Anonymous
map-marker Auburn, Washington

Poor advertising words on ad about “leg lamp” not needed even when it was beeped.

Saw the new advertisement with Kelly Clarkson in which she is bleeped in saying a word we all know, when giving the actor the leg lamp. Very uncalled for

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Resolved
Brooke Hgi

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Verified Reviewer
| map-marker Oviedo, Florida

Resolved: Wayfair and Angi List cheated me

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Wayfair and Angi List cheated me
Wayfair and Angi List cheated me - Image 2
Updated by user Jul 31, 2024

Company fixed the issue and I have been provided with apology.

Original review Jul 24, 2024
Wayfair hired Angi List to assemble an expensive garage wall unit. The pro showed up on a Sunday afternoon, worked only two hours and left, Two more hours were needed to finish the assembly.

Angi sent an email a few days later asking me if I still wanted to have them finish the job. I responded yes, but no one ever showed up. The unassembled parts are laying on the garage floor. I requested a resolution from Angi and Wayfair.

Angi never responded and Wayfair said to box up the unit and reurn it at my expense for a refund. The unit weighs 1000 pounds and shipping cost is about $166.

I am 85 years old and cannot possibly do this myself. I notified the fraud detection department of my credit card company and requested a refund.
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User's recommendation: Stay away from Wayfair and Angi List!!!! They are cheats and scammers!

Michael R Usw

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Defective furniture

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Wayfair - Defective furniture
Wayfair - Defective furniture - Image 2

Recliner chair leather separating from backing. Defective material performance!

Contacted Wayfair and they offered 15% discount of future order.

They offer 15% anytime. Why would I buy products like this! Is this leather?

Never seen leather than peels like Wayfair and Andover Mills product does. In my opinion this is a company that does not sell quality products or care.

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Cons:
  • Low product quality

Preferred solution: Full refund

User's recommendation: Don't buy from Wayfair or Andover Mills

Keighley Ttd
map-marker Troy, New York

I was scammed

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Wayfair - I was scammed

I was on Facebook marketplace I chose a chaise lounge

Immediately after I selected it it came up as a Wayfair couch for 1999 plus $9.99 shipping I really thought it was Wayfair but that was absolutely too good to be true I had to cancel my card It was a company in China It was d i n g s h a and then my bank didn't have any more information but they ended up taking $30.99 out of me I think you should be aware of what's going on in Facebook now I'm really paranoid to look at anything I know I can't afford Wayfair I'm a senior citizen on a fixed income your furniture items cost more than I make in a month Social Security disability.

Please to save other people from getting scammed like me Please check this out keep me informed too please Thank you

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Anonymous
map-marker Baltimore, Maryland

Refund

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Wayfair - Refund
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Im still waiting on my refund when I talk to them everyone is giving me a different story its very aggravating I have been a loyal customer and have brought items for years now Im pissed this is poor customer service.

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User's recommendation: Don’t do it

Michael R Usw

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Verified Reviewer
| map-marker Amery, Wisconsin

Defective leather recliner chair

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Wayfair - Defective leather recliner chair

Purchased leather recliners chair from Wayfair manufactured by Andover Mills a Wayfair owned company.

The chair is defective with leather separating from backing. It's obvious product is defective but Wayfair refuses to fix or replace.

Wayfair in my opinion is horrible. Customer service pays games pushing blame onto Andover Mills.

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User's recommendation: Stay away from Wayfair or Andover Mills

Stacey M Hhp

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| map-marker Berlin, Berlin

Bad quality furniture

Wayfair - Bad quality furniture
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Hello there, it was my first time purchasing from Wayfair and, if I'm being honest, I am very disappointed. I paid $250 for a tallboy dresser, only for it to break within three hours of being built.

It has not been overpacked. The dresser cannot withstand even slight pressure, you need to be so dainty with it due to the poor quality wood. It was also delivered to the wrong address and I had to carry the heavy parcel down from the upstairs apartment to my own. This was very frustrating.

It's upsetting to have to wait for something, pay someone to assemble it and then find out it's a complete waste of money. I expect a full refund, considering what I purchased turned out to be very useless and a waste of money.

