Wayfair did not make their delivery dates on either of my tile orders and I paid over $175 for the shipping costs for these two orders. I also found out that Home Depot would have shipped one of the tile orders free to my local Home Depot store.
I had to reschedule my contractor right before the holidays and this was after talking to a supervisor at Wayfair, calling the tile manufacturer in Maryland (Daltile), and calling the shipping company (***-way Freight) several times. Wayfair does not list correct delivery times, so if you need something by a certain time, best to order the same item from another vendor. So, with all this mess, and rescheduling my contractor, Wayfair is still not refunding any shipping costs to me - despite the fact that I have to drive 45 minutes to the closest ***-way Freight to pick up my order, because it would be even later if I waited to have ***-way deliver it to me.
Take my advice and do not order any item that you really need in any sort of a timely manner from Wayfair. Use Lowe's or Home Depot for building supplies and use Overstock.com for furniture or home goods; all of these vendors are timely with their deliveries and have excellent customer service.
Reason of review: Problem with delivery.
Monetary Loss: $200.
Preferred solution: Price reduction.
Wayfair Cons: Delivery.