Ashburn, Virginia
Not resolved

I ordered a futon a month ago and it never showed up. I called and emailed several times to find out when I was getting it.

They lost it and only told me so when I threatened to withdraw payment (Thank you Amex). Now they won't even communicate with me or allow me to cancel the order. Horrible customer service and shipping promised times. Second time I have had to wait over a month for something.

I stopped payment and will never buy from them.

They treat their customers like idiots. If you buy something, make sure it's with a card that can have the payment disputed.

Product or Service Mentioned: Wayfair Shipping Service.

Reason of review: Problem with delivery.

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