Courtice, Ontario
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

I ordered a chair from Wayfair and when I assembled it, the mechanism that allows the office chair to go up and down, was not working. I called them and told them I need a new mechanism.

They sent it and it too was defective. I contacted them after I received the new one to tell them that this one was even worse! It collapsed on me and sent me flying. When I contacted them, they refused to give me a refund me and told me to contact the manufacturer.

I bought this from them and they will not help me out! I am absolutely livid!

I want a refund, not a replacement. They are lucky I didnt send them my medical bill from falling

Reason of review: Damaged or defective.

Monetary Loss: $175.

Preferred solution: Full refund.

Wayfair Cons: Warranty, Customer service, Quality of product, Product broke.

  • Return Policy Ripoff
  • Wayfair complaint
  • Office Star Carolna Task Chair
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I would sue them for medical bills