Wayfair
Reviews and Complaints

I purchased Edilmar sofa and losit and the dark gray. This set is poorly put together.: the unrest lack the polyphell to make them firm.

The seating is divided into quadrants to spare. Dear amount of polyfield, that is used and to make it look like it's fluffy. Wayfair gives these pieces random manufacturers names, but this furniture is made in Vietnam.

If you want low-grade furniture for an expensive price, this is the way to go. But I advise you to stay away.

I paid for my furniture to be delivered and set up. They dropped it off outside. No set up person never came

I want my money back don't order from this company

I made a mistake customizing an address plaque. I tried to change the numbers as soon as Wayfair opened on Saturday, but it was not possible.

The customization does not appear on the order form, so it is hard to verify information. Double and triple check your custom order because you will not get another chance.

The call dropped but the advertisement that I saw was not an official Wayfair advertisement the lawnmower that it advertises does not exist and they do not carry that brand. It was a scam by someone other than *** and they informed me to be careful.

screwed up on 3 different orders. worst customer service.

not even worth my time. terrible company. 1st they delivered my rug to the wrong house. next it was the wrong rug that was sent.

then you would not come get it. had to hire people to take it away. the 2nd time I never received a chandelier. they said they would refund me since may.

still waiting for a refund. 3rd in may I purchased and paid for a console, very expensive I might add. said yet again it was on back order with delivery at the end of september.

cancelled the order, waiting for a refund. I will never shop here again.

When the furniture was delivered, there was a huge spider that came from the boxes, and I need to know what we should do since we don't know if this spider laid eggs in the furniture. I need urgent assistance since the people are coming to assemble tomorrow.

Street Numbers / Metal Plaque . Street numbers misaligned.

Diagonal flaw in metal plate. I spoke with *** and will return item for full refund. Will not order this sign from this manufacturer.

Wayfair staff professional and I felt valued. Thank you Wayfair

Everything I get from *** is damaged in ***. I already have a dining table I opted to keep that was damaged in transport.

Now I have a $440 desk from Wayfair that is damaged! Dang!

Can't y'all package this stuff better so that these overworked carries don't throw our stuff round during delivery?!?!?!?

Please send FedEx to get this, I will not pay for a label from them since they are the ones damaging your products.

Nothing. Someone answered and then disappeared try another method of contacting customer service.

What can I say I bought a rug?I bought a pad.The rug does not lay flat.I am not happy. Customer service does not respond to a telephone call.They just don't answer.

How can you fix the problem if I can't tell you about it. You guys need better telephone service.

Product ordered 7/23. Supposed to be delivered 8/1 Tracking shows it still at facility.

On 8/1. Credit and 10% coupon given for future purchase.

Really needed the sofa on 8/1. Was told to re-order. Not sure if I'm going to get the sofa on the second order if it didn't come the first time.

I rarely shop at Wayfair because of issues I've had in the past.

This purchase was a gift requested by my son. That's the only reason I ordered from Wayfair in the first place.

Ordered a large bed frame, and after six different tracking numbers and delivery dates that came and went, still no bed. *** suggested canceling the order and reordering.

We did this and lost again!

Many irrelevant and incorrect delivery dates. No delivery today, 3/24; ordered for the second time on 3/2.

Wayfair has arranged for FedEx to pick up the item. The driver left a very heavy table at the garage, nowhere near my front door. I believe he purposely did this, and you can hear broken glass in the carton.