Wayfair Contact Information

  • (877) 929-3247

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Headquarters Address:

Wayfair LLC
4 Copley Place 7th Floor
Boston, Massachusetts 02116
United States

Other Info:

Mon - Fri: 8AM - midnight
Sat: 8AM - 8PM
Sun: 9AM - 6PM

Social Networks:

Summary of Wayfair Customer Service Calls

1333 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
04:56 AVG CALL DURATION
45% ISSUES RESOLVED

Customers Contact Wayfair to Ask about:

Shipping and Delivery:

  • “Delivering Nightstands a day early and Noones there”
  • “Expedite shipping”
  • “Delivery addtess”

Return/ Replace:

  • “Replacement for missing part”
  • “Return money”
  • “Check on my replacement order”

Request for Information:

  • “Request a credit dor recent purchase”
  • “Question about credit card”
  • “Need to know how to return an item and refund”

Payments and Charges:

  • “I want a coupon to place an order”
  • “Billng”
  • “I need to ask about terms of payment for an order”

Product/ Service:

  • “My chandelier glass broken”
  • “Broken item came”
  • “Bed purchased broke”

Activation/ Cancellation:

  • “Flight cancelled need to reschedule deliver”
  • “Canceled purchase”
  • “Cancelled item delivered”

Refund:

  • “Check on refund that they said would be credit Ed in 3-5 days”
  • “I need a refund on my electric fireplace”
  • “Refund”

Staff:

  • “Customer service representative”
  • “Design services”
  • “Do you speak with customer service representative”

Cards:

  • “When are my credit card payment due?”
  • “You used the wrong credit card”
  • “Can’t put in new credit card. Trying to make a purchasep”

Account:

  • “I received a chair that I ordered but don’t want. It is attached to an account with an incorrect email so I don’t have a record of it.”
  • “Cant log in. Not receiving reset info”
  • “Account”

Website/ Application:

  • “Want to buy something website doen’t Click”
  • “On your website it shows customers reviews but tried opening them and it shows no reviews”

Other:

  • “Guestion About How Purchase Made Works???”
  • “You have my email address wrong”
  • “Upset about order”

Wayfair Rating Stats

2.0 out of 5 stars
based on 413 reviews
See all 778 reviews reviews

Rating stats

  1. 189 reviews
  2. 107 reviews
  3. 54 reviews
  4. 31 reviews
  5. 32 reviews

Rating trend

About Wayfair

Top 5 Wayfair Products

Credit Card, Website, Commercial, Furniture Set, Bag

Top 5 Likes about Wayfair

Customer service, Product, Website, Quality and price, Completely careless customer service agent

Top 5 Dislikes about Wayfair

Customer service, Delivery, Delivery service, Bad service, Awful experience

Summary

Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.

Wayfair reviews and complaints

Wayfair is ranked 183 out of 1817 in Furniture and Decor category

Area Served

USA, Canada

Payment Methods

VISAPayPal

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Wayfair Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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