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Contact Wayfair Customer Service

How to Reach a Person at Wayfair

Verified Contact Information

Toll-Free Number:

  • 1-877-929-3247
Call Now
Send Message

Customer Service:

  • 1-866-263-8325
    Orders
  • 1-844-230-5692
    Registry Specialist
  • 1-844-669-9028
    Shopping assistance
  • 1-844-928-0764
  • 1-844-980-1142

Accounting/ Billing:

  • 1-800-365-2714
    Wayfair Credit Card

Customer Service:

registry@wayfair.com
Registry Specialist

General Info:

bugbounty@wayfair.com
Security Issue

Investors/ Franchising:

ir@wayfair.com

Jobs/ Career:

careers@wayfair.com

Legal:

dataprotectionofficer@wayfair.com
Privacy Inquiries
legal@wayfair.com

Media:

pr@wayfair.com
service@wayfair.com
support@wayfair.com

Wayfair Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Wayfair Phone Number
1 (877) 929-3247
Average Hold Time
00:02:09
Average Calls duration
6 minutes
Most Popular Wayfair Email Address
registry@wayfair.com
Wayfair Live Agent Availability
34% of callers successfully reach a real person
Issue Resolution Rate
Low (24% reported full resolution)
View full overview

How to Contact Wayfair Customer Service?

Contacts

Depending on the nature of your concern, Wayfair makes several numbers available for immediate assistance. If you have a general inquiry about their products, installation, or delivery, contact the toll-free Wayfair customer service at 1877-929-3247. Likewise, for concerns related to orders, i.e., returns, exchanges, etc, it is best to dial the Wayfair phone number reachable at 1-866-263-8325. Moreover, if you need to contact a registry specialist, call the dedicated Wayfair customer service at 1-844-230-5692. And for those uncertain times when you’re in the middle of your shopping and have a question, don’t hesitate to call the Wayfair contact desk available at 1-844-669-9028. Lastly, if you’re facing any troubles with billing or your Wayfair business account, you can dial 1-800-365-2714 for immediate assistance.

Among several different channels to connect with their swift customer service, you can also reach out to them via the Wayfair websitein a few simple steps:

  • Head to Wayfair.com and scroll down to the bottom of the homepage.
  • Find a dedicated section for customer service.
  • Select the topic of your inquiry from ‘My Orders,’ ‘Track My Order,’ and ‘Wayfair Account Online,’ depending on your required assistance.
  • Choose the help resource or browse the Frequently Asked Questions (FAQs) to find the required information or guides.

The Wayfair chat is one of the fastest ways to reach the customer support representatives. To access the live chat, follow these steps:

  • Go to the official website.
  • Scroll to the "Contact Us" section at the bottom of the homepage and click the "Quick Help" button.
  • Select the type of assistance you need from the pop-up message box on the right.
  • Type our question to start the Wayfair customer service chat.

Please note that their sales consultants can help you from 8:00 AM to 12:00 AM EST between Monday and Friday. While these hours are limited from 8:00 AM to 6:00 PM EST on Saturdays, you can access Wayfair chat from 9:00 AM to 6:00 PM EST on Sundays. Should you be required to contact them outside of these hours, you can still send a message. However, you’ll need to wait for the response until the customer support team returns to work on the next business day.

Working Hours & Locations

Its customers highly acclaim Wayfair for providing comprehensive customer service throughout the week. From Monday to Friday, Wayfair customer service hours start from 8:00 AM to 12:00 AM ET. Wayfair has a designated customer service operational between 8:00 AM and 8:00 PM ET on Saturdays for those who prefer weekends. The hours are slightly shorter on Sundays, from 9:00 AM to 6:00 PM ET. However, the company emphasizes providing a dedicated help desk for shopping assistance. These hours range from 8:00 AM to 8:00 PM ET on weekdays, while on weekends, these are limited from 9:00 AM to 6:00 PM ET.
If you like to shop online, please note there’s no Wayfair 24-hour customer service number yet. However, you can still email them anytime and get your concern addressed within the next 24-48 hours. For service-specific information, you can write your queries at service@wayfair.com, whereas technical issues can be directed at support@wayfair.com. If you have a specific concern, visit their website and find the email address that best fits your needs.

Should you need to reach out to the Wayfair corporate office, you’ll find it at 4 Copley Place, 7th Floor, Boston, Massachusetts 02116, United States. The central location of this Wayfair address plays a crucial role in their steadfast operations seven days a week. In its pursuit to provide the best possible customer service, Wayfair has expanded its horizons to other locations, too. These include an office at 550 S. Depot Drive in Ogden, Utah, 84404, and another at 1313 Research Way, Orem, Utah, 84097. Additionally, if you are in Texas, you can find a Wayfair location at 3101 University Drive East, Bryan, Texas 77802.

Account, Refund & Others

An American e-commerce company selling furniture and home goods online, Wayfair, was founded by entrepreneurs Niraj Shah and Steve Conine.

