I ordered a floor lamp from Wayfair on 1/29/17. It arrived yesterday (2/2/17).
Very good turn around time. However the lamp arrived in a box that had obviously seen an impact or two, and the lamp was broken. I took 3 photos detailing the damage and uploaded them along with an explanation and a request for a replacement lamp. In no time at all I received an email that indeed they would send a replacement.
Great. But then reading further down I saw that I may not receive this lamp until May 11th. May 11th??? This is not the way to treat new customers...
it makes them old customers. I don't understand why it takes so long to receive a replacement when the original arrived in just a few days.
Product or Service Mentioned: Andover Mills Lamp.
Reason of review: Poor customer service.