I don't see myself using your service anymore, I'm very disappointed. I have photos I can show to confirm that it is indeed broken – it is a useless item, not worth the money I spent.

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Loss:
$246
Cons:
  • Cheap and bad quality furniture

Preferred solution: Full refund

User's recommendation: Would not recommendation

Adaley Lfj
map-marker Enterprise, Alabama

Received damaged product and it can’t call because I work a different shift and the other others

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Wayfair - Received damaged product and it can’t call because I work a different shift and...
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Wayfair - Received damaged product and it can’t call because I work a different... - Image 3

Received damaged product and should be able to call the company at all our times till it gets things started as being a caregiver. A full-time worker is very hard to get anything done.

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User's recommendation: Have staff

Howie G Zvz

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Verified Reviewer
| map-marker New York, New York

Defective furniture

Wayfair - Defective furniture
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Wayfair - Defective furniture - Image 5

We bought wicker furniture, which was actually plastic and due to being out in the sun. It became brittle and has all cracked.

Your furniture should last more than three seasons, although customer service agent was very polite.

She also said they was absolutely nothing. Wayfair would do about the situation so I bought furniture and will be throwing it out and buying new furniture, which we are not happy about

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User's recommendation: Be careful of what you buy from Wayfair because if it falls apart, you are stuck

Brianna L Obj

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Verified Reviewer
| map-marker Sioux Falls, South Dakota

Continued bills for deceased person

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My deceased mother has been continuously receiving nonstop bills and overdue balance notification letters in the mail since her death. She passed away in St.

Mary's Hospital in Maryland on March 13, 2023, just past 6 am; therefore, she has no ability to repay this debt. In light of the situation, I hope that her balance is forgiven, and no further action is taken. If you need proof of this, you are more than welcome to contact St.

Mary's Hospital or request a death certificate from my sister, Deanna McLymond, at 587-748-****. Thank you.

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Loss:
$15
Cons:
  • Your interest rate

Preferred solution: Drop any civil claim you may have against her in court. And to provide me her daughter with some type of compensation for the pain and suffering you have caused.

User's recommendation: Answered your phone, it rang 3 times then disconnected.

Amy D Olr

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Verified Reviewer
| map-marker Peoria, Arizona

Order 427164****

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I ordered an oven/stove for my daughter who lives 2000 miles away. The order included removal of the old unit and installation of the new oven.

I paid all the extra fees. It was supposed to be delivered between 10:30 am-4:30 pm on a Friday, so my daughter had to take the day off. Nobody called or showed up until 7:45 pm. Two intimidating men arrived with a van, only to drop off the stove/oven.

They told my daughter to call the help line. She did, but was asked why she needed a plumber. I was infuriated. I could only be on the phone with her during this horrible fiasco.

Now we're trying to get help on Saturday. After holding for 30 minutes, we've been informed that we need to call back because the system is down.

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User's recommendation: Run as fast as you can - do not use Wayfair or their services

Rich P Xfa

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Verified Reviewer
| map-marker Baltimore, Maryland

Delivery was a disaster

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The box arrived completely ripped and torn. Screws were missing.

Fed Ex was not helpful.

See photos. The box of keys was crushed and/or missing.

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Debra W Yck

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Verified Reviewer
| map-marker Natick, Massachusetts

Defective Merchandise/Horrible Customer Service

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Wayfair - Defective Merchandise/Horrible Customer Service
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I received an order that had damaged and missing parts. I contacted customer service at least 12 calls about the kink in faucet hose, missing shaft for faucet, missing faucet assembly and parts list, non-magnetic stainless unit and issues with getting a simple return label.

I have been stressed out over communication issues with Wayfairs customer service, lack of attention to detail and poor training.

Please make sure the sink unit is picked up on Monday and do not bother to send me another sink. Refund my order by crediting my Mastercard.

I will never do business with Wayfair again. Ridiculous waste of time.

