Wayfair
Wayfair Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wayfair has a 2.7 star rating from 3,140 customer reviews. 49% would likely recommend. Consumers are mostly neutral; rating distribution shows 51% unfavorable and 32% positive.
Key Takeaways for Future Customers
- Read recent Wayfair reviews before ordering to check delivery and setup experiences.
- Expect medium price levels and a wide diversity of products on the website.
- Have return and refund expectations confirmed in writing.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and long hold times.
- Delivery problems, late or wrong addresses and missed setup.
- Billing errors, double charges and refund delays.
- Missing parts, damaged items, and difficulty obtaining manufacturer info.
Positive Feedback
Many reviewers note fast delivery when it works, helpful individual agents, and good product variety. Some purchases are good value for the price.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wayfair has a 2.7 star rating from 3,140 customer reviews. 49% would likely recommend. Consumers are mostly neutral; rating distribution shows 51% unfavorable and 32% positive.
Key Takeaways for Future Customers
- Read recent Wayfair reviews before ordering to check delivery and setup experiences.
- Expect medium price levels and a wide diversity of products on the website.
- Have return and refund expectations confirmed in writing.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and long hold times.
- Delivery problems, late or wrong addresses and missed setup.
- Billing errors, double charges and refund delays.
- Missing parts, damaged items, and difficulty obtaining manufacturer info.
Positive Feedback
Many reviewers note fast delivery when it works, helpful individual agents, and good product variety. Some purchases are good value for the price.
Media from reviews
Angier, North Carolina
Trying to order one item and there are three items in cart that I do not want!
I was ordering one item and three were in my cart! I only wanted the one item and the sales representative was nice and helped me to get it ordered I would order again!
User's recommendation: Call them for help before you give up!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken part
As soon as I opened the box, the first two wood planks I took out were broken. I didnt even bother taking any more out. I need the bed in less than two days due to a surgery and now it wont be here on time.
User's recommendation: Buy you item at least 2 weeks prior to needing it , in case your item needs to be returned
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAttempted to cancel before shipped and was refused by supervisor
Ordered 2 chairs less than 15 hrs ago. Called and spoke to supervisor [PERSON_NAME] about canceling the order that only a label was created for.
Plus, the price of the chairs dropped by $30 in the 15 hrs. Refused to cancel the order.
Offered a free return label for one chair EVEN THOUGH IT HADN'T SHIPPED YET. Offered a $15 credit only.
- Everything customer service
User's recommendation: Dont buy from them period
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Resolved: To bring awareness
- A website pretends to be Wayfair.com.
- Beware of Dave Lawson; he is not who he says.
- Wayfair real phone begins with (1-844); don't give out information.
I just wanted to bring awareness to those misleading crooks. Beware of scammers because they are getting craftier by the moment.
Im writing this because I would like to inform people about a website that is pretending to be Wayfair.com. However, the website that I clicked on is not .The Wayfair.ie.com is not .
So I want you beware of a scam who calls himself ***. This person is not who he say he is. The phone number begins with ( 838) . Please dont get scammed by these people.
I hope this truly helps. *** real phone begins with (1-844) Dont give them any information about you.
User's recommendation: Beware of *** pretending to be who they are Not.
San Francisco, California
Where is the technician's to set up my furniture
I paid for my furniture to be delivered and set up. They dropped it off outside. No set up person never came
I want my money back don't order from this company
- Con
- Stich and bait
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Tazewell, Virginia
Everything I get from *** is...
- Wayfair items arrive damaged, including a $440 desk and a dining table.
- Please improve packaging to prevent damage and arrange FedEx pickup.
Everything I get from *** is damaged in ***. I already have a dining table I opted to keep that was damaged in transport.
Now I have a $440 desk from Wayfair that is damaged! Dang!
Can't y'all package this stuff better so that these overworked carries don't throw our stuff round during delivery?!?!?!?
Please send FedEx to get this, I will not pay for a label from them since they are the ones damaging your products.
User's recommendation: go buy it yourself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Myrtle Beach, South Carolina
Delivery update
- Ordered a large bed frame; six tracking numbers/dates, no delivery.
- Wayfair suggested canceling and reordering; no bed yet.
Ordered a large bed frame, and after six different tracking numbers and delivery dates that came and went, still no bed. *** suggested canceling the order and reordering.
We did this and lost again!
