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Contact Wayfair Customer Service

Wayfair Phone Numbers and Emails

Toll-Free Number:

  • (877) 929-3247
Call customer service
Send Message

Customer Service:

  • (866) 263-8325
    Orders
  • (844) 230-5692
    Registry Specialist
  • (844) 669-9028
    Shopping assistance
  • (844) 928-0764
  • (844) 980-1142

Accounting/ Billing:

  • (800) 365-2714
    Wayfair Credit Card

Wayfair Emails:

Customer Service
Registry Specialist
General Info
Security Issue
Investors/ Franchising
Jobs/ Career
Legal
Privacy Inquiries
Media
service@wayfair.com
Is this your business?

How to Contact Wayfair Customer Service?

Most Popular Number:

(877) 929-3247
Total calls: 100 266 Issues resolved: 6 774 Last call: Jun 17, 2025
author avatar
PissedConsumer Reporter

Depending on the nature of your concern, Wayfair makes several numbers available for immediate assistance. If you have a general inquiry about their products, installation, or delivery, contact the toll-free Wayfair customer service at 1877-929-3247. Likewise, for concerns related to orders, i.e., returns, exchanges, etc, it is best to dial the Wayfair phone number reachable at 1-866-263-8325. Moreover, if you need to contact a registry specialist, call the dedicated Wayfair customer service at 1-844-230-5692. And for those uncertain times when you’re in the middle of your shopping and have a question, don’t hesitate to call the Wayfair contact desk available at 1-844-669-9028. Lastly, if you’re facing any troubles with billing or your Wayfair business account, you can dial 1-800-365-2714 for immediate assistance.

Its customers highly acclaim Wayfair for providing comprehensive customer service throughout the week. From Monday to Friday, Wayfair customer service hours start from 8:00 AM to 12:00 AM ET. Wayfair has a designated customer service operational between 8:00 AM and 8:00 PM ET on Saturdays for those who prefer weekends. The hours are slightly shorter on Sundays, from 9:00 AM to 6:00 PM ET. However, the company emphasizes providing a dedicated help desk for shopping assistance. These hours range from 8:00 AM to 8:00 PM ET on weekdays, while on weekends, these are limited from 9:00 AM to 6:00 PM ET.

If you like to shop online, please note there’s no Wayfair 24-hour customer service number yet. However, you can still email them anytime and get your concern addressed within the next 24-48 hours. For service-specific information, you can write your queries at service@wayfair.com, whereas technical issues can be directed at support@wayfair.com. If you have a specific concern, visit their website and find the email address that best fits your needs.

Should you need to reach out to the Wayfair corporate office, you’ll find it at 4 Copley Place, 7th Floor, Boston, Massachusetts 02116, United States. The central location of this Wayfair address plays a crucial role in their steadfast operations seven days a week. In its pursuit to provide the best possible customer service, Wayfair has expanded its horizons to other locations, too. These include an office at 550 S. Depot Drive in Ogden, Utah, 84404, and another at 1313 Research Way, Orem, Utah, 84097. Additionally, if you are in Texas, you can find a Wayfair location at 3101 University Drive East, Bryan, Texas 77802.

Among several different channels to connect with their swift customer service, you can also reach out to them via the Wayfair website. Head to Wayfair.com and scroll down to the bottom of the homepage, where you’ll find a dedicated section for customer service. There, you’ll come across various options such as ‘My Orders,’ ‘Track My Order,’ and Wayfair Account online, depending on your required assistance. No matter which option you choose, you can find help resources and Frequently Asked Questions (FAQs) that can provide you with immediate assistance.

It is straightforward to contact Wayfair customer support via live chat. Go to their website and scroll to the "Quick Help" section. There, you’ll find a message box popping up, allowing you to start the Wayfair customer service chat. Please note that their sales consultants can help you from 8:00 AM to 12:00 AM EST between Monday and Friday. While these hours are limited from 8:00 AM to 6:00 PM EST on Saturdays, you can access Wayfair chat from 9:00 AM to 6:00 PM EST on Sundays. Should you be required to contact them outside of these hours, you can still send a message. However, you’ll need to wait for the response until the customer support team returns to work on the next business day.

An American e-commerce company selling furniture and home goods online, Wayfair, was founded by entrepreneurs Niraj Shah and Steve Conine.

According to the Wayfair return policy, you can return the purchased goods in their original, undamaged condition within 30 days of delivery. To find out more details regarding returning, follow “Return Policy” at the bottom of the official company website.

Wayfair operates on the principle of an online marketplace, where different suppliers offer millions of household items. All goods are organized into various categories. The online store provides you the ability to search and select products you need, add them to your cart, place orders online, and receive the purchased items with any shipping option.

To pay for a Wayfair Credit Card, apply to the company Wayfair Credit Services team by using the following contact: 1-800-365-2714.

Make a request to cancel at the stage when it has not yet been sent from “My Orders”. To receive returns help on wayfair.com, follow “Help Center” at the bottom, and choose “Order Cancellation” in the “Problem with an Order” block.

Move the mouse cursor over “Account” next to the account icon in the top right corner, click on “My Account”, and follow “Personal Information > Account & Device Info. At the bottom of the page, click “Submit Account Closure Request”, check the box next to “I confirm I would like to close my account”, click on the “Close My Account” button, and enter the verification code that has been sent to your email.

After navigating to “Account” and opening the drop-down menu, click on “Sign Out” at the bottom.

