I placed an order for a few things - THEY cancelled the key product that I wanted, and then would not let me cancel the remainder. Now I'm stuck paying shipping costs more than the value of the remaining product.
Their customer service was sympathetic, but did nothing other than suggest that I ship the products back (at my cost) for only a partial refund of the order cost.
Be forewarned - they can remove any product they wish from your order, and you're screwed. There are way better options - stick with Amazon.
Reason of review: Order processing issue.
Monetary Loss: $88.
Preferred solution: Price reduction.
Wayfair Pros: Quality and price.
Wayfair Cons: Cancellation policy.