Many irrelevant and incorrect delivery dates. No delivery today, 3/24; ordered for the second time on 3/2.
- Reps are pleasant but need better system
- Need delivery system overhaul
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order oversized packages
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fowlerville, Michigan
Hello. I’m trying to contact [PERSON_NAME]...
- Wayfair purchase used a compromised card for $120.
- Issuer blocked the payment; awaiting a new card; Wayfair card info not visible.
Hello. I'm trying to contact [PERSON_NAME] corporate office.
I purchased an item yesterday on Wayfair.com using my credit card. I received late last night from my credit card company that my credit card had been compromised; someone used it with an Asian foreign name for $120.00. My credit card company stopped the payment, but now I have to wait for a new card. I did all the right things to log in and log out of Wayfair.
I'm quite certain this happened on Wayfair, since it's the only business I have used my credit card with recently online. And I just tried to find my credit card information on Wayfair under my account, and it is not there. I wanted to delete the information, and then I logged out. I am very disappointed because I use and have used Wayfair many different times to purchase items.
This is the first time that this has happened, but it will also be the last. A few years back this happened to me on Amazon; I had to cancel and get a new card and have proudly never bought on Amazon again. I do not appreciate being hassled with, I can always take my business elsewhere, which is what I will be doing now with Wayfair.
I am just letting you know your security has been compromised.
[PERSON_NAME]
- Items are a good value
- Credit card was compromised
User's recommendation: Do not leave credit card info with Wayfair
Saint Petersburg, Florida
Want to buy a new lawnmower
- The call dropped.
- The ad wasn't an official Wayfair ad.
- The lawnmower doesn't exist and Wayfair doesn't carry that brand; it was a scam.
The call dropped but the advertisement that I saw was not an official Wayfair advertisement the lawnmower that it advertises does not exist and they do not carry that brand. It was a scam by someone other than *** and they informed me to be careful.
User's recommendation: Go to the Wayfair app and contact Wayfair directly by using the prompts
Albany, New York
Defective parts
Parts 10 and 17 are not connecting. The holes in part 17 are mismatched and can't connect to part 10. I tried resolving the issue, but it is still not resolved.
- Problem putting vanity together
Preferred solution: Get the correct part for the vanity
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sellersburg, Indiana
Unsatisfied with Customer Service Mgr last week.
- The initial CS agent was professional.
- The Brookhaven end table arrived without hardware.
- The manager denied my offer to pay for hardware to order it.
I'm very unhappy with the response and lack of help I received from the manager of Customer Service last week. The initial contact with customer service gentleman was very professional and tried to get me some help for a solution to my problem.
Problem: we moved into a new house, and I ordered a Brookhaven end table. I did not unpack the table due to work being done. The table was purchased exactly 1 year and 3 days from the date of my contact. The hardware was not included with my table.
I went first to my hardware store for help but they do not have the items needed. I attempted to contact manufacturer but unable to get an answer via phone. As stated, the gentleman who answered my call for help was very professional and tried very hard to resolve my issue. I offered to pay for hardware if they could order it from the manufacturer.
The manager of the customer service denied my request.
The gentleman that tried to help me was very professional and went to the manager three times. I then asked for a phone number to contact the company but have not received any information requested.
[PERSON_NAME]
User's recommendation: Customer service management not helpful. Check furniture and parts upon receipt.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged product
The cat house that I received today has broken legs. It can't be repaired because you would have to tape them.
User's recommendation: It’s a nice house and may be the only one damaged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Broxbourne, Hertfordshire
Enquiry about a parcel
- The delivery date was delayed over a week.
- The first delivery was blocked by a late entry bell.
- The second delivery went to a far post office.
I was treated politely but found it frustrating that I had to await quite a while for another delivery date (more than a week ) I had already had two deliveries but on the first deliivery . i didnt get to the entry bell quick enough...as I am disabled The second time I didnt have a notice in the letterbox just an email saying it had gone to the post office miles away (Which I cant get too) So i called and the customer care said theyd sort it out for June delivery...
What if it had been a birthday present??? It would have been very late...
Its strange because Ive ordered furniture from you with no such issue Think you need to make it clear that you only deliver on certain days of the month..and as for it it going to the post office that wont work for me...so maybe i cant order from you again...
- Very nice items
- Post to the post office if you arent home
User's recommendation: good items watch out for a delivery to the post office if you arent in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is the third time Ive written...
