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Summary of Wayfair Customer Service Calls

232 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
04:24 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Wayfair to Ask about:

Shipping and Delivery:

  • “Delivery charge”
  • “I received the wrong item”
  • “Delivery date”

Return/ Replace:

  • “Return policy”
  • “Return”

Payments and Charges:

  • “To make a payment”
  • “Discount promo code applied”
  • “Over charged they owe us money”

Cancellation:

  • “Cancellations”
  • “Cancellation”
  • “Cancel order”

Product/ Service quality:

  • “Broken tiles in box”
  • “Broken parts”
  • “Broken piece”

Cards:

  • “Something money came off card”

Staff:

  • “My credit limit increase isn't what I was told would be by customer service”

Other:

  • “Follow up on defective parts”
  • “I need to talk to them about my receipts”
  • “Missing parts”

About Wayfair

Top 5 Wayfair Products

Website, Credit Card, Commercial, Furniture Set, Account

Top 5 Likes about Wayfair

Customer service, Product, Website, Quality and price, Dissatisfied

Top 5 Dislikes about Wayfair

Customer service, Delivery, Delivery service, Awful experience, Attitude of rep

Top 5 Related Companies

Allmodern, Joss And Main, Dwellstudio, Birch Lane

Summary

Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.

Wayfair reviews and complaints

Wayfair is ranked 238 out of 1743 in Furniture and Decor category

Area Served

USA

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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Products and Services Sold by Wayfair

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