Courtice, Ontario
Not resolved
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
1 comment

I ordered a chair from Wayfair and when I assembled it, the mechanism that allows the office chair to go up and down, was not working. I called them and told them I need a new mechanism.

They sent it and it too was defective. I contacted them after I received the new one to tell them that this one was even worse! It collapsed on me and sent me flying. When I contacted them, they refused to give me a refund me and told me to contact the manufacturer.

I bought this from them and they will not help me out! I am absolutely livid!

I want a refund, not a replacement. They are lucky I didnt send them my medical bill from falling

Reason of review: Damaged or defective.

Monetary Loss: $175.

Preferred solution: Full refund.

Wayfair Cons: Warranty, Customer service, Quality of product, Product broke.

  • Return Policy Ripoff
  • Wayfair complaint
  • Office Star Carolna Task Chair
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Anonymous
#1138817

I would sue them for medical bills