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Most Helpful
63 comments
I bought 2 rugs from Wayfair--total cost was $134 with free shipping. The "jute backing" advertised on the website actually meant "no backing at all"--the rugs just slide all over my hardwood floors. So, it was return time. Unfortunately, I've been spoiled by...
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OverwroughtHare285
#1720642

I agree completely. My husband purchased a lampshade for a My husband purchased a shade from you for my birthday. He took a chance on the lampshade. on the style, colour, shap...

Author
Location
Phoenix, Arizona
Loss
$70
Review #438397 is a subjective opinion of poster.
0 comments

Wayfair - Wrong item

4.2
Details
I ordered a white metal bench and when it was received it was pewter. You guys are sending a new one out and we should have it by Monday the 29th of July.
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Author
Reason of review
Received the wrong color bench.
Loss
$89
Preferred solution
Deliver product or service ordered
Review #1597738 is a subjective opinion of poster.
0 comments

Wayfair - Delivery nonsense

1.4
Details
I ordered from Wayfair 11 days ago. I had an email saying when it would be delivered. Since then I've had around 7/8 emails that alternate between "it's delayed and we can't give you a delivery date" and " it's on its way, here's a new delivery date". Every new delivery date is further away and every new date is followed by an email a day or two later saying it's delayed and no delivery date can be given. Will it ever arrive? Who knows??!?
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Author
Product
Pros
  • Nice design
Cons
  • It will never arrive
Reason of review
Order processing issue
Loss
$80
Preferred solution
Deliver product or service ordered
Review #1597315 is a subjective opinion of poster.
0 comments

Wayfair - Excellent customer service

5.0
Details
New rug start to unravel
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Author
Review #1596840 is a subjective opinion of poster.
0 comments

Wayfair - Told wrong info over the phone very annoyed

I called to cancel order because it was wrong size Dakota assured me it would be cancelled ASAP since it wasn’t even processed yet both are being sent... this is absolutely ridiculous now I need to wait for label Wait for credit & have to make phone call and bring to postal service
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Author
Reason of review
Order processing issue
Review #1596748 is a subjective opinion of poster.
0 comments

Wayfair - Representative was helpful

5.0
Details
He looked into the matter and saw there was only one order and verified I had received 2 emails. It should be fine now.
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Author
Reason of review
Good customer service
Review #1596573 is a subjective opinion of poster.
0 comments

Wayfair - Stupid ads for

I purchased a (very nice) TV stand. Ever since I've gotten a zillion ads telling me that Wayfair has the perfect TV stand for me. How stupid can a company get? They should be bombarding me with TV stand cleaner ads or something.
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Author
Review #1596043 is a subjective opinion of poster.
0 comments

Wayfair - Product broken

The drawers will not open
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Author
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund
Review #1594898 is a subjective opinion of poster.
0 comments

Wayfair - Need help ordering

Richard was extremely helpful in ordering
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Author
Reason of review
Good customer service
Review #1593668 is a subjective opinion of poster.
0 comments

Wayfair - Excellent customer service! Issue resolved

5.0
Details
I do not recall a purchase of $72 dated 6/24/19. Could you please check on that for me and let me know what it was? Thank toi
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Author
Reason of review
Good customer service
Review #1592760 is a subjective opinion of poster.
0 comments

Wayfair - PERSISTANT UNWANTED ADVERTISING

1.0
Details
EVERY WEEK CONSTANT INFRINGEMENT OF MY TIME
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Author
Review #1591334 is a subjective opinion of poster.