According to the Wayfair return policy, you can return the purchased goods in their original, undamaged condition within 30 days of delivery. To find out more details regarding returning, follow “Return Policy” at the bottom of the official company website.

Wayfair operates on the principle of an online marketplace, where different suppliers offer millions of household items. All goods are organized into various categories. The online store provides you the ability to search and select products you need, add them to your cart, place orders online, and receive the purchased items with any shipping option.

To pay for a Wayfair Credit Card, apply to the company Wayfair Credit Services team by using the following contact: 1-800-365-2714.

Make a request to cancel at the stage when it has not yet been sent from “My Orders”. To receive returns help on wayfair.com, follow “Help Center” at the bottom, and choose “Order Cancellation” in the “Problem with an Order” block.

Move the mouse cursor over “Account” next to the account icon in the top right corner, click on “My Account”, and follow “Personal Information > Account & Device Info. At the bottom of the page, click “Submit Account Closure Request”, check the box next to “I confirm I would like to close my account”, click on the “Close My Account” button, and enter the verification code that has been sent to your email.

After navigating to “Account” and opening the drop-down menu, click on “Sign Out” at the bottom.

To cancel your Wayfair Credit Card, apply to the company customer service at the following number: 800-365-2714.

PissedConsumer Club

Contact Information

Wayfair Website:

Wayfair Help Center:

Corporate Office Address:

Wayfair LLC
4 Copley Place, 7th Floor
Boston, Massachusetts 02116
United States

Other Info (opening hours):

Hours (EST):

Monday - Friday: 8:00am - 12:00pm

Saturday: 8:00am - 8:00pm

Sunday: 9:00am - 6:00pm



Other Locations:

550 S. Depot Drive,

Ogden, UT 84404


1313 Research Way,

Orem, UT 84097


3101 University Drive East,

Bryan, Texas 77802

More contact details

Fax:

(866) 513-2570

How Customers Rate Wayfair Support?

4.4 / 5
Good

Based on 170K calls to Wayfair customer support through PissedConsumer.com and 990 survey responses.

Total Calls
170K
Avg Call Duration
05:27
Issues Resolved
24%

Why Customers Call Wayfair?

Top Reasons of Customers Calls

  • Shipping and Delivery 20%
  • Customer Inquiries & Issues 19%
  • Request for Information 15%
  • Product/ Service 14%
  • Return/ Replace 13%
  • Payments and Charges 7%
  • Activation/ Cancellation 3%
  • Refund 2%
  • Account 2%
  • Questions About an Order 2%
  • Cards 1%
  • Staff <1%
  • Website/ Application <1%
  • Employment <1%
  • Streaming Services <1%
  • Claims & Legal Issues <1%
  • Fraud & Security Issues <1%

Shipping and Delivery

20%
  • "Wrong thing delivered"
  • "Missing Package"
  • "Sent the wrong item twice"

Customer Inquiries & Issues

19%
  • "No resolution"
  • "Can't find instructions for sresser"
  • "Order two items"

Request for Information

15%
  • "Place an order"
  • "Status of my order"
  • "Need information about returning cafe table and chairs as they are too small."

Product/ Service

14%
  • "Warranty on my recliner not resolved"
  • "Product concern"
  • "Product bad"

Return/ Replace

13%
  • "Return problem"
  • "Need return address No label was enclosed"
  • "Return pick up did not occur"

Payments and Charges

7%
  • "Charge on account I don't understand. Club??"
  • "Double charge"
  • "To apply for credit card"

Activation/ Cancellation

3%
  • "Want to cancel reward membership"
  • "Assembly team cancelled for Saturday (yesterday) and rescheduled for tomorrow.They just cancelled for tomorrow and rescheduled for Wednesday .Why is Wayfair selling a service that is not available?"
  • "Item being sent after I canceled"

Refund

2%
  • "Refund"
  • "Trying to get refund on chair"
  • "I'm wondering when I will get my refund for ivory towel set"

Account

2%
  • "Rewards member"
  • "Issues with Wayfair rewards"
  • "Wrong email AGIAIN!!!"

Questions About an Order

2%
  • "Order"
  • "My order"
  • "orders"

Cards

1%
  • "Can't use my Wayfair card but my account information. Is available"
  • "Unable to use gift card"
  • "I'm missing two pieces of my pink vanity the two drawers bottom #18"

Staff

<1%
  • "Customer service issue"
  • "Customer service"
  • "Service with a purchase"

Website/ Application

<1%
  • "Installments"
  • "Installation"
  • "Does Wayfair install Murphy beds"

Employment

<1%
  • "Payoff"
  • "Pay off account"
  • "Payoff info"

Streaming Services

<1%
  • "Tv"
  • "Smart tv"
  • "Bad setvice"

Claims & Legal Issues

<1%
  • "Claims"
  • "Attorney"
  • "Claim"

Fraud & Security Issues

<1%
  • "Security"
  • "Possible scam"
  • "Scammed"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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