46 Burbank Ave, Brunswick, ME 04011, USA
Not resolved
3.3
Details
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
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Signed up for their credit card as they offered 12 months no finance. Learned after 11 months of auto-pay w/ paperless billing when I went to pay in full they were charging me 28% interest ($800 on 3K of furniture).

When I called to explain the error, the answer was too bad, your fault.

Apparently, when you sign up under the promotional offer, you do not receive the offer if you do not check a special box when you go to purchase.

The box is a hoop to jump through and not obvious.

Furniture is get what you pay for. Every item except the tableware had some form of defect.

Product or Service Mentioned: Wayfair Credit Card.

Reason of review: Problems with payment.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

Wayfair Pros: Site, Options and pricing.

Wayfair Cons: Customer service policies.

  • Customer service lacking
  • Credit Card Fraud
  • Payment Issue
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