San Diego, California
Not resolved
1 comment

I ordered chairs from Wayfair and they turned out to look really small. Sure enough, they were 1 1/2 - 2 inches smaller in width and depth than the measurement on the website.

I know, that doesn't seem like a lot, but it did make for a generally smaller look. I took pictures and sent it to customer service, but never heard back. I called today and the costumer service rep said the measurements are just approximations. I said they need to say that on the website then, because for some people, the exact measurement of a piece can be important.

They will not pay for the return shipping.

I'm so disappointed. We were remodeling several rooms in our house and I had a bunch of furniture items on my idea board, but I am not confident buying from them again.

Product or Service Mentioned: Wayfair Website.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Wayfair Pros: Dissatisfied.

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Anonymous
#1213397

I had the same issue. Very pissed off!

They are charging $80 to return the chairs. Will not be buying from them again