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Wayfair Questions and Answers

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Question:
#4670

Return a gift.

A relative bought me a gift and I want to return it to Wayfair and credit their account. How do I do this.

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Answer:
by #1652549

The Wayfair Return Policy clearly mentions that returns can be made within 30 days of delivery, and returned items must be in the original condition and packaging. Some items, though, are not eligible for a return, such as those with a “Non-Returnable” mark. Please check out detailed information on how you can return your order to Wayfair.com and get a refund given in the article "Best Answers to Wayfair Questions from Community Members".

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Question:
by Tamberly R #113887

What do I need to do to return product and get my refund.

Not at all happy with this product. Does not stay lit any length of time. Would like to return them and get my refund

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Question:
by Janice M Kcv #102944

I want to return three items that came in there pkgs.

I tried the day after I placed an order, ( and they hadn’t shipped yet), to cancel the order. Out of the four items they only canceled one.

The other three shipped out days later and all came separately. I even spoke to Wayfair CS a couple times and they said they’d look into it. One of the items still even reads cancellation request is still pending, but it’s already here!!!! I want to return FOR A FULL REFUND all three at one time.

How can I do that?

I also feel since the cancellation request was sent BEFORE anything had shipped I should NOT be charged for any return/restock cost. Is there ANY CHANCE this can be accomplished??!!!

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Question:
Top question
#66234

CAn I get a actual tracking number on my order?I’ve been trying to track my furniture and the tracking number that was provided is not a actual tracking number and would like to know if I could get one. The website is not updated and still shows the same place as the furniture was shipped from in California.

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Answer:
by #1998988

According to the Wayfair help section, you should be able to see an estimated delivery date in My Orders at wayfair.com. On the 'Track Your Package' page, you can get real-time updates about the status of your order.
To get more information about your order, please contact the Wayfair customer care team via the support form at wayfair.com/contact_us/service.

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Question:
#65651

Can I get a coupon?It’s my first ordering with wayfair and would like a coupon code

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Answer:
by #1997389

According to the information stated at wayfair.com, you may get $40 off your first order of $250+ when you open and use your Wayfair Credit Card. You may sign up at wayfair.com/wayfaircard. It is also stated that the company rarely offers coupons. Signing up for emails will guarantee that you will never miss out on their great deals, promotions and discounts.
For further assistance please contact Wayfair Customer Support at 844-909-1014.

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Question:
#65362

Do you except Medicare?For purchase of a Walk in Bathtub.

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Answer:
by #1995782

Unfortunately, Wayfair does not provide any information about if they accept Medicare for the purchase of a Walk in Bathtub on the company website. A list of all payment methods Wayfair accepts is available at wayfair.com/help/answer/4/which-payment-methods-do-you-accept.
To get more information about the Wayfair payment methods, please contact the Wayfair customer care team by phone at 866-263-8325.
Support is provided:
  • Monday - Friday: 8AM to 12AM EST;
  • Saturday: 8AM to 8PM EST;
  • Sun: 9AM to 6PM EST.

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Question:
#64702

If you buy a bed and don’t like it when delivered, how do you return it?

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Answer:
by #1996646

According to the Wayfair return policy, the company accepts returns within 30 days of delivery. To start a return process, follow these steps:
  • go to wayfair.com;
  • click 'My Orders';
  • select 'Return Item';
  • choose your return and refund method;
  • check your inbox for a return confirmation email.

For large items, Wayfair should coordinate for the carrier to pick up the item at your convenience.

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Question:
#61585

How can I changed my assembly.

I order a tv stands and it will be deliver on Wednesday January 20 and I have handy assembly on Saturday January 23rd and I wanted to changed into Wednesday January 20th at 4:30pm

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Answer:
by #1982272

According to the Wayfair FAQ page, you can reschedule assembly or installation services up to 24 hours before your scheduled booking start time for free. Fees apply when bookings are cancelled or rescheduled within 24 hours of the booking start time.
To reschedule your booking:
  • tap the Bookings page in the app;
  • this tab will show you all upcoming and past bookings on your account;
  • select the booking you'd like to reschedule;
  • scroll to the bottom and tap Reschedule booking;
  • select your new date and time.

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Question:
#55128

Where is my backyard furniture?The expected delivery was Oct. 7. Thank you.

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Answer:
by #1943579

According to the Wayfair faq section, you can track the status of your order at wayfair.com/session/secure/account/order_search.php. If you did not receive your item, you can try the following:
  • check that your shipping address is correct under 'Deliver To:' on the My Orders page;
  • check around your home or with neighbors;
  • give it 2 days because sometimes carriers incorrectly scan packages that are still in transit;
  • check your mailbox or anywhere else you receive mail;
  • check for a notice of attempted delivery;
  • contact the carrier.

To contact FedEx, please call 1-80*-463-3339.
To contact UPS, please call 1-86*-742-5877.

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Question:
#54993

I ordered a office chair .when will it come.

They said that the chair is on back order.

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Answer:
by #1943581

According to the Wayfair shipping policy, the delivery may take 1 to 3 weeks depending on the item size and delivery method. As soon as your order is processed, you should receive a confirmation email with the tracking information. You can track the order status on the Wayfair Track My Order page.
To get more information about your order, please contact the Wayfair customer care team:
  • via the company's social networks.

Support is provided:
  • Mon - Fri: 8AM - midnight (ET);
  • Sat: 8AM - 8PM (ET);
  • Sun: 9AM - 6PM (ET).

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