I bought 2 rugs from Wayfair--total cost was $134 with free shipping. The "jute backing" advertised on the website actually meant "no backing at all"--the rugs just slide all over my hardwood floors.
So, it was return time. Unfortunately, I've been spoiled by Amazon.com... Cost of return shipping with Wayfair was $70.00--over HALF the cost of the products in the first place. Yes--Wayfair is going to zap you for all the shipping costs at their UPS prices.
Online retailers like Wayfair need to realize returns are part of the business when customers are buying products sight unseen. Yes, they'll lose money on some transactions; but, they'll stay in business because consumers will have confidence they're not just "gambling" on a product that may or may not suit their needs because they can return goods for no more than the cost of RETURN SHIPPING (but not the retailer's original shipping costs) if they're unsatisfied. Wayfair's customer service people took a "too bad/so sad" attitude.
DO NOT USE THIS COMPANY. They need to change or go bankrupt.
Review about: Wayfair Website.
Monetary Loss: $70.