Wayfair
Reviews and Complaints
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Verified Reviewer | Vineland, New JerseyCancel order
Resolved: The item received was damaged
Company fixed the issue and I have been provided with full refund.
- Fast deliver
- Item quality not good
Preferred solution: Full refund
User's recommendation: Good
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Verified ReviewerNeed to find somewhere to return a large item
We had a large, heavy wooden mantel to return-- 7. Ft long, 3 ft wide, about 100 lbs-.
I tried to return it to Walgreens( where i have returned pks,), but the store said it couldn't take anything that large They advised me to take it to a Fedex store- which i did. They wouldn't take it either. They told me to take it to a Fedex warehouse. We went there.
A sign said they were not a dropoff for pkgs. Upon telling the man and woman there my problem, they agreed to take my mantel.
Wayfair should take into consideration the type of article to be returned, and direct a person to a proper dropoff area, instead of having us go on a wild goose chase.
Late delivery
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Verified Reviewer | Waterbury, ConnecticutWrong item
User's recommendation: I’m not a happy customer so why should I recommend somebody else
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Verified ReviewerDamaged item
Preferred solution: Replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mooresville, North Carolina704 619****
User's recommendation: Will not Oder from Wayfair again. This is not the first time we’ve had defective products. Very cheap products. Very disappointing.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasResolved: Massage chair
Company resolved the issue.
Preferred solution: The right order of the chair I picked not just some random one thanks.
User's recommendation: Pay attention to what you order because they will just give you anything.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerDelivery received, missing items from order
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute
- Nice stuff
- Bad service
Preferred solution: Full refund
User's recommendation: Watch out for customer service trying to steal money from you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Statusonorder
Company fixed the issue and I have been provided with apology.
- Low prices
- Everything else
Preferred solution: Refund, delivery of correct item and heartfelt APOLOGY for INCOMPETENCE.
User's recommendation: DON'T ORDER WITH THIS COMPANY YOU'LL BE SORRY, I WARNED YOU.
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Verified ReviewerDisappointed overall. Poor quality, poor customer service.
- No pros
Preferred solution: Full refund
User's recommendation: Do not waste your time and money!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Perkinston, MississippiI don’t know
User's recommendation: Just get yourself the insurance!
Horrible cancellation policy
User's recommendation: stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Problem with an order
Company fixed the issue and I have been provided with apology.
- Have been an ongoing customer
Preferred solution: I’m getting another panel per customer service
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