Purchased 3 boxed of wood flooring that I found on their website a few weeks ago. I visited the site several days in a row with the same price listed ($0.59/sq foot).
There were several variations in color, all listed at the same price. About a week after I ordered, I received an email canceling my order with no explanation. I called their customer service line and was told the price was incorrect and should actually be $1.85/sq ft. That's a 214% increase in price.
I explained that their error ways not my mistake and that they and their flooring supplier should honor the original price. The CS agent wouldn't accept my request but offered me a 10% off coupon code which would still have me paying 182% more than the original price listed. This demonstrates poor website management and a lack of concern for their customers.
I know the cost was minimal but I will never do business with them again.
Product or Service Mentioned: Wayfair Flooring.
Reason of review: Pricing issue.
Monetary Loss: $187.
Wayfair Cons: Failure to sell products at advertised price.