- Emails were not acknowledged.
- As a longtime customer, I spent nearly $1,000 before the holiday and later saw a $300 drop, which feels dishonest.
This is the third time I've written without even an acknowledgment that the emails were received. As a long-time customer of [PERSON_NAME], I'm very disappointed with my recent purchases of almost $1,000.
I haven't even put the pieces together yet because I don't need them until the end of the month and only purchased just before Memorial Day because the ad stated lowest holiday price. How deceiving! A few days to a week later, the same furniture was almost $300 cheaper!
Very dishonest of a company we've grown to trust. I suppose those days are gone.
- Quality merchandise
- Sales not entirely truthful
Preferred solution: Price reduction
User's recommendation: Products are well made, I'll gie them that BUT their ads aren't truthful regarding sales
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService
- Delivery dates for Wayfair orders have not been met.
- Billing for two egg chairs has been a mess.
- A storage box due today May 8 has not shipped.
The is the second Wayfair order that the promise delivery date was not met and billing for the two egg chairs was a complete mess.
Now the storage box I ordered with a delivery date of TODAY May 8th again is not being met as the item has not even been shipped yet. Now once again Im not getting the item delivered as promised and have to make new arrangements for assembly.
The only solution from Wayfair is to order an investigation into my order since customer service,( according to your representative) is unable to contact the warehouse to obtain a new delivery date.
If I wasnt afraid of another billing nightmare I would ask for a refund!
Ive only started ordering from Wayfair recently and doubtful I will in the future. I know that this response will go nowhere since money is more important than customer service.
[EMAIL_ADDRESS]
- Great products
- Sturdy well made
- Orders not delivered as promised
- Poor customer service and problem resolution
User's recommendation: Representatives have answers to customers concerns and not pass the buck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sellersburg, Indiana
Did not receive hardware for side table I purchased.
- CS rep was professional; the manager was not helpful.
- Hardware missing; order over a year old, request denied; no manufacturer contact.
I called and spoke to a Customer Service representative. He was very professional and did his best to help me.
Unfortunately, his boss (Mgr) was not helpful at all. I've not heard back regarding my request for information to the manufacturer so that I can personally resolve the problem.
Problem: Order table one year and 3 days ago at time of call. We moved into a new home and were having work done where the table was to go. I didn't unbox it other than to look at the top and bottom shelf of table.
They were good. Recently the work was finished and I went to pull the table and parts out. All the hardware to the table is missing. Contacted as above, but because I was 3 days past purchase date, my request was turned down.
Lastly, I offered to pay for the missing hardware but no response, then asked for contact information of manufacturer but no response. Personally, I am extremely mad and question [PERSON_NAME]'s "customer service" for any future buys.
It certainly won't be for an expensive item. [PERSON_NAME]
User's recommendation: Do not buy furniture from [GEOGRAPHIC_DATA] until you are ready to open and install.
About
, , , ,
Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.
Wayfair is ranked 160 out of 4769 in Furniture and Decor category
USA, Canada
Wayfair FAQs
Wayfair is a well-known online platform worth considering for customers seeking furniture, home goods, and decor at competitive prices. Founded in 2002, Wayfair is known to be a reliable retailer that operates globally. To ensure customer satisfaction the company has developed an effective customer support system. While Wayfair is reported by users as a trustworthy company, it’s always a good idea to read product reviews and check return policies on the website to avoid untrustworthy sellers or issues with items that don’t match the description.
Wayfair is owned by Steve Conine and Niraj Shah.
Should you need to reach out to the Wayfair corporate office, you’ll find it at 4 Copley Place, 7th Floor, Boston, Massachusetts 02116, United States. The central location of this Wayfair address plays a crucial role in their steadfast operations seven days a week. In its pursuit to provide the best possible customer service, Wayfair has expanded its horizons to other locations, too. These include an office at 550 S. Depot Drive in Ogden, Utah, 84404, and another at 1313 Research Way, Orem, Utah, 84097. Additionally, if you are in Texas, you can find a Wayfair location at 3101 University Drive East, Bryan, Texas 77802.
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Yes, I'm having an issue with Customer Service Manager for an item I ordered. Did not receive hardware to put piece together.
The manager of Customer Service was absolutely terrible and could care less.
I will not purchase furniture in the future from them. Nor will I recommend them, especially for higher priced furniture.