Wayfair
Reviews and Complaints
Waiting on refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrash delivery!!!! Multiple times!
My name is Joel Meyer. Im writing this to protect people Ive never met.
If you want to know about my experience then call me at +131********. Thats how adamant I am. When have you ever read a review and the person put their number down? Never.
I purchased thousands of dollars from Watfair cause I just moved into a new house. Every itemevery delivery was an absolute disaster without exaggeration and when I called them to tell them about it they refused to refund anything and instead gave me an apology for the inconvenience of delays multiple times on everything I ordered, not to mention everything being broke, literally upon arrival andhere is the kickerarguing about refunds?!?
An absolute trash company! I implore you to go to Dollar General or Bog Lots before going here and if you dont listen, know Im laughing at you for reading this and still choosing to move forward.
- Non
Preferred solution: Price reduction
User's recommendation: Anywhere but here
Item charged on my Prime account $107.16
- Misleading credit card charges
User's recommendation: Go elsewhere! Unable to resolve a charge; no response from customer service. Impossible to speak with an actual human being.
No package
User's recommendation: Tell FedEx to do a little better
Lost package
Preferred solution: Deliver product or service ordered
Person who helped me didn’t explain things properly also she was kinda rude and I could barely understand her
User's recommendation: Don’t try to get credit increase they won’t give you it
Received shipment and missing three items
- Great selection
- Picture looked good
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Checking on my order
Company fixed the issue and I have been provided with product or service ordered.
- Love wayfair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kansas City, MissouriLost mail
Preferred solution: Deliver product or service ordered
User's recommendation: Not yet I'm stuck with just boards
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerReally really horrible don’t bayed for waifair, I buyed a car for Christina’s for my son and the seek a car that they don’t have in storage, so the delivery for Santa for mi son is on April 1
Preferred solution: Full refund
User's recommendation: Never never buy nothing here
Going to wrong address/customer service won’t help
Before ordering a chair yesterday from Wayfair, I updated my shipping and billing address. When I got the order confirmation, it still showed my old address.
I then changed the shipping address to my correct address. Still no change on the website. Customer service told me it will update within 24 hours, and if its still not updated after it ships, I can just call FedEx with the tracking number to change the address. Today, I look, and its already shipped To the wrong address.
I contacted Fed Ex and they said that the shipper ( Wayfair) has to change the address not me. Since the beginning of this issue, Ive spoken to 7 different customer service representatives, and no one will help me. No one will contact Fed Ex and change the shipping address. One representative said she wouldnt help me because I made the mistake.
I didnt make this mistake.
Your website made this mistake by not updating my address changes when I did exactly that. Now there is a chair I spent over $500 on going to the wrong address, and your company is doing nothing to fix it or help me.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t purchase from them
Lamps
Preferred solution: Deliver product or service ordered
User's recommendation: Very difficult to get in touch with a representative if your order is defected
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMerchandise
- Will decide after this is settled
- Difficulties to call customer services
Preferred solution: Full refund
Problem
- No pros
- Very bad customer service
Preferred solution: Full refund
User's recommendation: NEVER USE THIS COMPANY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Zurich, IllinoisBroken part
Preferred solution: Price reduction
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Same happen to me. I gave up.
Now I have to keep a broken new lamp. Frustrating