What was your experience with Wayfair?
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Customers don't like
- Customer service
- Delivery
- Delivery service
Customers like
- Customer service
- Product
- Website
First off let me be clear that I am not complaining. I only have a question about a review that I recently gave to Wayfair concerning a bed. I did a review on a recent triple bunk bed that I purchased from Wayfair and it indicated that I would get a $10 credit by doing...
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Orderered a rug,paid in full,didn't fit in to my lounge so arranged for it to be picked up,they charged me over £50 for the collection,when the guy came to collect I said I was appalled at the cost the gentleman told me they only charge Wayfair £16 to collect it from...
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I was contacted by Wayfair stating that I am going to be sent to collections for an outstanding $1000 balance from an order that was placed over 8 months ago. I had no idea what they were talking about. I called them and explained that I had my credit card information...
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I didn't like
- Bad service
- Refusing to acknowledge my banks resolution of confirming fraud
- Accusing me of lying about receiving items that i did not order
Wayfair - Make a payment
Sunny did a great job. She lived up to her name.
I purchased a Firm memory mattress from this place about 15 months ago and WAS MY BIGGEST MISTAKE. The mattress feels if I am sleeping in duffel bag ,saggy and the most uncomfortable thing to sleep on.I am get up from that bed with horrible back pain.All merchandise...
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The fireplace mantel was delivered promptly. We opend the carton (there was no indication of damage inside). All pieces are beautiful, good quality. I called customer service and had great response from rep. Regarding order of Dawn Electric Fireplace Mantel by Alcott...
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Signed up for their credit card as they offered 12 months no finance. Learned after 11 months of auto-pay w/ paperless billing when I went to pay in full they were charging me 28% interest ($800 on 3K of furniture). When I called to explain the error, the answer was...
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I liked
- Options and pricing
- Site
I didn't like
- Customer service policies
Wayfair - Honestly? Their Customer Service is top notch.
Ordered something that came damaged, they told me to donate it to charity and sent another one that day. Had a rug stolen at my door. They replaced it for free, no questions asked. Had a heavy couch. They sent a crew to pick it up and hace it returned. All this within 2 months. Totally stellar experience.
Wayfair - Return
I need to chang address on delivery!
Similar to Wayfair
Wayfair - Bait and switch
Wayfair offered a credit card with 12 month free interest once you used the card they changed you interest
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