Wayfair Phone Numbers and Emails

Toll-Free Number:

  • (877) 929-3247

Customer Service:

  • (866) 263-8325
    Reschedule Service Appointment
  • (844) 669-9028
    Shopping assistance
  • (844) 230-5692
    Wedding Registry
  • (844) 928-0764
  • (844) 980-1142

Accounting/billing:

  • (800) 365-2714
    Cancelling a Wayfair Credit Card

Technical Support:

  • (877) 929-3247

Wayfair Emails:

Accessibility
Customer Service
Wedding Registry
service@wayfair.com
General Info
Phishing/Spoofing, Security Issue
Investors/ Franchising
Jobs/ Career
Legal
Privacy Inquiries
Media
More phone numbers and emails Less phone numbers and emails

Wayfair Contact Information

Wayfair Website:

Wayfair Online Chat:

Corporate Office Address:

Wayfair LLC
4 Copley Place, 7th Floor
Boston, Massachusetts 02116
United States

Other Info (opening hours):

Hours of Operation:

Customer Service (EST)

Monday - Friday: 8:00AM - midnight

Saturday: 8:00AM - 8:00PM

Sunday: 9:00AM - 6:00PM


Shopping Assistance (EST)

Monday - Friday: 8:00AM - midnight

Saturday: 8:00AM - 8:00PM

Sunday: 9:00AM - 6:00PM



Other Location:

550 S. Depot Drive,

Ogden, UT 84404


1313 Research Way,

Orem, UT 84097


3101 University Drive East,

Bryan, Texas 77802


46 Burbank Avenue,

Brunswick, Maine 04011


500 Boylston St,

Boston, Massachusetts 02116


338 Goswell Rd, Level 4,

London, UK EC1V 7LQ, GB


Karl Liebknecht Str. 29,

Berlin, Deutschland 10178, DE

Fax:

(866) 513-2570
Edit Business Info

How to Contact Wayfair Customer Service?

The company website provides only one physical address for the Wayfair customer service that’s located in Florence, KY. While other Wayfair locations may be planned in the future, currently a customer’s best approach is to reach Wayfair customer service online.

On the Wayfair contact page, you are directed to login and then select the order you have questions about. You are not given a phone number or other means of contact right away. It is only after drilling down into the purchase history that you are given contact options.

If you have all the details of your order at hand, you can use the Quick Service button to contact Wayfair support about your issue. The company website will redirect you to the page where you can choose to proceed with an existing order or via your account and payments.

To call the company, you may use this Wayfair customer service number: 877-929-3247 (toll-free number). You can also reach out to them by dialing 844-669-9028 for assistance with online shopping.

Contact Wayfair Customer Service Via Email

There is no Wayfair customer service email on the website. However, the Wayfair help center offers online form, depending on the type of your issue. You can also send a message via Pissed Consumer.

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More information

Wayfair Rating Based on 2.1K Reviews

Rating details

2.6
more details
Customer service
Delivery Service
Reliability
Product or Service Quality

Rating stats

Rating trend

Summary of Wayfair Customer Service Calls

51.4K TOTAL
CALLS
05:08 AVG CALL
DURATION
27% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wayfair Customer Service?

Shipping and Delivery Question:

  • “Shipping order”
  • “You shipped me the wrong product”
  • “Wrong item”

Return/ Replace Question:

  • “Return”
  • “Didn't pick up a return”
  • “Return of product and my money”

Request for Information Question:

  • “About my order”
  • “I want to purchase tiles need to how many come in a box”
  • “To check on the delivery of my shower curtains”

Product/ Service Question:

  • “Damaged product”
  • “Product damaged in shipping”
  • “Broken product”

Payments and Charges Question:

  • “Billingissue”
  • “Make a payment”
  • “Your Mistake in credit charge”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancel order”
  • “Handy has been canceled twice.”

Refund Question:

  • “To get a refund on my handy serivec”
  • “Refund”
  • “Refund credit”

Account Question:

  • “Yes trying to take money from my account”
  • “My email and account is not working”
  • “My account”

Cards Question:

  • “One Time Card through Klarna”
  • “I would like to place an order but it's not giving me the option to use my wayfair credit card”
  • “Credit card issue”

Staff Question:

  • “I need a manager to contact me because it's multiple things they have to pick up”
  • “I want to talk to customer service”
  • “Do not want to use Wayfair if I have an executive representative. She's very rude, bad manners, disrespectful. Please change for me”

Website/ Application Question:

  • “Application”
  • “Website will not accept cart”
  • “I couldn't complete my credit Application”

Employment Question:

  • “Pay off account”
  • “Paycheck”
  • “Job Inquiry”

Other Question:

  • “Missing part in order”
  • “Re:existing order”
  • “I thought I purchased someone to assemble my furniture”

About

Top Wayfair Services

Customer Care, Shipping Service, Advertisement

Top Wayfair Products

Credit Card, Bed, Website

Wayfair Pros and Cons

Pros: Customer service, Quality and price, Dissatisfied, Completely careless customer service agent, Selection

Cons: Customer service, Delivery, Communication on shipping, Bad service, Delivery service

Related Companies

Wayfair Canada, Allmodern, Joss And Main, Wayfair UK, Birch Lane

Summary

Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.

Wayfair reviews and complaints

Wayfair is ranked 127 out of 1652 in Furniture and Decor category

Area Served

USA, Canada

Payment Methods

VISAPayPalDiscoverMasterCardAmerican Express

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