Wayfair Reviews and Complaints
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4
ISSUES RESOLVED
942
TOTAL REVIEWS
$92.5K
CLAIMED LOSSES
$482
AVG LOSS
360K
PAGE VIEWS
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Cons
- Customer service
- Delivery
- False and misleading advertising
Pros
- Customer service
- Product
- Website
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
63 comments
I bought 2 rugs from Wayfair--total cost was $134 with free shipping. The "jute backing" advertised on the website actually meant "no backing at all"--the rugs just slide all over my hardwood floors. So, it was return time. Unfortunately, I've been spoiled by...
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Author
jgill
Location
Phoenix, Arizona
Product
Loss
$70
Tags
0 comments
Wayfair - Wrong item
I ordered a white metal bench and when it was received it was pewter. You guys are sending a new one out and we should have it by Monday the 29th of July.
Author
WordyLabradorRetriever978
Product
Reason of review
Received the wrong color bench.
Loss
$89
Preferred solution
Deliver product or service ordered
0 comments
Wayfair - Delivery nonsense
I ordered from Wayfair 11 days ago. I had an email saying when it would be delivered. Since then I've had around 7/8 emails that alternate between "it's delayed and we can't give you a delivery date" and " it's on its way, here's a new delivery date". Every new delivery date is further away and every new date is followed by an email a day or two later saying it's delayed and no delivery date can be given. Will it ever arrive? Who knows??!?
Author
PessimisticSawfish760
Product
Pros
- Nice design
Cons
- It will never arrive
Reason of review
Order processing issue
Loss
$80
Preferred solution
Deliver product or service ordered
0 comments
Wayfair - Excellent customer service
New rug start to unravel
Author
PissedConsumer1596840
0 comments
Wayfair - Told wrong info over the phone very annoyed
I called to cancel order because it was wrong size Dakota assured me it would be cancelled ASAP since it wasn’t even processed yet both are being sent... this is absolutely ridiculous now I need to wait for label Wait for credit & have to make phone call and bring to postal service
Author
AttractiveCrocodile743
Service
Reason of review
Order processing issue
0 comments
Wayfair - Representative was helpful
He looked into the matter and saw there was only one order and verified I had received 2 emails. It should be fine now.
Author
KeenSawfish
Service
Reason of review
Good customer service
0 comments
Wayfair - Stupid ads for
I purchased a (very nice) TV stand. Ever since I've gotten a zillion ads telling me that Wayfair has the perfect TV stand for me. How stupid can a company get? They should be bombarding me with TV stand cleaner ads or something.
Author
PissedConsumer1596043
0 comments
Wayfair - Product broken
The drawers will not open
Author
AdhesiveSwallowtail140
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund
0 comments
Wayfair - Need help ordering
Richard was extremely helpful in ordering
Author
WickedKiwi689
Product
Reason of review
Good customer service
0 comments
Wayfair - Excellent customer service! Issue resolved
I do not recall a purchase of $72 dated 6/24/19. Could you please check on that for me and let me know what it was? Thank toi
Author
ChivalrousLiger
Reason of review
Good customer service
0 comments
Wayfair - PERSISTANT UNWANTED ADVERTISING
EVERY WEEK CONSTANT INFRINGEMENT OF MY TIME
Author
PissedConsumer1591334
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I agree completely. My husband purchased a lampshade for a My husband purchased a shade from you for my birthday. He took a chance on the lampshade. on the style, colour, shap...