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Loss:
$10
Cons:
  • Poor customer service
  • Poor customer return
  • Poor cancel and refund procedd

Preferred solution: Full refund

User's recommendation: Don’t waste your time

Annette B Xvb

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Verified Reviewer
| map-marker Industry, California

Put umbrella up and one of the seams isn't sewn down completely

Wayfair - Put umbrella up and one of the seams isn't sewn down completely
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Wayfair - Put umbrella up and one of the seams isn't sewn down completely - Image 4
Wayfair - Put umbrella up and one of the seams isn't sewn down completely - Image 5
Wayfair - Put umbrella up and one of the seams isn't sewn down completely - Image 6

Today, 6/4/2024, I decided to open one of the two umbrellas I purchased through Wayfair. As I was putting it up, it looked like one light pocket wasn't completely sewn down.

I continued to open the umbrella, and the light poles went straight through the material. I called customer service to inform them about this. They requested that I take pictures of the umbrella and attach them to this document. I haven't checked the yellow umbrella yet.

I'll check it out tomorrow. Thank you, Annette Booze.

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Loss:
$90
Pros:
  • Theyve been good to me with their dealings with katapult
Cons:
  • Slow delivery process

Preferred solution: Deliver product or service ordered

User's recommendation: Please check your packages as soon as you receive your orders.

Stacey P Pxy

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Verified Buyer

Wrong order

Wayfair - Wrong order
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I ordered a pair of Steady Racks and when I just opened it, I am noticing that there is only one. I ordered these in the fall but had not gotten around to opening the box until yesterday due to not using our bikes over the winter months.

I also received additional items that I had not ordered, as shown in pics. I am hoping that these items can be returned and I can order a pair of MTN bike Steady Racks versus the classic.

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Preferred solution: Full refund

Elena N Rmx

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Verified Reviewer
| map-marker Plainfield, Illinois

Terrible experiece at your store in Wilmette

I just returned from your store in Wilmette. I went upstairs to the Dream department and had a positive customer service experience there.

The gentleman working in the department helped me select the mattress topper I was looking for. I told him I wanted to walk out of the store with my item he checked inventory and told me what was in stock. I made my selection and tried to pay the system wasn't working upstairs in the Dream department. He asked me to re-enter my info on his hand held computer then go downstairs to purchase.

I went downstairs to the register and purchased the item at the register then waited for my name on the screen to pick up my item. After sometime, I was called over and told my item wasn't in stock. I asked them to refund my account but they weren't able to do so for a long time. No one knew how to use the system and multiple people were called over to help.

The atmosphere was jovial with even some giggles among the employees playing handing my receipt back and forth to each other. At this point, I told them I had been waiting for a while and needed to be refunded and to leave the store and I needed people to be serious and not laugh and finish the transaction. The employee named Dominique S. was rude an inappropriate at this time.

He answered that - no one was laughing they were trying. I purchased the item that I was told I could leave with at 12:11 and wasn't refunded until 12:42pm as evidenced by my receipts. To make matters worse, as I being handed my receipt, an employee came out with the item I had purchased, waited for and then canceled.

In short, wasn't given the product I would have liked to purchase, wasted my time and was treated in a discourteous manner all for an item that actually was in stock. I'm still reeling from it all.

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About

Related Companies

Wayfair Canada, Wayfair UK, Allmodern, Birch Lane, Joss And Main

Summary

Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.

Wayfair reviews and complaints

Wayfair is ranked 127 out of 2881 in Furniture and Decor category

Area Served

USA, Canada

Payment Methods

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Wayfair FAQs

Rebecca A. Garland
PissedConsumer Reporter

Wayfair FAQs

Wayfair is owned by Steve Conine and Niraj Shah.

Should you need to reach out to the Wayfair corporate office, you’ll find it at 4 Copley Place, 7th Floor, Boston, Massachusetts 02116, United States. The central location of this Wayfair address plays a crucial role in their steadfast operations seven days a week. In its pursuit to provide the best possible customer service, Wayfair has expanded its horizons to other locations, too. These include an office at 550 S. Depot Drive in Ogden, Utah, 84404, and another at 1313 Research Way, Orem, Utah, 84097. Additionally, if you are in Texas, you can find a Wayfair location at 3101 University Drive East, Bryan, Texas 77802.

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