Wayfair Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wayfair has 3.0 star rating based on 5425 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Wayfair to a friend or colleague.
- Rating Distribution
Pros: Customer service, Dissatisfied, Price.
Cons: Customer service, Poor customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wayfair has 3.0 star rating based on 5425 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Wayfair to a friend or colleague.
- Rating Distribution
Pros: Customer service, Dissatisfied, Price.
Cons: Customer service, Poor customer service, Bad customer service.36% of users think that Wayfair should improve its Customer Service.
55% of users say that they won't use Wayfair in the future for similar services or products.Recent recommendations regarding this business are as follows: "Returns and damaged merchandise is not worth shopping on line.", "Read everything about the product before purchasing. You can’t trust what the representatives tell you.", "Don't trust the lease agreement it's subject to triple", "Best deals thousand of different deals.", "I’m not a happy customer so why should I recommend somebody else".
Most users ask Wayfair for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
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Verified Buyer | Toronto, OntarioI have issue with tv stand
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Verified Reviewer | Plainview, New YorkCarpet
After purchasing what seemed to be a brand-new carpet for the living room, the freshly acquired piece turned out to be a poor investment. Its corners which online seemed to be fine, stick out awkwardly, giving the appearance of being disorganized and messy.
Unorganized wrinkles and bends have ruined the whole look of the living room, especially due to it being present everywhere. Online it was expected to be a polished design, but instead it looks like a mess. We have uploaded just a small glimpse of what was present in this carpet.
There is much more wrinkles and unpleasant corners. There is a lot of folds.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Damaged item
Company fixed the issue and I have been provided with product replacement.
- Great customer service
Preferred solution: I am satisfied with getting a new lamp.
User's recommendation: A great company to deal with if there is a problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse information on product details and not resolved.
I ordered sheds which the description says METAL HORIZONTAL SHED (set of 2) for close to $400. Only 1 arrived.
When I called customer service I was told yes there were 2 more boxes coming. They said 2 boxes were sent back to Fed-ex as the labels were unclear. I was to call back Tuesday to get them to re-send the order.(this is documented in my file as I made her type it in there for reference when I called back Tuesday. I called back Tuesday and now they tell me its only 1 shed I was to get.
I said description says SET OF 2, email back says SET OF 2. They told me I have to deal
With the supplier now. Ive sent 2 emails and all they say is
****Dear customer
We are sorry for what happened.
There is only a item with 2 storage bin of the order
Best regards
Agent Sue with YUANJING ELECTRONIC TECHNOLOGY
Thats all they say. I called back this morning and the guy said all he could do is send off another email or give me a return.
I already put the shed together as I was told the other one was on its way. So now I have to waste more time taking it apart to send it back. Wayfair should be fixing this as they allow sellers to false advertise. I ordered 2 sheds, I should get 2 sheds or 1/2 my money back as Im not paying $400 for a small shed.
I saved all the screen shots of the product details I ordered that says qty 2, and set of 2.
The supplier has since taken down the set of 2 as they know they screwed up but Ive saved the screen shots.
I was told its 2 boxes, who advertises 2 boxes as SET OF 2???
How is wayfair going to fix it?
Why have so many people told me so many different things?
I am now receiving poor service and my story will be told on social media and will never order from wayfair again especially after this morning conversation where he was very condescending!
I wrote a review of the product and I want it posted as its still not on your website. I would like to
Speak to a manager or head of customer service.
Thanks for your time
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | La Grange, IllinoisMissing part of order
User's recommendation: only buy from wayfair if you have plenty of time (weeks) to wait for your customer service needs to be met
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged item
- Unwilling to correct mistakes
Preferred solution: Full refund
User's recommendation: Buyer beware
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Johor Bahru, JohorDamaged order
- I have always been satisfied with wayfair
- This is my first issue with wayfair
Preferred solution: Price reduction
User's recommendation: Concern
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Prince Frederick, MarylandDifficult return process.
Wayfair return process provides customer with several options. First of all they offer to let you keep the item you want to return and receive a partial refund.
They offered me a <$6.00 refund on a $54.99 item.
If you opt out of that, Wayfair gives you a choice of a prepaid shipping label in the form of an emailed QR code to be scanned by FedEx, or you can get the prepaid FedEx return shipping label by email to print. Nowhere does it mention that many, possibly most, FedEx service centers are unable to read QR codes, and the process of obtaining the necessary shipping label, instead of the useless QR code, is difficult.
Where I live there are no full-service FedEx centers within 25 miles. FedEx ads and listings do NOT indicate the fact that they cannot accept QR packages. Multiple fruitless visits to different FedEx locations finally yielded the information that QR mailing for FedEx was not available in my area.
Each service center I went to directed me to a different FedEx service center, none of which could read QR codes either.
So you chose the QR code mailing system that cannot be scanned in your area. Now the customer must go through Wayfair customer service to request a prepaid FedEx shipping label, sent via email for you to print and apply.
