Silver Spring, Maryland
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I ordered a beautiful upholstered bed from Wayfair and it was great until I kept waking up to bites on my arms. I thought I might have been allergic to mosquitos because I never saw a bug in my bed and I have never dealt with bed bugs before plus the bites were only on my arms and forehead.

Then one night I saw a bug in my bed and I called my apartment and they had the pest control come in and they confirmed they were bed bugs and that they had come from the headboard. They didn't find any on the mattress at the time, which I ordered from a different company. But now we had to hire an exterminator to come in and we now have to either vacate the place or live out of bags for six weeks. I have not been able to sleep in my room for going on two weeks now.

I sleep on an air mattress in the living room because I am not able to vacate for that long. I am livid and have been seriously inconvenienced. I called Wayfair and they offered me a refund which was a little too easy and let's me know that the know about this issues.

I will be calling the corporate office and demanding they reimburse me for not only having to pay an exterminator but for me having to throw out a brand new mattress that I bought from somewhere else, also for my medical bills because my arms look like I had chicken pox with all these little black spots, and for any other expense or inconvenience this has caused. They really need to get this problem under control because people are going to stop ordering from them and I have no problem going to social media and letting everyone know about this problem.

Product or Service Mentioned: Mulhouse Furniture Felisa Bed.

Reason of review: Bed Bugs.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

Wayfair Pros: Dissatisfied, Quality and price, Product.

Wayfair Cons: Bed bugs my bed came with, Hundreds of bites on my arms, Living out of bags for 6 weeks, Quick to just refund you the money.

  • Furniture wayfair
  • Felisa Queen Upholstered Bed
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All they offered was a refund? Wayfair have to do more than that.I had a not so good expierence with wayfair.i was looking for a specfiic desk chair.i wanted one with four legs not five.I only saw chairs with five legs.So i decided to buy one from wayfair for $50.Then i notice a chair on wayfair could not tell if was 4 or 5 legs.I asked question on web how many legs.wayfied answer to question was it had four legs,therefore i ordered chair.It cost twice amount i was going to pay for other chair.When chair arrived it has FIVE legs.not FOUR as wayfair said.I e-mail wayfair telling them how i relied on info from them to make a purchase that money was spent needlessly.Wayfair response to me was offer 10% off next purchase.Your experience many times worse then mine.Bottom line wayfair appears unconcerned about customer service or their customer!!


Apparently, someone got pissed and filed a lawsuit against Wayfair--class action lawyers are investigating:


I just got my upholstered bed last weekend. A day later bites have begun!!

This is horrible. I noticed it was delivered in an older used furniture truck. Not sure if their warehouse is infested?! Or these trucks.

This is horrible! So disappointed.


I bought the same bed mull house felisa and have had the bed bugs ever since it came. It was my daughters bed and she stopped sleeping on it.

so we realized these were bed bugs . we got a quote with exterminators and they were so expensive . so we tried getting rid of them ourselves using strong chemicals etc. These bugs infested our other bedroom.

Finally we called the exterminators payed them a fortune and they showed us the bed bugs hiding behind the lining of the head board. we are asked to throw away the bed and mattress. I just emailed wayfair about this and I am waiting for their response. in the meantime i googled if any body else has had the same problem and I saw your post.

i am truly disappointed with wayfair. Do you have any advice for me.

@Chandresh Thakkar

What was the outcome? This is horrible.

I"m so sorry. We have the same problem with headboards purchased from Wayfair.


If these complaints are legit, why hasn't one of you posted

your response from Wayfair corporate?


These complaints are most definitely legit. My response from Wayfair corporate was simply a refund for the price of the headboard, but they gave nothing for the time and money spent eradicating the bugs or the mattress set that we had to dump because of it.

Rather than continuing to fight with them, I’m just spreading the word about their practices.

I guess you get what you pay for but nobody should ever have to go through that when purchasing abrand new piece of furniture regardless of the price point. I will stick to local, reputable furniture stores from this point on.


hey! can you email me? . we are having a similar issue



i am facing a similar issue. Just wondering, if u ever contacted corporate with this and got anything for extermination etc.


I just ordered a comforter set and think I have bed bugs. Anything happening with these complaints?