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I'm pissed

I paid for protection on my chairs. One I sit on is busted. I'm disabled and this chair has wires poking out under me hurting my legs and its leaning to the left so much I almost fall out of it. And it does not recline right. They are giving me problems about replacing it. Even though I paid for its protection.
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#4007123 Review #4007123 is a subjective opinion of poster.
Location
Detroit, Michigan

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Bed nice but weak

4.1
Wayfair - Bed nice but weak
Wayfair - Bed nice but weak
Wayfair - Bed nice but weak
Wayfair - Bed nice but weak
Wayfair - Bed nice but weak
Wayfair - Bed nice but weak
Not strong enough for my queens size bed , slides very easily. But fabric in the color plus the delivery service is amazing and customer service was very helpful when I called and asked for help. They offer me a refund and better service as far as the Bedframe it self. Everything else was cool and I appreciate them.

User's recommendation: Yes but make sure u look and read what u getting.

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#4004904 Review #4004904 is a subjective opinion of poster.
Preferred solution
Full refund

Missing items, canceled appointments for install

1.0
Two install appointments didnt show either . Wasted my time, had no where for my employees to sit and I waited a month for this.no I have to wait for another month for the box they forgot
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#4004575 Review #4004575 is a subjective opinion of poster.
Location
Bronx, New York
New Reviewer

Me van a mandar un articulo que no es el que pedí y no lo quiero

Wayfair - Me van a mandar un articulo que no es el que pedí y no lo quiero
Yo pedí un safacon de metal de stainless Steel de 13.2 galone con sensor integrado y lo que me van a mandar es uno de madera y yo no quiero ese llamen al delivery para que se lo lleve para atrás

User's recommendation: Que se fingen bien e n los pedidos para que no mandaten el que no es.

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#4004488 Review #4004488 is a subjective opinion of poster.
Location
Bronx, New York

Return

I called for a return label for some bulbs that I purchased which were a wattage I could not use. I called twice and still have not received return label. I can only receive by email. HELP
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#4003870 Review #4003870 is a subjective opinion of poster.
Location
Rochester, New York

Faulty product

4.0
I only put up fireplace today and was very disappointed that the flame effect on my wall mounted electric fireplace wasnt working.Wayfair said they would send me out a replacement fireplace as soon as possible. The girl on customer service was very helpful.I am happy with this solution as fireplace is no good without flame effect.

User's recommendation: Good customer service.

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#4002124 Review #4002124 is a subjective opinion of poster.
Location
Castlerea, Roscommon

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Flame effect not working on electric fireplace

Wayfair - Flame effect not working on electric fireplace
Wayfair - Flame effect not working on electric fireplace
Wayfair - Flame effect not working on electric fireplace
Wayfair - Flame effect not working on electric fireplace
Wayfair - Flame effect not working on electric fireplace
Very disappointed, the flame effect is not working on fireplace. . We only got it wall mounted this evening, the heater is working but the flame is not working . It lights up on control panel L1, L2, L3 but no flame effect on screen. The fireplace is no good with out flame effect as its an integral part of the fire.

User's recommendation: Very disappointed that flame effect isn’t working as fire place is useless with out it.

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#4001996 Review #4001996 is a subjective opinion of poster.
Preferred solution
Full refund

Fraud

I ordered a couch and it was a scam and I couldnt get my money back I will never order from here again!!!
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#4001972 Review #4001972 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Order says delivered but never arrived.

I was not a P-ss-d vustomer. I was simply looking to get some info on packages that tracked as being delivered ,which I had not received. The customer service rep. was extremely helpful and polite. Within a minute we figured out what happened and the problem was resolved , and my delivery was in hand within a short walk from my condo to a neighbors'. Way to go Wayfair! Thank you!

User's recommendation: Continue to shop Wayfair.

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#4001832 Review #4001832 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida

Wayfare canceled my order twice. My wife did not receive her birthday present.

1.0
Wayfair canceled my order twice. My wife did not receive her birthday present. Wayfair cancel my order twice. My wife did not receive her birthday present. Wayfair canceled my order twice. My wife did not receive her birthday present.

User's recommendation: Based on my experience, do not, underBased on my experience, do not, under any circumstance, use Wayfair. any circumstance, use Wayfair.

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#4001511 Review #4001511 is a subjective opinion of poster.
Location
Dallas, Texas

Chairs missing for my order 4 chairs

i will never buy anything from u again false advertisement saying table came with 4 chairs u lost my business
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#4001076 Review #4001076 is a subjective opinion of poster.
Location
Dearborn, Michigan

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Come get the junk I buy from you it be four weeks ASAPzti

Still junk setting in my house please come get now send the label to my E mail let see if I get them I want my money back I think I never buy anything from Wayfair again ever unhappy with the order the bed Frames were *** and everything else so sick of it trying to get them back to them because she goes to Canada this is crazy

User's recommendation: Return shift of sucks can never get back to you.

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#4000987 Review #4000987 is a subjective opinion of poster.
Location
Cleveland, Ohio

Would not take back chairs that were damaged! I was sixty days out and just opened the box after my remodeling was completed

We had a total kitchen remolded! We just got the granite put in on 9/21. I ordered the chairs in July! Was expecting the remodel to be completed by now! Called and was told that they could not be returned! Was going to reorder a new set of chairs, but will not buy anything else from Wayfair again!

User's recommendation: Do not shop from Wayfairer, they wouldn’t even take back the damaged chairs!

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#3997599 Review #3997599 is a subjective opinion of poster.
Location
Richardson, Texas

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Gift Card won't redeem

1.0
I wanted to purchase a couple things from wayfair and had some $50 Visa gift cards. Since the price of the items was more than $50 each, I decided to turn my Visa gift cards into Wayfair e-gift cards to purchase the items. I purchased several gift cards and all but one...
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#3996206 Review #3996206 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund
New Reviewer

Want wayfair to know about my experience

2.1
Want wayfair to know about my experience
Wrong order first time. Representative sent new order. Same order came. Now i have 4 shower curtains that r the same. Called rep to have person to person conversation. Refund pending. Photo on-line does not look like the actual curtain! Will order 2 new shower curtains.

User's recommendation: So close-up view of item.

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#3995843 Review #3995843 is a subjective opinion of poster.
Pros
  • Customer service
Cons
  • Picture is misleading
Loss
$93
Preferred solution
Full refund