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1.8 Based on 188 reviews
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  • Customers like
    • Not a single thing 9
    • Customer service 6
    • Product 6
  • Customers don't like
    • Customer service 15
    • Delivery service 8
    • Everything on experience 8

The Wayfair comenity bank is highly un trusted , way fair it self cancelled my order and the bank at refused to refund back a total of $618.33 to my available credit . I don't recommend doing business with dis company because I have been highly frustrated in calling them almost 10 times and no result .

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I bought a stuffed chair. When I received it I noticed it wasn't nearly as pretty of a fabric as I thought it was online. So I wanted to return it, however; I only paid $122.00 and it cost $110.00 postage to send it back. Even though it only weighed 20 pounds. So I wouldn't purchase anything large if I were you unless you know there's an outlet close to you so you can bring it back. I ended up keeping the chair and I guess I'll just have to... Read more

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I ordered two nightstands that showed as IN STOCK and ready to ship. It's been almost 2 months now and my order just says "Processing for Shipping". I've called and all they can say is that it's "processing for shipping". I've written the company THREE times and gotten NO response. NO RESPONSE. ZERO. Three separate times and not a single response. I indicated in my email that I have emailed three times and I've indicated the order number in... Read more

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  • From mobile
  • Nov 27
  • #962452

I will never order from your company again. The first toilet seat was horrible I ordered is just as bad,you guys suck

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I ordered what was clearly listed as a set of 4 end tables. I received only 1. When I inquired about the mix up, I was told that they were only sold in units of 1. Mysteriously, I could no longer find a listing for more than one. I read other reviews of this item and they all mentioned the same issue. Clearly bait and switch! Now they want me to pay to return the one I have! Is that how they make their money??! Read more

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Horrible company. Waited a long time to receive a couch then when the couch came it was the wrong one. The communication to get it replaced when it was completely their error was not bad at first but then the communication became worse and worse. The finally said they would send the right couch and sent me a delivery date for LATE February when I ordered the couch in September. No sense of urgency to correct the issue or make this right or even... Read more

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  • From mobile
  • Nov 22
  • #959607

Loved the chairs. Hate that i began receiving marketing calls from outside companies within a week of ordering. They "have no idea how that happened because they don't release their customer contacts". Beyond irritated!

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Banner says -FREE shipping, NO MINIMUM 'til Dec 21 but I was charged shipping. When I complained received the following. "After paying the $4.99 shipping fee, you will receive free shipping on new purchases as long as it is placed within 30 days of their original purchase. You will receive free shipping on any orders placed after this one. I do apologize for the confusion, however the banner on the page state After this purchase, you'll unlock... Read more

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So, I ordered 16 chairs for Thanksgiving. CLEARLY advertised. The manager nicely agreed that it was a listing error on their part but that their disclaimer exonerates them. This is simply not cool. I get that a disclaimer is needed in this era of sue happy people but right is right and wrong is wrong. The fact that Wayfair is admitting that they are 100% wrong in what they offered and not willing to make it right is, again, simply not cool. So... Read more

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wayfair misrepresents inventory available to purchasing and ship They use false advertising to get you to make a purchase making you think you can get something quickly when you can't. Even with a supervisor involved and 10+ emails and multiple promises ... It STILL didn't ship I finally gave up and canceled my order and will never attempt to give any of my money or business to wayfair ever again Way fair does not do what they say their... Read more

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