Wayfair
Reviews and Complaints
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Verified Reviewer | Salt Lake City, UtahItem malfunction
User's recommendation: Product is decent just need to take better care of their customers.
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Verified Buyer | Cassville, New JerseyI applied for a credit card and was suppose to get $40.00 off of my first order over $200.00. When I went to check out, I did not see the 40 off so I called
User's recommendation: Don’t believe the come on just to open an account. Not true
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Verified Reviewer | Chicago, IllinoisNeed help didn't get The large bolts in my assembly kit
User's recommendation: Don’t use this company find a different company it took forever to get the shipment here through FedEx. I had to wait out in the cold four days then when I get it can’t put the order together don’t use the company.
Customer service agent excellent. Product damaged. Manufacturer poor response.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dripping Springs, TexasResolved: Getting someone to assemble the chairs seems impossible
Company fixed the issue and I have been provided with apology. Solved issue
- Good selection of products
- Horrible customer service
Preferred solution: Assembly of my chairs which is impossible to buy after I bought the chairs and your phone support is nonexistent. Just let me pay to get them assembled for heavens sake
User's recommendation: Buy assembly at time of purchase not after Wayfair customer service is impossible to get in touch with on the phone. I’m so disappointed I’m still trying to get a hold of them to come assemble the chairs
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Verified ReviewerDamage
Preferred solution: A complete new one
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: We called earlier in the week when I saw that you were delivering it to the wrong address and had it changed to the correct address I went through Wayfair and they caYou delivered to the wrong address
Company fixed the issue and I have been provided with apology. Spoke with customer service about the issue and a couple weeks later I had a full refund
The incorrect address is 74684 Leslie Avenue Palm desert California 92260I need it removed from my account. My correct address is 1247. Burr Avenue Thermal vs 92274
Tracking numbers for the two orders are 787-472*-***11 the second tracking number is 787-449 ***-*10. I have no receipts for it just my information in my phone because like I said they were not delivered to the right place so I have no order forms
- Fair price good quality usually good delivery
- Delivered to the wrong address twice
Preferred solution: Deliver product or service ordered
User's recommendation: I've used you for several years this is the second time this has happened the first time I had to go get a huge rug but it was still there two days later fortunately for me at that time you didn't do anything to correct it either I've asked you in the future
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Issue with Angie service scheduled for today
Hi, this is a refill for Angie service. Not a bad review for Wayfair.
I was scheduled to have a service person come out and set up my TV fireplace stand on January 23 which was scheduled the week ago. I was home waiting for them at the time I received a message stating, they were not going to be able to come till January 28. This is unacceptable to me.
It's another five days later from when I received my merchandise, I canceled it because I did not want to wait that long to have my fireplace stand set up. I feel like if there was going to be a delay I should've been notified prior to the day they were supposed to be there, and I never received the notice till the time they were to show up at 2:30.
Preferred solution: To either have a different service than Angie or verify that they will be honoring they are service time.
User's recommendation: Notify customers before the actual date The service was to be completed would be a good idea.
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Verified Reviewer | Eden Prairie, MinnesotaProblem with payment. Need human to fix and couldnt get one..
My payment was hard to make using giftcards.
When I finally got to a human, she was very pleasant but didn't really know how to enter Visa giftcards.
She finally found out how but did not have the info or technology to know how to check the balance on them because one turned out to be inaccurate and my order was later canceled AFTER I got an email that said the order went through successfully. TRYING to reach a human to help me attempt to remedy the apparent problem (I didn't know about yet) took several minutes of frustration with the "chat" option.
I'm glad Pissedcustomer showed up on my feed with an actual USE phone number that was answered by a human!
User's recommendation: USE PISSEDCUSTOMER!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ballwin, MissouriHelp with missing Parts
User's recommendation: Keep Shopping with Wayfair
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged item
- Nice products
- Slow resolution
Preferred solution: Price reduction
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Verified Reviewer | Miami, FloridaAll items as shown in pictures; easy returns
User's recommendation: Shop Wayfair for a wide selection and great customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unsatisfied customer
Company fixed the issue and I have been provided with apology. Called and told them they ruined my rug when they folded it to mail it, and I was not keeping it, and they needed to pay for the return cost and give me a full refund
Preferred solution: Full refund
User's recommendation: Don’t order rugs from Wayfair. They fold them to ship them and it ruins the rug.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer6 people to talk to - nobody is able to help
- Agents are absolutely helpless and some are rude
Preferred solution: Apology
User's recommendation: try to order from another compnay, wayfair has the most terrible service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Boston, MassachusettsDamage furniture
User's recommendation: Check furniture properly before the delivery truck leave
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