Wayfair Phone Numbers and Emails

Toll-Free Number:

  • (877) 929-3247

Customer Service:

  • (866) 263-8325
    Reschedule Service Appointment
  • (844) 669-9028
    Shopping assistance
  • (844) 230-5692
    Wedding Registry
  • (844) 928-0764
  • (844) 980-1142

Accounting/billing:

  • (800) 365-2714
    Cancelling a Wayfair Credit Card

Wayfair Emails:

General Info
Security Issue, Wedding Registry
Investors/ Franchising
Jobs/ Career
Legal
Privacy Inquiries
Media
service@wayfair.com
More phone numbers and emails Less phone numbers and emails

Wayfair Contact Information

Wayfair Website:

Wayfair Help Center:

Corporate Office Address:

Wayfair LLC
4 Copley Place, 7th Floor
Boston, Massachusetts 02116
United States

Other Info (opening hours):

Hours of Operation:

Customer Service (EST)

Monday - Friday: 8:00AM - midnight

Saturday: 8:00AM - 8:00PM

Sunday: 9:00AM - 6:00PM


Shopping Assistance (EST)

Monday - Friday: 8:00AM - midnight

Saturday: 8:00AM - 8:00PM

Sunday: 9:00AM - 6:00PM



Other Location:

550 S. Depot Drive,

Ogden, UT 84404


1313 Research Way,

Orem, UT 84097


3101 University Drive East,

Bryan, Texas 77802


46 Burbank Avenue,

Brunswick, Maine 04011


500 Boylston St,

Boston, Massachusetts 02116


338 Goswell Rd, Level 4,

London, UK EC1V 7LQ, GB


Karl Liebknecht Str. 29,

Berlin, Deutschland 10178, DE

Fax:

(866) 513-2570

Customer Service Rating and Reviews

2.7 / 5
Average
Pissedconsumer4011604
Damaged shipment

I ordered a office chair and base had multiple dents. A replacement chair was shipped. The replacement chairs base was dented almost identical to the original. Further review of the packing showe...

Keaira L Nlv
Bed nice but weak
4.1

Not strong enough for my queens size bed , slides very easily. But fabric in the color plus the delivery service is amazing and customer service was very helpful when I called and asked for help....

How to Contact Wayfair Customer Service?

Most Popular Number:

(877) 929-3247
  • Total calls: 63 374
  • Issues resolved: 4 518
  • Last call: Sep 28, 2022

The company website provides only one physical address for the Wayfair customer service that’s located in Florence, KY. While other Wayfair locations may be planned in the future, currently a customer’s best approach is to reach Wayfair customer service online.

On the Wayfair contact page, you are directed to login and then select the order you have questions about. You are not given a phone number or other means of contact right away. It is only after drilling down into the purchase history that you are given contact options.

If you have all the details of your order at hand, you can use the Quick Service button to contact Wayfair support about your issue. The company website will redirect you to the page where you can choose to proceed with an existing order or via your account and payments.

To call the company, you may use this Wayfair customer service number: 877-929-3247 (toll-free number). You can also reach out to them by dialing 844-669-9028 for assistance with online shopping.

Contact Wayfair Customer Service Via Email

There is no Wayfair customer service email on the website. However, the Wayfair help center offers online form, depending on the type of your issue. You can also send a message via Pissed Consumer.

Summary of Wayfair Customer Service Calls

97.1K TOTAL
CALLS
05:11 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

About

Top Wayfair Services

Customer Care, Shipping Service, Advertisement

Top Wayfair Products

Credit Card, Bed, Furniture Set

Wayfair Pros and Cons

Pros: Customer service, Dissatisfied, Completely careless customer service agent, Selection, Reasonable price

Cons: Customer service, Communication on shipping, Delivery, Terrible communication, Delivery service

Related Companies

Wayfair Canada, Allmodern, Wayfair UK, Joss And Main, Birch Lane

Summary

Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.

Wayfair reviews and complaints

Wayfair is ranked 109 out of 1637 in Furniture and Decor category

Area Served

USA, Canada

Payment Methods

VISAPayPalDiscoverMasterCardAmerican Express

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