Contact Information

Wayfair Phone Numbers

Toll-Free Number:

  • (877) 929-3247

Orders:

  • (844) 571-5818
  • (877) 929-3247
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Corporate Office Address:

Wayfair LLC
4 Copley Place, 7th Floor
Boston, Massachusetts 02116
United States

Other Info:

Hours of Operation
Mon - Fri: 8AM - midnight

Sat: 8AM - 8PM

Sun: 9AM - 6PM

Help in Social Networks:

Summary of Wayfair Customer Service Calls

3422 TOTAL
CALLS
51% SUCCESSFUL
CONNECTIONS
04:53 AVG CALL
DURATION
52% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Wayfair to Ask about:

Shipping and Delivery Question:

  • “Damaged delivery”
  • “Item delivery incomplete”
  • “I need to know if the delivery man is going to call me today before he comes to deliver part of my sofa”

Return/ Replace Question:

  • “Return item”
  • “Return”
  • “To return an item and reorder a new item”

Payments and Charges Question:

  • “A charge and when will it be delivered”
  • “I got a bill for items that I actually canceled and never received”
  • “Need to make payment”

Request for Information Question:

  • “Want to know about a refund”
  • “Cantremember delivery date and time”
  • “Product Question”

Product/ Service Question:

  • “Broken item”
  • “My bed broke”
  • “Broken chair” , Review # 1667509

Activation/ Cancellation Question:

  • “Need to cancel an order”
  • “Cancel order”
  • “Cancellations”

Cards Question:

  • “My order won’t accept my new credit card”
  • “Can’t enter credit card info on line” , Review # 1647740
  • “Won’t accept my credit card”

Account Question:

  • “Order from credit on account”
  • “I wanted to know if you approved for way fair account”
  • “Password problems”

Refund Question:

  • “Very unhappy about incomplete product I purchased. Full size bedframe, did not include side boards which makes it impossible to use. Wayfair refunded me & Wayfair agent told me supplier said boards were not included. BS this is not acceptable” , Review # 1677492
  • “Refund”
  • “Help with refund/credit”

Staff Question:

  • “Customer service”
  • “Arrange date of service”
  • “Terrible customer service”

Website/ Application Question:

  • “Your website won’t allow me to add photos to the sweepstake”
  • “I couldn't complete my credit Application”
  • “Website”

Other Question:

  • “Missing parts”
  • “Damaged product”
  • “Help with order”

Wayfair Rating Stats

2.3 out of 5 stars
based on 560 reviews
See all 1033 reviews

Rating trend

About

Top Wayfair Products

Credit Card, Website, Commercial

Wayfair Pros and Cons

Pros: Completely careless customer service agent, Product, Poor customer service, Friendly customer service, Dissatisfied

Cons: Poor customer service, Delivery, False and misleading advertising, Delivery service, Bad service

Summary

Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.

Wayfair reviews and complaints

Wayfair is ranked 140 out of 2100 in Furniture and Decor category

Area Served

USA, Canada

Payment Methods

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Wayfair Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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