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First off let me be clear that I am not complaining. I only have a question about a review that I recently gave to Wayfair concerning a bed. I did a review on a recent triple bunk bed that I purchased from Wayfair and it indicated that I would get a $10 credit by doing...
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#1359094
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Orderered a rug,paid in full,didn't fit in to my lounge so arranged for it to be picked up,they charged me over £50 for the collection,when the guy came to collect I said I was appalled at the cost the gentleman told me they only charge Wayfair £16 to collect it from...
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#1356460
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I was contacted by Wayfair stating that I am going to be sent to collections for an outstanding $1000 balance from an order that was placed over 8 months ago. I had no idea what they were talking about. I called them and explained that I had my credit card information...
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1.0
I didn't like
  • Bad service
  • Refusing to acknowledge my banks resolution of confirming fraud
  • Accusing me of lying about receiving items that i did not order
#1355878
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Wayfair - Make a payment

Sunny did a great job. She lived up to her name.
5.0
Details
Customer service
Price Affordability
Reliability
Staff
Value for money
Warranty
#1353653
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I purchased a Firm memory mattress from this place about 15 months ago and WAS MY BIGGEST MISTAKE. The mattress feels if I am sleeping in duffel bag ,saggy and the most uncomfortable thing to sleep on.I am get up from that bed with horrible back pain.All merchandise...
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1.0
#1352095
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Wayfair - Damaged part replacement prompt and easy
Wayfair - Damaged part replacement prompt and easy
Wayfair - Damaged part replacement prompt and easy
Wayfair - Damaged part replacement prompt and easy
The fireplace mantel was delivered promptly. We opend the carton (there was no indication of damage inside). All pieces are beautiful, good quality. I called customer service and had great response from rep. Regarding order of Dawn Electric Fireplace Mantel by Alcott...
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#1351984
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Signed up for their credit card as they offered 12 months no finance. Learned after 11 months of auto-pay w/ paperless billing when I went to pay in full they were charging me 28% interest ($800 on 3K of furniture). When I called to explain the error, the answer was...
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3.3
I liked
  • Options and pricing
  • Site
I didn't like
  • Customer service policies
#1351543
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Wayfair - Honestly? Their Customer Service is top notch.

Ordered something that came damaged, they told me to donate it to charity and sent another one that day. Had a rug stolen at my door. They replaced it for free, no questions asked. Had a heavy couch. They sent a crew to pick it up and hace it returned. All this within 2 months. Totally stellar experience.
4.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#1348746
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Wayfair - Return

I need to chang address on delivery!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty
Website
#1347488
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Contact Wayfair

Mailing Address:
Wayfair LLC
4 Copley Place 7th Floor
Boston, Massachusetts 02116
United States
Phone:
(877) 929-3247
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Wayfair - Bait and switch

Wayfair offered a credit card with 12 month free interest once you used the card they changed you interest
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1345729
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