Wayfair
Wayfair Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wayfair has a 2.7 star rating from 3112 customer reviews and generally neutral sentiment. 49% would recommend Wayfair. Rating distribution shows 51% unfavorable and 32% positive. 34% say customer service should improve and 60% say they won’t reuse Wayfair.
Key Takeaways for Future Customers
- Check Wayfair reviews and product details carefully before ordering.
- Expect medium price levels and wide product diversity on the website.
- Be prepared for possible delivery delays and to follow up for refunds or billing fixes.
Negative Feedback / Risk Areas
- Frequent delivery problems and lost or delayed oversized shipments.
- Many reports of damaged or defective items on arrival.
- Returns and refunds often require persistence and contact with customer service.
- Billing errors and erroneous charges noted by multiple reviewers.
- Difficulty reaching consistent, timely customer service resolution is recurrent.
Positive Feedback
Some customers praise helpful representatives and successful issue resolution. Shoppers value Wayfair’s product selection and competitive prices, and some note smooth exchanges and timely deliveries.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wayfair has a 2.7 star rating from 3112 customer reviews and generally neutral sentiment. 49% would recommend Wayfair. Rating distribution shows 51% unfavorable and 32% positive. 34% say customer service should improve and 60% say they won’t reuse Wayfair.
Key Takeaways for Future Customers
- Check Wayfair reviews and product details carefully before ordering.
- Expect medium price levels and wide product diversity on the website.
- Be prepared for possible delivery delays and to follow up for refunds or billing fixes.
Negative Feedback / Risk Areas
- Frequent delivery problems and lost or delayed oversized shipments.
- Many reports of damaged or defective items on arrival.
- Returns and refunds often require persistence and contact with customer service.
- Billing errors and erroneous charges noted by multiple reviewers.
- Difficulty reaching consistent, timely customer service resolution is recurrent.
Positive Feedback
Some customers praise helpful representatives and successful issue resolution. Shoppers value Wayfair’s product selection and competitive prices, and some note smooth exchanges and timely deliveries.
Media from reviews
Memphis, Tennessee
Very timely orders, keeps enformed of delivery.
Customer service great , take time to address your issues and make sure yimiu are satisfied, very politexand curteous.
User's recommendation: Wayfair good conpany, good prices
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Resolved: To bring awareness
- - A website pretends to be Wayfair.com.
- - Beware of Dave Lawson; he is not who he says.
- - Wayfair real phone begins with (1-844); don't give out information.
I just wanted to bring awareness to those misleading crooks. Beware of scammers because they are getting craftier by the moment.
Im writing this because I would like to inform people about a website that is pretending to be Wayfair.com. However, the website that I clicked on is not .The Wayfair.ie.com is not .
So I want you beware of a scam who calls himself Dave Lawson. This person is not who he say he is. The phone number begins with ( 838) . Please dont get scammed by these people.
I hope this truly helps. FYI Wayfair real phone begins with (1-844) Dont give them any information about you.
User's recommendation: Beware of Scammers pretending to be who they are Not.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Tazewell, Virginia
Everything I get from Wayfair is...
- - Wayfair items arrive damaged, including a $440 desk and a dining table.
- - Please improve packaging to prevent damage and arrange FedEx pickup.
Everything I get from Wayfair is damaged in someway. I already have a dining table I opted to keep that was damaged in transport.
Now I have a $440 desk from Wayfair that is damaged! Dang!
Can't y'all package this stuff better so that these overworked carries don't throw our stuff round during delivery?!?!?!?
Please send FedEx to get this, I will not pay for a label from them since they are the ones damaging your products.
User's recommendation: go buy it yourself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Myrtle Beach, South Carolina
Delivery update
- - Ordered a large bed frame; six tracking numbers/dates, no delivery.
- - Wayfair suggested canceling and reordering; no bed yet.
Ordered a large bed frame, and after six different tracking numbers and delivery dates that came and went, still no bed. Wayfair suggested canceling the order and reordering.
We did this and lost again!
