Virginia Beach, Virginia
Not resolved
4.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
1 comment

WayFair Customer Service and their account website is a complete mess. Would you believe I have to mail my payments to them by Money Order?

I mean, this is the 21st Century! Their site will not accept my bank account number; I use the exact same number for eight other accounts I have open. When I called, they said there was nothing I could do. I suggested having my bank Fax someone the account number for verification: nope.

I offered to read it over the phone to a representative: nope. I was told the website and accounting was run by people who do not accept phone calls. WayFair?

Nope. WayUnfair.

Product or Service Mentioned: Wayfair Website.

Reason of review: Unable to pay bill on website with a valid bank account.

Preferred solution: Let the company propose a solution.

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Anonymous
#1356594

Wayfair is a total rip off do not buy anything from the the quit an 2pilloe sham $200 dollar wasn't it so cheap I could have went to stein Mart for much less the return policy is worster