Wayfair Contact Information

  • (877) 929-3247

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Currently you can call only US numbers.

Headquarters Address:

Wayfair LLC
4 Copley Place 7th Floor
Boston, Massachusetts 02116
United States

Other Info:

Mon - Fri: 8AM - midnight
Sat: 8AM - 8PM
Sun: 9AM - 6PM

Social Networks:

Summary of Wayfair Customer Service Calls

824 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
04:55 AVG CALL DURATION
43% ISSUES RESOLVED

Customers Contact Wayfair to Ask about:

Return/ Replace:

  • “Returns”
  • “Problem with return”
  • “WnT to buy furniture. Need to know what happens if I need to return n any piece”

Shipping and Delivery:

  • “Delivery directions”
  • “Delivery address”
  • “Shipping delayed”

Payments and Charges:

  • “Discount”
  • “Charge on credit card.”
  • “Billing reversal”

Request for Information:

  • “Question on charge”
  • “Item question”
  • “Want to know about a refund”

Product/ Service:

  • “My computer is broken and I can’t access my e-mail to reset my password. I want to place an order please.”
  • “Broken item”
  • “Broken pieces”

Activation/ Cancellation:

  • “My orders are being canceled”
  • “Cancel credit card. Acccidentally signed up”
  • “Cancellations”

Refund:

  • “Refund”

Staff:

  • “Do you speak with customer service representative”
  • “Need to talk to customer service dept”
  • “Customer service”

Cards:

  • “Want info on your credit card”
  • “Something money came off card”

Account:

  • “Login”
  • “Can not create a Wayfair Pro account.”

Website/ Application:

  • “On your website it shows customers reviews but tried opening them and it shows no reviews”

Other:

  • “Cannot complete my online order.”
  • “Wrong part”
  • “Date”

Wayfair Rating Stats

2.0 out of 5 stars
based on 390 reviews
See all 722 reviews reviews

Rating stats

  1. 182 reviews
  2. 105 reviews
  3. 50 reviews
  4. 29 reviews
  5. 24 reviews

About Wayfair

Top 5 Wayfair Products

Website, Credit Card, Commercial, Furniture Set, Flooring

Top 5 Likes about Wayfair

Customer service, Product, Website, Quality and price, Completely careless customer service agent

Top 5 Dislikes about Wayfair

Customer service, Delivery, Delivery service, Bad service, Awful experience

Top 5 Related Companies

Allmodern, Joss And Main, Dwellstudio, Birch Lane

Summary

Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.

Wayfair reviews and complaints

Wayfair is ranked 173 out of 1736 in Furniture and Decor category

Area Served

USA, Canada

Payment Methods

VISA

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Wayfair Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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