I spent 3 hours trying to get some help from WayFair. Their chat system was not yielding any results. If I understood the Wayfair rep correctly, you must speak with a customer service representative to obtain the necessary mailing label because Wayfair chat agents are not able to provide the return shipping labels.
I finally stumbled on Pissed Consumer and contacted them.
Amazingly, I had a text response from a Wayfair agent almost immediately.
Another 15-20 minutes trying to get it across that all I needed was a prepaid shipping label to return a faucet that didnt fit the sink. Eventually I got my email (within the next 30 minutes) and was able to take it to Parcels Express who printed it and shipped the item.
So you can call this a review of both Wayfair and FedEx, who are clearly not operating with the consumer in mind when it comes to returns.
- Good selection and price
- Usually fast and inexpensive
- When u need help hard to get it
Preferred solution: No solution. Would love to see them clear up this situation. FedEx employees and owner of Parcels Ex in my town all told me that this situation happens frequently with Wayfair customers.
User's recommendation: Make sure you won’t have to make a return to Wayfair. If you do have to return something, do not choose the QR code option unless you are positive you have a FedEx location that can scan them. And for Wayfair, switch to UPS. Their system works beautifully.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Durham, North CarolinaUnhappy 2 items have missing parts
User's recommendation: zero
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Verified ReviewerThis is the second picture that was delivered damaged. Very disappointing
- Nice selections
- Damaged items
Preferred solution: Price reduction
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Verified ReviewerSo many problems - I want a refund. These bookcases are trash.
I purchased 2 bookcases (Order #418347****). Both were delivered on December 20, 2023, and the person from Angi's came to assemble them on December 22 to assemble them.
He assembled one bookcase without problem. But more on that later.
After the holiday, I called Wayfair customer service on 12/29 because there was a piece missing (piece 5), and there was damage to both pieces #6 because, the assembler told me, the holes were drilled wrong and he tried to force the pieces together, which damaged them. Customer service told me I would receive an email asking for pictures of the damage, and that the 3 replacement pieces would be sent immediately.
When I received the email asking me to upload the pics, it didn't work (the upload button didn't take me anywhere). Later that day, I received an email saying the replacement pieces would arrive on 1/10/2024.
On 12/30/2023, I received an email saying the replacement pieces were delayed and would arrive on 1/13/2024.
That was two days ago, and I have not received the pieces.
At this point, I want a refund for all of this mess because:Two shelves on the bookcase that was assembled on 12/22 are visibly bowed after less than a month with books on them. It's not even worth assembling the 2nd bookcase if this is what's going to happen. I have pictures to show all of this but have not been able to upload. Happy to share if that's possible.
These bookcases and this entire experience with Wayfair has been horrible.
I want a refund for both. You're welcome to pick them both up.
Amy Serafino
- Attractive stuff
- Quality is cheap
- Customer service
Preferred solution: Full refund
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Verified BuyerMissing/ broken pieces
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWayfair lied to charge me twice
I will not accept the delivery, again as it was only ordered bc your service rep guaranteed me the first couch which was beyond late would be cancelled refunded and rerouted to the warehouse (see below ). I cant even begin to describe the nightmare of an experience wayfair has given me but once I am able to I will be sharing my story on media networks which have already accepted my story on fox 25s family and parent segment.
You have charged me for express shipping and two couches neither of which I have even received. I will contact my bank to stop any payment on the below and I will not allow it to be delivered to my address.
image1.png I have the screenshot of the whole conversation but it wont let me paste it I just copied the text from my phone here I am so sick of dealing with this but unfortunately I cannot afford not to physically or financially
Thank you so much for texting in and letting me know.
I'm here to help! We can set up a return order for the item so it is rerouted back to the warehouse.
Sent from my iPhone
On Jan 28, 2024, at 3:39 AM, Wayfair wrote:
Preferred solution: Apology
User's recommendation: Do not order from wayfair
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newark, New JerseyItem not shipped for 3 months
If you have to return a big item like a cabinet they put you through a lot of changes to get a refund
if you threw away the Box it came in you have to buy another box before they accept the return and give you a full refund. The box I bought is 40 dollars.
I ordered the cabinet around 10/2. It came damaged. I requested a replacement
I kept getting excuses of a back order of my replacement being shipped No one told me, I had to check the website periodically. When I was told that the cabinet won't be shipped until 12/30 I was done.
What i don't understand is that the advertisement is still saying the you will get your item in 3 days on the website. How about 3 or 4 months?
User's recommendation: Don't order large items from Wayfair, small things are fine
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items from order
- Waist of time
Preferred solution: Full refund
User's recommendation: Not likely
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPick up the item
- Pick up no soon enough
- Refund not soon enough
Preferred solution: Pick up and refund
User's recommendation: Reschedule me for a other pick up day
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