Submit ›
or
1.8 Based on 171 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Not a single thing 8
    • Customer service 6
    • Product 5
  • Customers don't like
    • Customer service 14
    • Delivery service 8
    • Everything on experience 7
Advanced
search
loading...
More Less

Just curious as to why Wayfair and other like businesses require you to give out your email address before you can shop with them. For this reason I will never be able to shop at Wayfair because I am not willing to do this. Every time I give out my email address, I am bombarded with numeto6us emails every day, most of which are of no interest to me. I have had to join other company's web sites to get discounts, and I can honestly tell you... Read more

Was this review helpful? 0 0

I checked with their Chat help to find out if I could have something delivered on a Saturday. Not only did they say I could, they also said I could request set up. Since it was a large piece of furniture, I decided to order. I put in the order, put Saturday delivery in the special delivery instructions as directed but couldn't find where to put set up requested so I put it in special delivery instructions. When my final order was sent it... Read more

Was this review helpful? 0 0

We did order a dining table from Wayfair. We got it about 3 weeks after that. The main part (stands) was damaged. We contacted them. They said they will send the replacement with a 2-3 days delivery as we needed that. It came in about 3 weeks after that again! Tones of calling and no useful response at all. Afterward, the agent was telling us he has no power to control their warehouse! The part was damaged at the same location! We called them... Read more

Was this review helpful? 0 0

I ordered $8000 worth of furniture from them. They slated ALL of it for delivery to my billing address rather than my shipping address. ENDLESS call after call after call and nothing was ever resolved. I had a huge sectional as a part of this order - scheduled for delivery on 9/23 - incorrectly slated for delivery to Philadelphia instead of Miami. Countless calls to the "warhouse" to re-route the shipment but the warehouse wasn't honoring... Read more

Was this review helpful? 0 0

I ordered a patio set from Wayfair and they had several items also listed at some really good prices. They confirmed my order and then two days later cancelled it saying it was a pricing mistake. Um, then you had several pricing mistakes because many of the sets were marked down! I asked them to honor their price mistake since I paid in good faith but they declined. Not good practice, Wayfair, not good practice. You would think a large company... Read more

Was this review helpful? 0 0

I PLACED AND ORDER WITH REPRESENTATIVE TO ENSURE DELIVERY AND ITEMS THAT I CHOOSE WAS AVAILABLE FOR DELIVERY AT THE TIME I WANTED TO BECAUSE I NEEDED A BED. ORDER WAS SET UP AND PLACE BUT TO MY SURPRISE ITEMS WERE DELIVER ONE ITEM AT A TIME, BOX SPRING BEFORE MATTRESS AND NOT ON THE DATE WHICH WAS SET TO BE DELIVERED.I ALSO PAID FOR SET UP AND AFTER DELIVERY WAS TOLD THE BOX SPRING IS NOT PART OF THE SET UP. THE IS NOTHING STATING THAT ON THE... Read more

Was this review helpful? 0 0
  • From mobile
  • Sep 17
  • #920509

Tried to return a product I didn't need or like and fed Ed won't take it. I put it back together as it was packaged and they would not take it back. Not happy with way fair returns. PAIN IN THE ***!!! Will not be purchasing from them again.

Add comment

I bought and paid an outdoor dining set for a party and after two weeks, a couple of days before my party they notified me that they are out of stock. I called them, no help other than a half apology. They even did not offer any discount or anything else. My party was ruined because I even could not find anything in the actual stores because of end of season. They did same thing a few months ago for an pergola. At that time, I said it is ok for... Read more

Was this review helpful? 0 0

I bought two recliner chairs from Wayfair. Everything looked good in the picture but when they arrived they were just small. I am returning both of them. Wayfair is charging me $80 to return both chairs. I have bought from them before, and been very pleased but this purchase is ridiculous. I believe this is going to be the last time I will be buying something from Wayfair.

Add comment

I ordered chairs from Wayfair and they turned out to look really small. Sure enough, they were 1 1/2 - 2 inches smaller in width and depth than the measurement on the website. I know, that doesn't seem like a lot, but it did make for a generally smaller look. I took pictures and sent it to customer service, but never heard back. I called today and the costumer service rep said the measurements are just approximations. I said they need to... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Wayfair.
Filing a new complaint about
×