Wayfair Reviews
390K
CLAIMED LOSSES
3.5K
TOTAL REVIEWS
710K
PAGE VIEWS
26
ISSUES RESOLVED
Wayfair Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAbout my order
Explore video interviews
I cancelled an order and it was acknowledged by one of your service team ( Ms. Jina R.) through replying in my e mail. Still, that order was delivered to me. Please make sure you credit me back on that cancelled order. Thank you
1 comment
Featured
ID
Pros
- Looks like they have good stuff
Cons
- Poor taking instructions
Loss
$134
Preferred solution
Full refund
New Reviewer
I bought 2 rugs from Wayfair--total cost was $134 with free shipping. The "jute backing" advertised on the website actually meant "no backing at all"--the rugs just slide all over my hardwood floors. So, it was return time. Unfortunately, I've been spoiled by...
View full review
75 comments
PissedConsumer1920163
#1920163
Use non slip coverings that go in cabinets. They will quit sliding.
Use them on rugs in homes where I do home health. Where they insist(despite me saying they are a fall risk). I just tac them with thread to bck of rug.
I use thread used for heavy duty. I hope this helps.
View more comments
ID
Location
Phoenix, Arizona
Product
Wayfair Website
Loss
$70
Still waiting
Still waiting for the file cabinet to be delivered Dont have anything else to say Theres nothing else to talk about Still waiting for the file cabinet to be delivered
ID
Location
Huntersville, North Carolina
We haven’t received our package
Package was supposed to come October 1 but still hasnt arrived it was order on September 9 we have waited for almost 3 extra weeks pleas tell us when it will get here
ID
Location
Calgary, Alberta
It was taking forever to receive my order
When I notified them of my concern for not receiving my order, I got my order rather quickly. The individuals I spoke with were helpful, my only other concern I had was at one point they were unable to say where the order was. So I was concerned at that time if I would obtain the order. It did all work out
User's recommendation: I would use this company again.
ID
Location
La Grande, Oregon
Purchased amount
I called Wayfairs Customer service to ask if theirer close outs ever go down in price. Because, I thought $158.99 was a lot for a close out price and she, said, No. The day before, I received it, it went down to $149.99 then today after, I received it, it went down to, $129.99! So I called and they couldnt do anything for me other than give me a coupon of 10% for future purchases, which expires after 30 days! Now Id like to send it back! But Im sure since its a close out, theyll say no. I am PISSED!
ID
Location
Kirkland, Washington
New Reviewer
I have been trying all evening to contact you all the numbers you provide are not answering no one has helped with this problem.
I had my delivery tonight from you I ordered a rug you sent a bed?the massive box had my name and details of my order on it so I opened it but I did say to the delivery man it should come in a roll not a massive box but he didnt understand when I got it inside I opened it to find another box ?so I would appreciate it if you deliver my rug and take your bed back as it in my hallway taking up lot of room making it difficult to get in and out of the front door.thanks miss Maxine Bernard.
ID
Location
Ballymena, Northern Ireland
Return
I am not pissed off.. I like the service that was provided. The problem I have is that the warranty purchased expires after an item has been replaced. What happens if the replacement item is defective??? I think your warranty service should be restructured.
User's recommendation: Warranty only covers one-time replacement...beware when buying furniture items.
ID
Location
Washington, District Of Columbia
New Reviewer
Stop sending me e mail please.
It ok now, spoke to someone who said they would stop it. ??? Time will tell. 
???????????????????????????????????????????????!!!!!!?!!!??????????????????!!!!???!?!!???!?!!. Bbvbbbn
???????????????????????????????????????????????!!!!!!?!!!??????????????????!!!!???!?!!???!?!!. Bbvbbbn ID
Location
Guelph, Ontario
New Reviewer
Inferior product, pictures that are not like the oroduct
Ive ordered garden statuary, flimsy, light doesnt work. Ordered metal headboard that did not look at all like the pictures! The return policy is horrible! Expensive! Will never order from them again!
ID
Loss
$150
Preferred solution
Full refund
Companies Similar to Wayfair
Overstock
285 Reviews
“I have an order of Laptop on December 31, 2020. The order number is #32440****, the item is HP Z-Book15,...“
Houzz
809 Reviews
“I have submitted a review on the builders/contractors listed by name Acacia Improvements LLC Owned and...“
IKEA
1124 Reviews
“I ordered two armchairs online. I received an initial message to confirm the order, and after that...“
Ashley Furniture
3371 Reviews
“Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling...“
New Reviewer
One Time Card through Klarna
Trying to find out what my money went towards. I attempted to purchase a table booth for kitchen and my down payment was $351.96, however it doesnt show that the table was purchased but my money is gone from my account.
ID
Loss
$352
Preferred solution
Deliver product or service ordered
New Reviewer
Damaged item
After removing the cardboard protected corners on one of the mirrors, we found a dent in the metal mirror frame. It is visible at a distance.
ID
Loss
$200
Preferred solution
Deliver product or service ordered
Did not get delivery
Placed order for 30x40 mirror. When confirmed on line, was told delivery would be on 10/18. Waited most of the day with no calls or delivery. Decided to call your customer service to check on arrival time. Was told not coming until 10/20. So unacceptable!! As of now, no one is scheduled to be on the delivery site on the 20th. Not allowed to leave deliveries at the door. Trying to get someone for Wednesday. If not, it will be returned to you for a full refund, including delivery charge, and it will be the last time I purchase at Wayfair! I hope it doesnt come to that because I really liked the mirror
ID
Location
Orlando, Florida
New Reviewer
Assistenza su un pacco ordinato
Il 22 settembre ho ordinato un mobile sul vostro sito e vorrei avere notizie del mio pacco dal momento che ho solo ricevuto l'e-mail il pagamento con nessuna informazione riguardo alla spedizione
ID
Loss
$45
Preferred solution
Deliver product or service ordered
New Reviewer
Cancel a unshipped item
I email Wayfair to cancel a order that has not shipped or ready to ship and they sent a email saying "Your item has either been shipped, are being prepared to ship or being custom made". "This means we're unable to process your cancellation request". ":If you decide you still don't want to keep your item, you can return the item". What kind of business is this to steal your money when the item has not been shipped yet or unknown when it will ship? I am done with Wayfair.
User's recommendation: Don't trust this company!!!!
ID
Cons
- Pricing is too high cannot cancel an order when not shipped yet
Loss
$108
Preferred solution
Full refund
I don’t know why I am getting this review option?
I had the most pleasant experience with Marcuse in customer service, she was very helpful and thorough answering all my questions. She also volunteered her knowledgeable expertise on how delivery works with Wayfair. I am so appreciative to have had excellent customer service as it is a rarity these days. Thank You
ID
Location
Las Vegas, Nevada
Mechanical problem with remote chair
Wayfair not taking any responsibility Snotty phone rep Waiting for help I have a warranty and the insurance says its wayfair and wayfair says its Allstate Furniture
ID
Location
Brooklyn, New York
Brands Related to Wayfair
Wayfair Canada
197 Reviews
“Have not been able to get through to them in any format. Phone,email etc re only one of two items...“
Allmodern
115 Reviews
“I bought a two piece faux leather apartment sized couch for $1000.00 and it was delivered with a...“
Joss And Main
64 Reviews
“I ordered the pots and pans (pictures below) the first time I used one of the pots the lid shattered...“
Wayfair UK
36 Reviews
“Ordered a coffee table last week in September. A delivery date of the 8th of October was given then...“
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Good luck! same happened to me.