Contact Wayfair Customer Service
Wayfair Phone Numbers and Emails
Toll-Free Number:
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(877) 929-3247
Customer Service:
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(866) 263-8325Orders
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(844) 230-5692Registry Specialist
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(844) 669-9028Shopping assistance
Wayfair Emails:
How to Contact Wayfair Customer Service?
Most Popular Number:
| Total calls: 100 266 | Issues resolved: 6 774 | Last call: Jun 17, 2025 |
Wayfair Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wayfair Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Wayfair is 8779293247. 62% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 94% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Wayfair may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wayfair Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Wayfair is 8779293247. 62% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 94% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Wayfair may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Wayfair mainly because of request for information, product/ service, shipping and delivery.
24% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Wayfair is service@wayfair.com. 43% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Wayfair Website:
Wayfair Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours (EST):
Monday - Friday: 8:00am - 12:00pm
Saturday: 8:00am - 8:00pm
Sunday: 9:00am - 6:00pm
Other Locations:
550 S. Depot Drive,
Ogden, UT 84404
1313 Research Way,
Orem, UT 84097
3101 University Drive East,
Bryan, Texas 77802
Fax:
Wayfair Customer Service Reviews
Representative was very helpful and accommodating. I was very upset but by the end of the call I had completely calmed down
Wayfair sent my package to the wrong address and I did not receive package though Wayfair insists that I pay for items I never received. After lies about not worrying about it from your reps once it was delivered a very rude rep told me to go and get the package.
I do not live close to where they delivered the package. This is truly the worst customer service I've ever had to deal with and I say this during a time of very poor customer care.
Just refund the price I paid for packages sent to the "wrong" address by Wayfair.
I recently moved from Florida to Nevada and changed my email. I keep getting my old email address on Wayfair.
My recent purchases which are numerous arent listed.
I attempted to get it straightened out and spoke to a woman who was just this side of rude. She acted like I was crazy.
Will still buy from Wayfair but they need to educate their people.
How Good is Wayfair's Customer Service?
Summary of Wayfair Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wayfair?
Shipping and Delivery Question:
- “Missing items”
- “Order not listed and never arrived.”
- “Missing order”
Request for Information Question:
- “Place order”
- “Call about a air conditioner portable”
- “Carport question”
Product/ Service Question:
- “Damaged order”
- “Light don't work in the cabinet”
- “Product is missing from delivery point.”
Return/ Replace Question:
- “Return”
- “A return”
- “Return/refund”
Payments and Charges Question:
- “Coupon expired”
- “Bill”
- “Why am I being charged a Calif Recycling Fee to buy a matress?”
Activation/ Cancellation Question:
- “To cancel order and get refunded”
- “Cancel an order”
- “I cancel a four person 10 and I need it as soon as possible if possible before June not August”
Refund Question:
- “Refund”
- “RefundC”
- “Waiting for a refund”
Account Question:
- “Verify price of something on Facebook”
- “Can’t order because of code”
- “Code didn't work”
Cards Question:
- “Lost card”
- “Trouble with your gift card”
- “I ordered one thing and my card is being charged for two of them”
Staff Question:
- “Service man hasn’t gotten at my house to build a TVElrctric fireplace on it. His appt. was at 8.00am today. No show?”
- “Talk to manager”
- “Service for problem with lift chair”
Website/ Application Question:
- “No person to install paid for light fixture”
- “Need a installer for my vanity”
- “Do you offer installation gir wall oven we ordered?”
Employment Question:
- “Employment”
- “Pay off a bill”
- “I have wayfair jobs to do and my phone is broke I need customers address and phone number”
Other Question:
- “Pricing issue”
- “Pricing”
- “Mi compra”
Compare Wayfair Customer Service To
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