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I bought a Twin XL memory foam mattress on sale from Wayfair on 11/11. It began preparing for shipping that day several hours later. It's expected shipping date was 11/13 and it's estimated delivery date is 11/15. My order hasn't even shipped yet and there is still a...
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3.1
I liked
  • Friendly customer service
I didn't like
  • Delay in shipping and delivery
#1131891
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I bought a u shaped sectional on Black Friday. It was 60% off. I paid 997.00 and only received a chaise. Even the delivery guys said I was screwed because the chaise alone was under 500. I talked to 2 people and 1 of them was a supervisor and I was told that if I...
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Product
#1130754
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This company is a complete scam, I ordered $3000.00 worth of furniture on here and checked all of the correct options for it to be delivered into my house/location and following all instructions on how far they can deliver with all the extra fees. I wait 20+ days to...
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1.8
I liked
  • Not a single thing
I didn't like
  • Not as appears is sort of like dating sites
  • Company
#1130725
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Wayfair - Customer service

Wayfair
#1133224
1.0
Details
Wayfair sucks. Their customer service department is horrific. They lie, change issues and are completely STUPID. I spent $3000 on outdoor furniture & the cushions became infested with black mold. It’s funny, though, because the cushions were warrantied for a year and within the first 2 months, we write to Wayfair as well as the manufacturer. They laughed at us.
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty

Use of wayfair card

Wayfair
#1130273
1.5
Details
Bought merchandise went to use Wayfair was referred to some other card
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Wayfair - Return cost

Wayfair
#1129260
3.2
Details
I ordered 2 sofa throws and wanted to return them. The cost for the return is going to be over $25 using Fed ex. I contacted customer service and they sent an email restating this policy. Seems to me they could be shipped for less. I doubt I will buy from Wayfair ever again!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Wayfair - Read below

Wayfair
#1128230
Is this a joke. I've tried reaching Wayfair but all I got was "due to high call volume". I'm fed up with all of this mess. I'm sure u don't want items returned. Too bad that's part of doing business. My money best be back in my account. I'm sick of playing games with this company.
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Today i had received a dining room table this was well waited for and when we had received a chair and opened it it was split in two this was very disappointing but this was also aggravating, but the catch is this chair and we believe the table were both made out of...
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Anonymous
Don

Wayfair return policy sucks, you either except a credit to your account or pay to return and wait for the credit. Also when it come to assembly your have to wait until a compa...

Product
#1130670
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Order bedding from Wayfair this past September. Waited 2 weeks for it to arrive in Canada. Once it did arrive the box was mangled and barely able to hold the bedding we ordered. Once opened I realized they sent me the wrong item. Colour was the same but it had less...
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4.0
#1130400
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The people in the Wayfair Commercial who dance through life as their homes are quickly redecorated would sing a different tune if they had in fact ever attempted to purchase one of the so-called "amazing deals" from Wayfair or her sister companies including Joss and...
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1.7
I liked
  • Quality and price
I didn't like
  • Fraud
#1127827
Reply to reviews

I ordered a comforter set from wayfair .com It came in the wrong color and to return it will cost me22.00 for restocking!!! Why do I have to pay for their MISTAKE I am shipping in back to the company but I will not get full credit on my credit card. How can I trust...
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2.0
I didn't like
  • Restocking charge
#1126830
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read ad carefully ordered 34000 btu stove with legs included for 171.00 after order shipped was told that price was only for legs and the stove was available for 1200.00 cancelled order but may have to out of pocket to return 90 pound legs. AVOID AT ALL COST then they...
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#1126217
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I ordered a picture from wayfair in September 2017. Wayfair attempted to have the picture delivered 4 times and I never received it in one piece instead I kept getting emails saying the picture was damaged before it reached me. I finally got the 4th delivery a month...
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#1123470
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I ordered sectional sleeper during their furniture sale. When I placed the order they said 3 in stock. Shipping delivered in 2 weeks, so I figured it was being loaded on a truck from the West coast. Check on the status every other day. Then the day before scheduled...
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1.0
#1122890
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