Orem, Utah
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff
Value for money
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I ordered what I thought was to be (a set of four) Mushroom Knobs for $12.99, which is what they advertised on Amazon. I received 1 *** this week for the price of $12.99 plus shipping =$17.98.

When I contacted Wayfair, they said it was a mistake by the manufacture, it should not be a set of 4 but rather 1 *** for $12.99. Other competitor sites have this same *** for $3.23 each. I could return the 1 *** for $11.23, which makes no sense at all! All they said was sorry and will not step up and fix their mistake.

It doesn't make sense for me to return the *** and pay another $11.23 for a $12.99 refund, I would still be out the shipping of the package. NO Customer service. And by the way, four days after the claim, the knobs are still being advertised incorrectly!! They don't care.

I bought them online through another vendor, cheaper, all 4 of them. Lesson learned.

Product or Service Mentioned: Liberty Hardware Cabinet Knob.

Reason of review: Not as described/ advertised.

Wayfair Cons: Service and false advertising, Lied.

  • Mushroom Venue Knob
  • Liberty Hardware Set Of Four
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