Wayfair Reviews and Complaints
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5
ISSUES RESOLVED
1K
TOTAL REVIEWS
$100K
CLAIMED LOSSES
$491
AVG LOSS
370K
PAGE VIEWS
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Cons
- Customer service
- Delivery
- False and misleading advertising
Pros
- Completely careless customer service agent
- Product
- Customer service
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
I bought 2 rugs from Wayfair--total cost was $134 with free shipping. The "jute backing" advertised on the website actually meant "no backing at all"--the rugs just slide all over my hardwood floors. So, it was return time. Unfortunately, I've been spoiled by...
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Review
Product
Loss
$70
Tags
Wayfair - Pumkin plaque
I returned a pumkin plaque. About a month or more ago. I sent receipt of when I sent the item back it was so much smaller than I thought it was 39.00 .was what I paid plus shipping. I have not recieved credit for it. Please cgeck on this for me please. Diane B. Thornton 2852 Wynfield Crossing lane Winston--Salem NC Thank you!
Review
Pros
- Wayfair is a good company
- Great products sometimes misleading in sizes
Cons
- Taking too ling to credit a returned item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3900
Preferred solution
Full refund
Wayfair in Metairie, Louisiana - Ordering
Vanessa in customer service was very professional and helpful. I was not and am not a pissed off customer , but I am a satisfied customer.
Review
Wayfair - Inaccurate website description and customer service
The Hotel Group California King sheet set indicated that 4 pillow cases were included. The set arrived today with only 2. Amy, my customer service representative, took my call. I found her to be professional, courteous, efficient, knowledgeable and extremely helpful. She acknowledged the discrepancy and made good on it. With this kind of outstanding customer service, I am a very satisfied Wayfair customer.
Review
Service
Reason of review
Good customer service
Wayfair - Regarding purchase
She was very helpful and polite. Thank you
Review
Reason of review
Order processing issue
Preferred solution
Full refund
Wayfair in Phoenix, Arizona - Recent order
The associate canceled the order as the item won’t be delivered until December and I do t want to wait that long. He said perhaps I may have to wait until tomorrow to see if they proceeded with the cancellation. If not I will have to wait until the item arrives so that i Can return it.
Review
I opted for the pay no interest for 18 months. Well I didnt click into the offer where it spelled out that its actually deferred interest which i cant believe is even legal anymore. I was almost paid off by the 18th month and figured I would only get charged interest...
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Review
Reason of review
Poor customer service
Preferred solution
All the interest charges reversed
Tags
Wayfair in Calgary, Alberta - Problems with order
hello what happened is that Sarah the customer service. Sarah was very professional and she tried to resolve my issue between paybright and Wayfair and wasn't able to but we'll be calling me first thing in the morning.
Wayfair - Targeted customer
Update by user Oct 14
Without consumers these reps would not have jobs.
Original review posted by user Oct 13
I have been victimized by this Customer Service team. Every time I try to make a purchase, I am told the reps cant take my order, i need to talk to a special team. So The last time someone named Thomas , "a female" called she was VERY UNPROFESSIONAL. I need to place my order & not be subjected to this type of humiliation by these reps. After all without Consumers that would not have jobs .Review
Pros
- Wayfair is a good company
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Wayfair - Charges incorrect
I placed an order and had to cancel based on the delivery time being to far out. I called on three different occasions and each time received wonderful service from the reps. Short wait times and very friendly each time.
Review
Service
Reason of review
Good customer service
Wayfair - Stay in your own lane!
I think it is a sad state of affairs when you resort to advertising on sites like "Next Door." These are sites for hard-working people on limited budgets to get used items at a very reasonable price. YOU SHOULD BE ASHAMED OF YOURSELVES!!
Review
Pros
- Ca shop on-line
Cons
- Bad return policy
Reason of review
Your advertising
Preferred solution
Get off these sites, they are not for you!!
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I bought a chandelier found it for less than half price (hundreds of dollars) on Amazon. Cost of shipping back will be too much!