Pittsburgh, Pennsylvania
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

I ordered 30 inch bar stools but received 24 inch ones. I returned them and they issued a new order.

I questioned the new order since it was the exact same model number as the 24 inch ones but they said they are the 30 inch ones. Again they sent 24 inch stools. I got a refund and ordered the 30 inch from someone else. I thought I'd give them another chance and ordered a black upholstered headboard.

On the box it says black and even on the label on the headboard it says black but it is white.

I returned it and ordered off of someone else.

Reason of review: Doesn't label correctly so receive wrong items.

Monetary Loss: $250.

Preferred solution: Full refund.

Wayfair Pros: Quick response from customer service.

  • Incorrect Labeling
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