Wayfair

Wayfair hired Angi List to assemble an expensive garage wall unit. The pro showed up on a Sunday afternoon, worked only two hours and left, Two more hours were needed to finish the assembly.

Angi sent an email a few days later asking me if I still wanted to have them finish the job. I responded yes, but no one ever showed up. The unassembled parts are laying on the garage floor. I requested a resolution from Angi and Wayfair.

Angi never responded and Wayfair said to box up the unit and reurn it at my expense for a refund. The unit weighs 1000 pounds and shipping cost is about $166.

I am 85 years old and cannot possibly do this myself. I notified the fraud detection department of my credit card company and requested a refund.

Wayfair, Inc. violated NY state and federal laws when it knowingly sold a product with a dead fetus attached.

On the box was a sticker stating that the product was inspected by a Wayfair team leader, prior to shipping to the customer. Therefore, they knowingly sold a product that could have caused harm and disease. I attempted several times to return the product for a full refund through the Wayfair online account, to no avail. I sent several emails with no response, and had to make numerous phone calls.

I was offered a replacement, but I declined. On Wayfair.com, there are boastful product descriptions. However, the craftsmanship is poor and the customer service is incompetent and uncouth. I was told by the team lead that I would receive a full refund processed in 1 to 3 business days.

However, I had not heard from Wayfair or received an email confirmation. Therefore, I had the task of calling them. Wayfair representatives were deceitful, suggesting an offer of $141 of the $707 to keep the bathtub. Keep in mind, I was within the 30-day return window and reported to the agent numerous attempts to return the item for a full refund.

However, Wayfair's resolution was that I keep the bathtub, dishonoring the agreement resolved on January 16, with the Senior Service Team, for a full refund. This is an unscrupulous and deplorable business practice, especially considering the circumstances.

Order 3 different large orders of wood flooring. We are slowly putting it in 4 bedrooms between work and duties of a 200 acre ranch.

In the middle of the pallet we found a box of Brazilian cherry, we ordered Kempas, I called customer service and the first rep said its no longer under warranty to which we said it wasnt a warranty issue??? I asked another rep to send us a shipping label we would send the cherry back and to please send us a box of kempas. She said she would send me 2 emails, escalate this, and I would get an answer. I have not received anything.

I have pictures of my concerns, chat with customer service, and all my advertisement emails from Wayfair on the date I was to get resolution emails, I have nothing regarding this issue.

I want a Risk Manager to call me before I take to social media to expose how ignorant it is that I cannot get something so simple resolved. Also need to know where to send the box of Brazilian Cherry that we didnt order.

1st I may or may not have lost the directions, but it shouldn't take 2-3 business days to get a PDF file with product directions. That's a crazy easy fix.

Secondly, when I tried to pay them, I wasted hours of my time trying to log in and pay. The error said I was locked out. Try later. Mmmm do you really not want payment for your products?

Now they charged me a late fee for not paying on time. Well, NP Wayfair, my trainer told me he was looking at a whole living room set, and I told him what happened... Lost sale, and I will never use them.

All because you never double-checked to make sure or had an easy way/human to call and take payment. Crazy.

After getting a customer service number to talk with a human everything began to get resolved. Wayfair did way more than I had expected in that they sent me a replacement item at no additional cost to me.

They did not want me to return the item in transit when I received it. In fact the original item arrived, we assembled it and found that the last part to assemble was broken -- it was a small wheel which allowed the bottom portion of the sofa to slide out thus creating the bed. I called the same customer service number on Monday and they told me I was not expected to return the original item and that I could take the part needed to fix the issue from the replacement sofa and do whatever I wished with the unassembled replacement sofa. I subsequently talked with a friend whose church raises funds for its missions work by selling furniture at affordable prices for those in the community.

She is aware of the wheel issue and is confident someone in the church can take care of that so that someone in need gets something new, good, and all because pissed consumer gave me a phone number where two humans could work out a problem that was beyond the scope of Ai!

As you can see, I DO NOT like Ai if it is the only way to do business. So, Wayfair is high on my list knowing that the humans there had enough intelligence to retain real people to help with real peoples' problems.

I placed an order on March 15th. When I received it, it was completely the wrong item.

I ordered stools and received a garden fence. That's a ridiculous mistake. So I sent it back, and after calling five times, I finally got someone to figure this out and send me a replacement. Well, after six weeks—almost two months—I didn't receive anything, and when I called, I was informed they had a back order!

Ridiculous again. So I requested a cancellation, and after four days, I haven't received any email or information. I want my money back ASAP, not waiting any longer.

I shouldn't use Wayfair anymore as I have had always, or most of the time, bad experiences. Not happy about this.

In this latest instance, I ordered a pantry on 11/29/24. It arrived on 12/6 missing all the hardware to put it together.

In addition, I ordered a separate cabinet that never arrived.

When I called Wayfair, they insisted that the hardware was in the other package (that never arrived).

They refused to ship replacement hardware or resend the cabinet that never arrived.

They have kept telling me to be patient and that I needed to wait three days beyond the expected receive date. That would have been December 9. When I pointed out that it was well past that date, they told me I'd have to wait until December 15.

I have guests coming to visit and needed this storage. Instead, I have a pile of useless wood and a cabinet that never arrived.