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Summary of Wayfair Customer Service Calls

465 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
04:18 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Wayfair to Ask about:

Shipping and Delivery:

  • “Chair was to be delivered on 11 sept have not got it”
  • “Did not receive all of parts to put together”
  • “Delivery”

Return/ Replace:

  • “Return merchandise”
  • “Change an orde”
  • “I am a professional customer. My rep does not return phone calls or my r mails”

Payments and Charges:

  • “Discount needs applied”
  • “Pay my bill”
  • “To make sure you received updated billing address”

Request for Information:

  • “Cushion questions.”
  • “Question about a return”
  • “No instructions on how to put together”

Product/ Service:

  • “Buying a coffee table”
  • “Broken tiles in box”
  • “Broken parts”

Staff:

  • “Need to talk to customer service dept”
  • “Customer service”
  • “My credit limit increase isn't what I was told would be by customer service”

Activation/ Cancellation:

  • “Cancel credit card. Acccidentally signed up”
  • “Cancellations”
  • “Cancellation”

Refund:

  • “Refund”

Cards:

  • “Something money came off card”

Other:

  • “Missing items”
  • “Information”
  • “Given wrong information”

Wayfair Rating Stats

1.9 out of 5 stars
based on 377 reviews
See all 687 reviews

Rating stats

  1. 180 reviews
  2. 102 reviews
  3. 49 reviews
  4. 25 reviews
  5. 21 reviews

About Wayfair

Top 5 Wayfair Products

Website, Credit Card, Commercial, Furniture Set, Flooring

Top 5 Likes about Wayfair

Customer service, Product, Website, Quality and price, Dissatisfied

Top 5 Dislikes about Wayfair

Customer service, Delivery, Delivery service, Bad service, Awful experience

Top 5 Related Companies

Allmodern, Joss And Main, Dwellstudio, Birch Lane

Summary

Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.

Wayfair reviews and complaints

Wayfair is ranked 215 out of 1712 in Furniture and Decor category

Area Served

USA, Canada

Payment Methods

VISA

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Wayfair Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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Products and Services Sold by Wayfair

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