Wayfair - Return policy rip-off!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
New ReviewerI bought 2 rugs from Wayfair--total cost was $134 with free shipping. The "jute backing" advertised on the website actually meant "no backing at all"--the rugs just slide all over my hardwood floors.
So, it was return time. Unfortunately, I've been spoiled by Amazon.com... Cost of return shipping with Wayfair was $70.00--over HALF the cost of the products in the first place. Yes--Wayfair is going to zap you for all the shipping costs at their UPS prices.
Online retailers like Wayfair need to realize returns are part of the business when customers are buying products sight unseen. Yes, they'll lose money on some transactions; but, they'll stay in business because consumers will have confidence they're not just "gambling" on a product that may or may not suit their needs because they can return goods for no more than the cost of RETURN SHIPPING (but not the retailer's original shipping costs) if they're unsatisfied. Wayfair's customer service people took a "too bad/so sad" attitude.
DO NOT USE THIS COMPANY. They need to change or go bankrupt.
Monetary Loss: $70.
Location: Phoenix, Arizona
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
You do know that has nothing to do with Wayfair that you got denied. You got denied because of your credit not because of wayfair, it’s just a wayfair card managed by CITI BANK
Yup. Similar problem with customer service almost 10 years later still after You had this issue, I did too.
Clearly they didn’t change.
The customer service people are HORRIBLE. disgusting attitudes and very unhelpful
Very disappointed in this site. I placed a wallpaper order 3 times, each time they subed a different paper than ordered.
Customer service was no help. They told me that was an option for them to do that.
I guess you just send in your money and they decide what they sent. Poor business practice!
Use non slip coverings that go in cabinets. They will quit sliding.
Use them on rugs in homes where I do home health. Where they insist(despite me saying they are a fall risk). I just tac them with thread to bck of rug.
I use thread used for heavy duty. I hope this helps.
I totally agree!!!!! I am needing to return several curtain panels and want to ship them all together in one box but they are wanting to deduct over $10 shipping for each one!!
There is no way to talk to anyone, as I was on hold for over an hour yesterday!! Last time I shop at Wayfair.
My recent experience with wayfair has also been extremely disappointing. I used to be impressed by their great customer service but have noticed the same “too bad” attitude.
Unless something changes soon, they will be losing more and more customers.
They already lost me but obviously one or two customers here and there are insignificant to them. I’m sure the more people find out about their shady business, the more people will shop elsewhere.
I was never refunded for my assembly that I never received!!! Customer service rep said my account would be refunded she lied
Their customer service people don’t care about their customers.
I purchased a memory foam mattress topper. I purchased firm, and it is too hard more than firm.
but can't return it because you can't get it back in the origin box..
it was shrink-wrapped when I got it. thanks
I bought a chandelier found it for less than half price (hundreds of dollars) on Amazon. Cost of shipping back will be too much!
Bought a rug 12X 15 I did not like it, very poor material. return cost $500. Never buy anything at wayfair again.
They misrepresent the quality of their products and post deceitful descriptions on website.
I agree completely. My husband purchased a lampshade for a My husband purchased a shade from you for my birthday.
He took a chance on the lampshade. on the style, colour, shape but it didn't work. I personally don't shop at Wayfair because of your return policy. you might just as well donate the money to a good charity.
As "pissed off " noted the return costs are prohibitive. My husband didn't pay attention to this. He is a neophyte shopper. I will let my shopping friends know about it though.
This is not the way successful companies do business today. Wake up Wayfair...Marie Rokosh
There are also specfication and exceptions and you can read about them "Top Wayfair Questions". You can also contact Wayfair customer support by phone (844) 216-0165 or complete an online form on their website.
The BBB is looking into their deceptive ads, listings, as well,.....they show an item, the higher end item if there is a group or size, show the higher end, have the words sale, then when You put in cart, it's another price, and I have to return an item but it is damaged, I will probably just send Myself, as even though it was damaged, bought something similar, have 2 friends who have had REALLY bad experiences, I dis however like the 1st 2 things I got, I shoulda got Amazon C.C., as prices are much higher than expected.
Yup. Same deal here.
$100 rug - loved it, just didn't work right.
Return cost - $50. Wow.
no i would not
This has made me double think my purchase. I want to buy a rocker but since I can’t sit in it first, I better not buy it. Shop local I guess.
Don’t buy from Wayfair! Learn from our mistakes and save yourself the aggravation!
After reading this horrible return experience, I will NEVER purchase from Wayfair. I will only deal with Amazon.