Many irrelevant and incorrect delivery dates. No delivery today, 3/24; ordered for the second time on 3/2.
- Reps are pleasant but need better system
- Need delivery system overhaul
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order oversized packages
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged product
The cat house that I received today has broken legs. It can't be repaired because you would have to tape them.
User's recommendation: It’s a nice house and may be the only one damaged
Albany, New York
Defective parts
Parts 10 and 17 are not connecting. The holes in part 17 are mismatched and can't connect to part 10. I tried resolving the issue, but it is still not resolved.
- Problem putting vanity together
Preferred solution: Get the correct part for the vanity
San Rafael, California
Assembly part problem
- - The middle drawer won't slide.
- - Replacement sliders for the drawer and cabinet are being sent, and if they don't fix it, call back within 30 days.
I spoke to the customer service rep and described the problem with the middle drawer of the item that I ordered, which did not slide in like the other two drawers did. They are sending me replacement sliders for the drawer and for the inside of the cabinet so that the drawer can slide.
I will have to reinstall them; hopefully, they will work.
They also said that if they do not work, I should call back and that they would take the steps to send us a replacement. They also reminded me that the replacement can be done within 30 days.
- Very fast shipping good customer service
- Will report back here if any problem with my replacement parts request
Preferred solution: Replacement parts for the drawer slides. If they do not work I will ask for either a refund or a replacement.
User's recommendation: Definitely call Wayfair if you've got and assembly problem!!
Lummi Island, Washington
Cantering new table pilling off
Veneer on the new table started peeling and cracking off the side of the table. Unrepairable at this point due to the large cracks.
- Full replacement
- None at all
Preferred solution: Customer service issued a full replacement.
User's recommendation: Call customer service
New Hartford, New York
Damaged item
- - Ordered two dziekon blue tables; one was damaged and photos were sent.
- - Wayfair sent to the manufacturer; no action yet; I am waiting.
Nothing has happened regarding the two dziekon blue tables I ordered. One was damaged, I sent pictures, wayfair sent me to manufacture but nothing has been done, Im still waiting. I will not continue to buy if nothing is done.
New York, New York
Wayfair - Review in Furniture and Decor category from New York, New York
- - Gift card funds bought a white queen down comforter that hasn't arrived.
- - A gray eight-piece set was sent; no refund or contact yet.
Hi. My name's Jan, and I did buy I had a gift card, and I had some enough money on it to get the comforter.
It was a white comforter. My other one got it end up getting lost, and it was a white comforter, and it was the real down comforter, the fluffy one, and I ordered a queen-size. And they sent me some kind of real thin, cheaper eight piece bed ensemble that was gray that I didn't I was supposed to get the comforter. So I haven't gotten a refund, and I haven't gotten my comforter yet.
So they just took Wayfair just took my gift card money, and I didn't get anything for it. So, yeah, I'm a little bit aggravated. They haven't contacted me. I let them know that I wanted to order the blanket again because that's where my gift card money went and hadn't heard anything.
I just keep getting these emails basically like this. So my money, you guys stole it from me. I haven't gotten my comforter. And the gray one is not what I ordered.
It's a eight piece cheap material, and it's it's gray. I don't know how they could have gotten gray mixed up with white. And the one I ordered was a nice queen-size comforter down. It had the down feather, and it had and it was a thicker, nice one.
It had the gold edge trim on it. I ordered one previously a few about a year, a year and a half ago, and I got it. It was a full size, I believe, and it and it just disappeared. I can't find it anywhere.
I've looked all in throughout my house.
So, yeah, something needs to either I need to get a refund or I need to get my comforter. Thank you.
Miami, Florida
- - Second missed scheduled delivery, wasting a day.
- - Rescheduled for a week later.
- - Switching from Amazon to Wayfair due to reliability concerns.
This is the second time that Metropolitan Warehouse & Delivery Company, didn't deliver my SCHEDULED delivery... Wasting another entire day waiting, only for a no show, and it being rescheduled for an additional week away.
