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First, when I tried to return my table (order number 193623****) due to damage on the table leg and table side and due to it not matching a table I had previously order (no mention was made regarding the style change), Amanda S. cancelled my return and wrote the following:

On Sat, Feb 14, 2015 at 10:12 AM, Wayfair Service wrote:

Hi Thelma,

I'm sorry to hear that your second coffee table had a smaller table top than the first table that you ordered. I also see that it was damaged, and so I have deleted the return that was set up for you. We do not expect you to return damaged items, as we would not expect you to go through the hassle of returning the item, and we are not able to resell it.

I would be happy to order a replacement table for you, or process a full refund.

I have also reached out to the warehouse to determine the correct depth of the table top, and I will follow up with you in the next 1-2 business days with more information.

I look forward to receiving your response. Thank you for shopping with Wayfair.com, and have a great day.

Sincerely,

Amanda S.

I thought this was a nice thing to do. However, I did not hear back from her for four days. So I inquired again, and heard back from Shawny E. with the following:

On Fri, Feb 20, 2015 at 7:13 AM, Wayfair Service wrote:

Hi Thelma,

I do apologize that you have not received an update on your order. The warehouse has asked that you send in a picture of the 2 tables showing the thickness of the top. You can attach the pictures to this email. Please let me know if you have any questions or concerns.

Thank you for shopping with Wayfair.com.

Sincerely,

Shawny E.

After emailing the pictures to her, I did not hear back from her. So I emailed again and heard back from Stephanie E. this time with the following:

Hi Thelma,

I am so sorry about the trouble you have had with your order for the Cube Coffee Table. I have taken a look at the photo you have provided and show that the table thickness is 1" thicker than the first table you have received, however this is not a defect that the warehouse is able to fix. You will either need to keep the item as is or set up a return on the item.

Please let me know if you have any other questions or concerns. Thank you for shopping with Wayfair.com!

Sincerely,

Stephanie S.

This email did not make sense to me, as if you can remember, Amanda S. wrote the following in the first e-mail: We do not expect you to return damaged items, as we would not expect you to go through the hassle of returning the item, and we are not able to resell it. I would be happy to order a replacement table for you, or process a full refund. So, I called your help line where I was put on hold for ten minutes. Danielle offered to have Shawny look at the pictures again, but I just wanted my refund. She agreed to process the refund AFTER I SEND THE TABLE BACK! I read the preceding line from Amanda’s email to Danielle and asked her if she expected me add more trouble to the past two weeks of unanswered emails and send the table back. She said “Yes, we expect you send the table back.” She said she wouldn’t charge me the $17.00 dollars shipping. I strongly doubt that will happen.

Reason of review: Damaged or defective.

Location: Jefferson City, Missouri

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I received a table and top was damaged. They sent me new table top and told me to keep old top or donate it.

I did donate it.

I have not had any problems on returns. They do ship free and not unusual to pay for return shipping if not damaged.