Lincoln City, Oregon
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Value for money

I checked with their Chat help to find out if I could have something delivered on a Saturday. Not only did they say I could, they also said I could request set up.

Since it was a large piece of furniture, I decided to order. I put in the order, put Saturday delivery in the special delivery instructions as directed but couldn't find where to put set up requested so I put it in special delivery instructions. When my final order was sent it said it would come in two shipments three weeks apart and neither were on a Saturday. I went back to Chat help to find out how to fix it and was told the first person gave me incorrect information and that it wasn't considered a large order so it was going by Fedex and would be dropped off at the door within the window stated on my receipt.

(big bulky day bed with mattress and trundle not a large order?) Anything that has to be put together and arrive in more than one container needing more than one person to lift or move is LARGE!!! When I said I didn't want the order, the Kody ended the session. I had to call to get them to cancel the order. I was told that within the 10 minutes of all this happening that they had already moved it from the warehouse and sent it to shipping.

I would have to wait 24 hours to get confirmation they received the items back at the warehouse THEN they would put in the credit card reversal and I would have to wait another 3-5 days after that to have it reflected on my credit card.

Now, as I don't like to max out my credit cards, I have to wait another week to order what I needed and hope it gets here before my guests arrive. I will NEVER shop with Wayfair again.

Product or Service Mentioned: Wayfair Shipping Service.

Reason of review: They lied!.

Preferred solution: Let the company propose a solution.

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