Caridad E Rxt

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Verified Reviewer
| map-marker Vineland, New Jersey

Cancel order

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I bought a set of table from another company and the only send me a table, I ordered another from wayfair, but I don't need any more , so I canceled the order and the young lady was very kind and professional. She didn't have any problems to resolve the issue, u should have more people like her, tank u very much.
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Resolved
Fnu N Rno

Resolved: The item received was damaged

Wayfair - The item received was damaged
Updated by user Dec 26, 2023

Company fixed the issue and I have been provided with full refund.

Original review Dec 26, 2023
The mattress that was received was damaged from the head side. It is bended from the head position.it is tilted from the head position
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Loss:
$142
Pros:
  • Fast deliver
Cons:
  • Item quality not good

Preferred solution: Full refund

User's recommendation: Good

Nancy W Obd

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Verified Reviewer

Need to find somewhere to return a large item

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We had a large, heavy wooden mantel to return-- 7. Ft long, 3 ft wide, about 100 lbs-.

I tried to return it to Walgreens( where i have returned pks,), but the store said it couldn't take anything that large They advised me to take it to a Fedex store- which i did. They wouldn't take it either. They told me to take it to a Fedex warehouse. We went there.

A sign said they were not a dropoff for pkgs. Upon telling the man and woman there my problem, they agreed to take my mantel.

Wayfair should take into consideration the type of article to be returned, and direct a person to a proper dropoff area, instead of having us go on a wild goose chase.

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Anonymous
map-marker Montgomery, Indiana

Late delivery

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Everything seems to be working out alright for now I will let you know after resolved completely after I recieve refund
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Yvette L Ymp

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Verified Reviewer
| map-marker Waterbury, Connecticut

Wrong item

Why do I have to pay for a return when it was the wrong item mi purchase a bed for my son and Im still waiting for some parts
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User's recommendation: I’m not a happy customer so why should I recommend somebody else

Sherah Sqy

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Verified Reviewer

Damaged item

Wayfair - Damaged item
Opened boxed, board broken completely in half, looks like item 6 is the broken piece. I also provided a picture for review
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Preferred solution: Replacement

Maggie M Lgk

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Verified Reviewer
| map-marker Mooresville, North Carolina

704 619****

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Wayfair - 704 619****
Wayfair - 704 619**** - Image 2
Ceiling fan arrived with one cracked blade. Ordered another blade and new blade broken piece of wood off the blade
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User's recommendation: Will not Oder from Wayfair again. This is not the first time we’ve had defective products. Very cheap products. Very disappointing.

Resolved
Gina h Twl

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Verified Buyer
|

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Verified Reviewer
| map-marker Houston, Texas

Resolved: Massage chair

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Wayfair - Massage chair
Wayfair - Massage chair - Image 2
Updated by user Aug 11, 2023

Company resolved the issue.

Original review Jul 11, 2023
I got sent the wrong chair I didn't pick out this chair not only that the arms and shoulders don't work and the one I picked out no one said anything to me about sending me something totally different how do that work I would like the one half Blue and tan just like the picture that I picked and paid for please explain or give me my money back so that I may get the right one, thanks. You can see the difference at the bottom.
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Preferred solution: The right order of the chair I picked not just some random one thanks.

User's recommendation: Pay attention to what you order because they will just give you anything.

Padmini L

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Delivery received, missing items from order

Wayfair - Delivery received, missing items from order
Wayfair - Delivery received, missing items from order - Image 2
Wayfair - Delivery received, missing items from order - Image 3
We received 7/9 pieces of our order. Need 2 more pieces. Its annoying as this is the 2nd time. At this point the event we ordered this for is done. We would like some sort of compensation for this inconvenience. I believe this is a fair ask as we have been patient and cooperative with these mistakes.
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Preferred solution: Price reduction

Donna C Exy

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Verified Reviewer

Dispute

There still trying to get 29.00 from me for something I put a dispute in for customer service is trying to rip people off need to find out what is going on
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Loss:
$29
Pros:
  • Nice stuff
Cons:
  • Bad service

Preferred solution: Full refund

User's recommendation: Watch out for customer service trying to steal money from you

Resolved
Paul K Hlf

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Verified Reviewer

Resolved: Statusonorder

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Wayfair - Statusonorder
Wayfair - Statusonorder - Image 2
Updated by user Sep 19, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 12, 2023
Received very confusing email from Wayfair Resolution Svcs ten minutes after supervisor said she would handle issue. Email told me to contact the supplier about my product question. Actual issue was delivery of wrong item TWICE. Issue is STILL not resolved. PATHETIC CUSTOMER SERVICE. Had to call in... AGAIN... to find out WTF was up with the email. See pics for documentation of original problem. NO EXCUSE. PATHETIC.
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Pros:
  • Low prices
Cons:
  • Everything else

Preferred solution: Refund, delivery of correct item and heartfelt APOLOGY for INCOMPETENCE.

User's recommendation: DON'T ORDER WITH THIS COMPANY YOU'LL BE SORRY, I WARNED YOU.

Samantha M Xbs

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Verified Reviewer

Disappointed overall. Poor quality, poor customer service.

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Wayfair - Disappointed overall. Poor quality, poor customer service.
I received a defective item, not only was it poorly made, but the return process is such a headache!! I will never order from here EVER again! What a waste of time and money. If I could give zero stars I would!!!
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Loss:
$1500
Pros:
  • No pros

Preferred solution: Full refund

User's recommendation: Do not waste your time and money!!!

Talmadge Vqy

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Verified Reviewer
| map-marker Perkinston, Mississippi

I don’t know

I dont know I finally got the chocolate brown recliner done along with the two cream colored recliners that I purchased. The two cream colored Clynus are very good and look wonderful the chocolate brown looks wonderful too but we cannot get it to recline
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User's recommendation: Just get yourself the insurance!

Anonymous
map-marker Hinsdale, Illinois

Horrible cancellation policy

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horrible cancellation policy buyer beware don't buy from them you will be lied to from the beginning read about them online they are in financial trouble . save your hard earned money and don't buy anything from them at all
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User's recommendation: stay away

Resolved
Rita L Xfr

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Verified Reviewer

Resolved: Problem with an order

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Updated by user Jan 17, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 02, 2024
I ordered a pair (2) of curtains and only received one. The received curtain was not wrapped but stuffed in an envelope
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Pros:
  • Have been an ongoing customer

Preferred solution: I’m getting another panel per customer service

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