Not resolved
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff
0 comments

I will literally NEVER order from wayfair again.Terrible customer service.

I ordered two rugs from them one morning around 8:45. While doing a little extra research after ordering, I found them MUCH cheaper elsewhere (rooms to go & target!). They were the exact same rugs on these other sites. I definitely should have done this research prior, but Wayfair was having a sale, so I thought it was a good deal.

Wrong. Between the total of both rugs, by ordering from R2G and Target I saved nearly $200. Well I went ahead and ordered each of the rugs from both places, then went on not even an hour later to Wayfair, around 9:20 and cancelled my order. Several hours passed before I got an email from Wayfair stating they couldn't cancel my order!

Again, not even an hour had passed by the time I cancelled my original order with them... So I thought, surely that can't be right. Again, I was wrong. I called their customer service and got a very rude gentleman telling me there was absolutely nothing he could do for me.

I said, well at the least if you can't cancel it, can you send me a return shipping label? He said sure but you'll have to pay for it.... Okay, I get it if I'd received the rugs, kept them a few days, then decided to return. I HADN'T EVEN PLACED THE ORDER BUT A FEW MINUTES and they hadn't even shipped yet!!!

And he said there was no way he could stop it.

They will even charge you to re-route the package before it gets to you.So if you order from them MAKE SURE you are getting EXACTLY what you want!!!

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Let the company propose a solution.

I didn't like: Attitude of rep, Return policy.

Had an Experience with Wayfair?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Wayfair - Cedar Summit Swing Review Wayfair "They suck so badly I ordered a swing set on November for my daughter's fourth birthday they told me it was going to get here two days after my daughter's..." Read more Wayfair - Outdoor Furniture Review from Mckinney, Texas Wayfair "Not even 1yr later and our outdoor furniture has become so brittle that it literally crumbles to the touch. I've never seen anything like it . We spent $700.00 for..." Read more Wayfair Reneges Wayfair "Wayfair is becoming well known for advertising items at the wrong price, taking the order, taking payment and giving a delivery date then saying oops made a mistake and reneging..." Read more Wayfair - Misleading advertising Wayfair "Wayfair posted an ad on Yahoo Canada listing a ShelterLogic product at 204.99 When I clicked on the link the actual product was $310.99 When contacted they suggested the add..." Read more Lazboy - Extremely poor La-z-boy customer service Lazboy "We purchased two chairs ($1500 each) at the Frisco TX store - 8294 TX-121, Frisco, TX 75034. There was poor workmanship in sewing the fabric darts on the arms leaving..." Read more Little Caesars - NEGATIVE MARKETING FOR LITTLE CAESER'S PIZZA Little Caesars "To person who verbalized the negative nature of this described Little Caesar Commercial; I agree with you. This commercial is absolutely the most thoughtless regarding Father & Son. There is..." Read more Spywhizz - Cheeted Spywhizz "I called to order flexaspy was told to give target info and to send 75 bucks throu Western Union and send as a pick up not into a account but..." Read more Morgan Properties - Vineland Village in Vineland NJ Morgan Properties "We moved in August 8 we moved from Oklahoma for our job. I went on line to look for places to live which I always do since we are in..." Read more