Wayfair
Reviews and Complaints

I have lived in many large, beautiful homes. But this time I needed something smaller; much of my existing furniture was way too big.

I have found Wayfair usually has just what I need. Not all purchases were perfect, but they gladly exchanged the items that were not up to par.

I also have found that their customer service is the best I have ever dealt with in this type of company. I will continue to be a Wayfair customer.

I tried three times to return a damaged washable rug. I had purchased 4 of them.

One had a black mark on it. I wanted to return it but did not want to pay s&h for a damaged product. I could not get any satisfaction from customer service. I was offered a small amount of credit if I wanted to keep it.

I have no use for a damaged rug. I just sent it back and I guess s&h will be deducted from my refund.

Very disappointed. I will think twice before ordering from Wayfair again since I have never had to pay for return s&h with any other company on a damaged product.

I am not clear on whether or not the set of two blue and white pico table lamps is being re-ordered or not. This was my first choice of lamps, and I am willing to wait for them if you will be getting them back in stock.

The lady was lovely and very helpful. I may have pressed the wrong button

She was excellent. I dont know what else to say!

Ordered a recliner, was supposed to be delivered on a Saturday, was delivered on a Friday. Had the installation scheduled for Saturday, then got a text saying they rescheduled the assembly to another day.

A day that I could not be there.

Didn't even contact me to see if that day was going to work for me. Talked to two or three people about this issue and got nowhere with them.

The customer service rep was very kind and nice. I asked how do I leave directions and where to leave the packages.

He told me to go to the FedEx website which I did. Theres no place for me to leave directions. Im requesting that the package is sent on April 2 that the side gate will be unlocked and that they put the packages in my backyard.

I am a widow and putting them on the front door. I might not be able to physically take them to the backyard so I need them placed in the backyard.

We figured it out and it works great! Sorry for the confusion. I used Wayfair to redo my entire kitchen with items from Wayfair.

Assembly was scheduled on the day and time I needed. The chat option said I would receive a text, but that didn't happen, so I called and got a real person.

Theres still no resolution and no one can give me an answer. Itd be nice if someone can contact me 631-553-**** thank you, Marino Tancy.

There is a fraudulent phone number when you Google Wayfair customer service, with a wayfair.ie address and an (838) prefix. This is the fraudulent site.

While on with them, my credit card was charged for 3 different charges, which my credit card company caught. The products from the real Wayfair are good, but they must solve the security problem because the fake Wayfair seemed to have access to the real Wayfair accounts.

I was hoping this week was someone to pay my bill. The website doesn't really specify an exact way about going to pay my bill.

We ordered a king size bed and a delivery date came and went finally Wayfair said they would just refund us and we should place the order again they do not know what happened to the original order. We placed the order again February 25 was told it would take 7 to 10 days.

Its now March 20 with no package, but it has been promised by both Wayfair tracking and FedEx that it would be here every day for the last five days, if its not here today, were going to cancel the order. I just got a refund.

Do not order oversized packages from Wayfair. They have no idea of how to ship and handle..

Tried to sign for lawn-mower

..had debit card # guess you don't care...never answered me on phone...probably scam??? Wanted the mower alot...but you people don't help...just don't care about people buying... sorry I needed help...but you don't care!!!