To cancel your Wayfair Credit Card, apply to the company customer service at the following number: 800-365-2714.

Wayfair Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Wayfair Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Wayfair is 8779293247. 62% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 94% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Wayfair may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Wayfair Website:

Wayfair Help Center:

Corporate Office Address:

Wayfair LLC
4 Copley Place, 7th Floor
Boston, Massachusetts 02116
United States

Other Info (opening hours):

Hours (EST):

Monday - Friday: 8:00am - 12:00pm

Saturday: 8:00am - 8:00pm

Sunday: 9:00am - 6:00pm



Other Locations:

550 S. Depot Drive,

Ogden, UT 84404


1313 Research Way,

Orem, UT 84097


3101 University Drive East,

Bryan, Texas 77802

More contact details

Fax:

(866) 513-2570

Wayfair Customer Service Reviews

2.8 / 5
Average
Hamilton Mua
Satisfied
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Representative was very helpful and accommodating. I was very upset but by the end of the call I had completely calmed down

Linda C Emi
Did not receive my package
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Wayfair sent my package to the wrong address and I did not receive package though Wayfair insists that I pay for items I never received. After lies about not worrying about it from your reps once it was delivered a very rude rep told me to go and get the package.

I do not live close to where they delivered the package. This is truly the worst customer service I've ever had to deal with and I say this during a time of very poor customer care.
Just refund the price I paid for packages sent to the "wrong" address by Wayfair.

Real Hqg
2 emails
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

I recently moved from Florida to Nevada and changed my email. I keep getting my old email address on Wayfair.

My recent purchases which are numerous arent listed.

I attempted to get it straightened out and spoke to a woman who was just this side of rude. She acted like I was crazy.
Will still buy from Wayfair but they need to educate their people.

Ivery Mgt
Return us quite difficult

I needed to return an oven handle because it was not the right size. First time I finally got in touch with someone, after a hard process of finding a phone number to talk to a live attendant, she told me my item was going to be picked up for a cost of over$80 .

Second time I got in touch, I was given the possible sending it via UPS for $7.

Y sent it about 10 days ago and emailed a copy of the proof from UPS. Havent heard from anybody yet.

How Good is Wayfair's Customer Service?

Jahmya Nuy
Jahmya Nuy
Feels Disappointed | Jun 02, 2025

It was terrible. I was given inaccurate information. He did NOT cancel my delivery!
And he gave me the wrong date to change my delivery to.

Read full quote
Arlyce Pij
Arlyce Pij
Feels Satisfied | Feb 27, 2025

I’ve been trying to get a return resolve to a full refund and I still haven’t gotten anything done

Read full quote
Suzanne H Qzh
Suzanne H Qzh
Feels Satisfied | Feb 17, 2025

It was extremely difficult to use the chat system and failed to resolve the issue, but once I reached the representative by phone the problem with the crushed vase was quickly resolved. I don't actually recall all the identifying info she asked for though.

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Ann M Neb
Ann M Neb
Feels Disappointed | Feb 07, 2025

Wayfair is very messed up! I have now spent over two hours with customer service just to return two items!

Read full quote
Gatlyn Agq
Gatlyn Agq
Feels Satisfied | Jan 29, 2025

I didn't have an issue with Wayfair. I had a question regarding a shipping date.

Read full quote
Winnifred Utm
Winnifred Utm
Feels Disappointed | Oct 09, 2024

I was told to call in the morning to be able to talk to a manager. I payed full price for a product that they didn’t send that was 40% off! I still payed full price even though wayfare screwed up my order!

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Summary of Wayfair Customer Service Calls

160K TOTAL
CALLS
05:09 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wayfair?

Shipping and Delivery Question:

  • “Missing items”
  • “Order not listed and never arrived.”
  • “Missing order”

Request for Information Question:

  • “Place order”
  • “Call about a air conditioner portable”
  • “Carport question”

Product/ Service Question:

  • “Damaged order”
  • “Light don't work in the cabinet”
  • “Product is missing from delivery point.”

Return/ Replace Question:

  • “Return”
  • “A return”
  • “Return/refund”

Payments and Charges Question:

  • “Coupon expired”
  • “Bill”
  • “Why am I being charged a Calif Recycling Fee to buy a matress?”

Activation/ Cancellation Question:

  • “To cancel order and get refunded”
  • “Cancel an order”
  • “I cancel a four person 10 and I need it as soon as possible if possible before June not August”

Refund Question:

  • “Refund”
  • “RefundC”
  • “Waiting for a refund”

Account Question:

  • “Verify price of something on Facebook”
  • “Can’t order because of code”
  • “Code didn't work”

Cards Question:

  • “Lost card”
  • “Trouble with your gift card”
  • “I ordered one thing and my card is being charged for two of them”

Staff Question:

  • “Service man hasn’t gotten at my house to build a TVElrctric fireplace on it. His appt. was at 8.00am today. No show?”
  • “Talk to manager”
  • “Service for problem with lift chair”

Website/ Application Question:

  • “No person to install paid for light fixture”
  • “Need a installer for my vanity”
  • “Do you offer installation gir wall oven we ordered?”

Employment Question:

  • “Employment”
  • “Pay off a bill”
  • “I have wayfair jobs to do and my phone is broke I need customers address and phone number”

Other Question:

  • “Pricing issue”
  • “Pricing”
  • “Mi compra”

Compare Wayfair Customer Service To

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