Contact Wayfair Customer Service
Wayfair Phone Numbers and Emails
Toll-Free Number:
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(877) 929-3247
Customer Service:
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(866) 263-8325Orders
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(844) 230-5692Registry Specialist
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(844) 669-9028Shopping assistance
Wayfair Emails:
Contact Information
Wayfair Website:
Wayfair Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours (EST):
Monday - Friday: 8:00am - 12:00pm
Saturday: 8:00am - 8:00pm
Sunday: 9:00am - 6:00pm
Other Locations:
550 S. Depot Drive,
Ogden, UT 84404
1313 Research Way,
Orem, UT 84097
3101 University Drive East,
Bryan, Texas 77802
Fax:
Wayfair Customer Service Reviews
WARNING! DO NOT SHOP WAYFAIR!
The ONLY way to receive a RA# Return Authorization and Shipping Label is to File a Credit Card Dispute reporting WAYFAIR'S REFUSAL to Return Product for Credit Full Refund! I ordered Karani Luxury Towels, and was shipped American Soft Linens, a complete Bait and Switch. Then was denied a RA#, and sent into Email BOT Communication of providing all of the information and photos THREE Times and STILL GET Denied. IF you Call 877-929-**** Customer Service, the Rep will give you another run around, but did ADMIT that WAYFAIR Does Not Give Authority to Reps to issue a simple RA# and Label.
When you get transferred to a Manager, that is an Extension that is never answered. Waited 25 min.
Then submitted a Credit Card Dispute over the charges, and ONLY THEN DID I RECEIVE MY RETURN AUTHORIZATION AND SHIPPING LABEL! WAYFAIR IS A SCAM AND COMMITTS FRAUD AND THE POOR GUY AT CUSTOMER SERVICE KNOWS IT!
Corner is chipped. 2nd one that had a corner chipped. Called customer service and the first person was not very helpful
I did call back spoke to the next person who was much better
How Good is Wayfair's Customer Service?
Easy to see how insignificant your customers are and how big you are
Wayfair customer service representatives are very professional and polite. The problem starts when they email you and send you items that you never asked for. I have to call them so many times and I haven't got my item yet.
Th customer service team was awesome. I just wish the cancelled product was never sent to avoid this issue. The quality of the product is questionable.
Very good
NOT GOOD AT ALL!!! I still need to speak to someone from Corporate or Customer Service about someone attempting to make a Fraudulent purchase with my Credit Card on Saturday-March 9th at 8:21pm. The amount was $1078.
I do not like the Angi App. Too many questions. I do not like the chat necessity. I would have rather just called and spoke with a customer service rep immediately. I was very frustrated just trying to get help. I was on hold way too long, so was the customer service rep that was trying to help me. It's a cumbersome system that you have. Needs to be simpler.
Summary of Wayfair Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wayfair?
Shipping and Delivery Question:
- “Have not received my shipment”
- “Shipment search”
- “Never received”
Request for Information Question:
- “Help with purchase”
- “Want to talk about a purchase”
- “Checking on an order placed through a sponsored flash sale”
Return/ Replace Question:
- “Trouble with return labels”
- “Replacement part for previous ordet”
- “Return”
Product/ Service Question:
- “Defective product”
- “Damaged items”
- “Damaged products”
Payments and Charges Question:
- “Billing”
- “Discount needs applied”
- “Make payment”
Activation/ Cancellation Question:
- “To cancel order”
- “Canceled my order”
- “Trying to cancel my order for the pillow”
Refund Question:
- “Refund for sofa”
- “Refund”
- “Refund status”
Account Question:
- “Info on professional account”
- “Login”
- “Money taken from my account twice”
Cards Question:
- “Can't pay tryed 2cards and it keeps saying oops”
- “Credit card fraud”
- “Paid my card off”
Staff Question:
- “Customer service”
- “Customer service assistance”
- “*** service”
Website/ Application Question:
- “NO LUCK GETTING SITE TO ORDER”
- “I couldn't complete my credit Application”
- “I put in an application and I got approved for their program”
Employment Question:
- “Pay off total”
- “Im having a problem receiving my w2”
- “W2's didn't come”
Other Question:
- “Place an order”
- “Tax exempt”
- “My order”
About
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Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.
Wayfair is ranked 118 out of 2270 in Furniture and Decor category
USA, Canada
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