Which makes no sense, since supposedly it's sitting right down the road in Palatka. I have enjoyed recently switching from purchasing larger orders on Amazon, and instead using Wayfair. However, there is no reliability on pre- scheduled deliveries, making there deliveries... Our time is of great value, so since Amazon deliveries are able to be honored, met and kept,we will return shopping for our more expensive items with Amazon unfortunately.
I Highly recommend using a more reliable delivery service... We enjoyed the quality Wayfair offered.
Thank you for your time, and consideration on reviewing and looking into this grievance.
Sincerely,
Douglas Weaver
User's recommendation: Use Amazon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kelowna, British Columbia
Package
I am still waiting for a package and the tracking number I was given doesn't work I included the screen shot of the order
Preferred solution: Deliver product or service ordered
Westland, Michigan
Wayfair - Review in Furniture and Decor category from Westland, Michigan
- - Bought two recliners; they do not recline.
- - Footrests rise only partway; backs do not recline.
- - Requests pickup and return.
I didn’t get a response at all.
Hi. I, bought two two recliners, and they were inexpensive, but they don't recline.
Not at all. So I have two of them. Thought they'd be fine for the den, but even the footrest doesn't come up all the way. It just comes up partway, and the back does not recline at all.
As far as I'm concerned, it was poor advertising, false advertising. So I would like you to come and get these and take them back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
Payment
Again I'm asking why I have to pay Apple cards for payment through a WhatsApp number. Please return.
- Payment using apple cards
- Suspicious
Preferred solution: Full refund
User's recommendation: I don't recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Port Hardy, British Columbia
I received my order this afternoon...
- - Order received Apr 01; CAD 335.99.
- - Chest of 5 Drawers is too large; please cancel unopened package delivered by FedEx to Richmond, BC, Canada.
I received my order this afternoon (April 01). I paid $CAD 335.99 for it.
Upon receiving it, I received it, I realized this product (Chest of 5 Drawers ) is too large to fit it into our small bedroom.
Please CANCEL this order.
The package is unopened, delivered to my addressed by Federal Express, Richmond, BC. Canada
Thank you.
User's recommendation: Way Fair is a well known furnifure company. Unless yu are not looking for soild wood product, l recommend this compes furniture.productd
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMuch Difficulty In Placing Order
- - Three calls to place the order and get delivery details; payment failed; box arrived 10:30 am and driver brought it inside without a signature.
I made 3 calls trying to get my order placed and delivery date and time for merchandise.Also nobody could help me when using my Bank Card to make the payment! It wasnt going through on the Instructions I was given to use to place my order for my Dresser!
I never received a message from Fed Ex however the box came today at 10:30 am just as I was leaving and I was able to get the Driver to take the heavy box to my Apt I let him bring it in! He never asked me to sign any paperwork!
About
, , , ,
Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.
Wayfair is ranked 154 out of 4692 in Furniture and Decor category
USA, Canada
Wayfair FAQs
Wayfair is a well-known online platform worth considering for customers seeking furniture, home goods, and decor at competitive prices. Founded in 2002, Wayfair is known to be a reliable retailer that operates globally. To ensure customer satisfaction the company has developed an effective customer support system. While Wayfair is reported by users as a trustworthy company, it’s always a good idea to read product reviews and check return policies on the website to avoid untrustworthy sellers or issues with items that don’t match the description.
Wayfair is owned by Steve Conine and Niraj Shah.
Should you need to reach out to the Wayfair corporate office, you’ll find it at 4 Copley Place, 7th Floor, Boston, Massachusetts 02116, United States. The central location of this Wayfair address plays a crucial role in their steadfast operations seven days a week. In its pursuit to provide the best possible customer service, Wayfair has expanded its horizons to other locations, too. These include an office at 550 S. Depot Drive in Ogden, Utah, 84404, and another at 1313 Research Way, Orem, Utah, 84097. Additionally, if you are in Texas, you can find a Wayfair location at 3101 University Drive East, Bryan, Texas 77802.
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