Not resolved

I posted the following review but neglected to add the photo. Here it is now.

I had looked at a faucet in oil rubbed bronze (ORB) finish on the wayfair website.The price on the site, $603.75, was more than I was willing to pay, however, I started getting ads from them in emails picturing the faucet in ORB with a price of $431.25 and nothing indicating that the price was for a different finish. When I went to the site to order the faucet I found that the price was still $603.75. I contacted the company by email with my concerns.

The first person who responded only reiterated the price on the website and did not address my concerns. The second person responded with "It can be difficult in an e-commerce setting to put all the information for various options in a concise, efficient fashion that is clear to all users!" No attempt was made to provide any customer satisfaction.In my opinion, this is deceptive pricing that is sometimes referred to as "bait and switch." {{Redacted}}

Product or Service Mentioned: Kohler Faucet.

Reason of review: Pricing issue.

Preferred solution: Price reduction.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like