Wayfair Reviews

Purchased a fire pit from Wayfair.com on 7.12.26. Website showed 9 in stock.

Paid same day thru PayPal. On 7.14.26 received an email that order was cancelled due to "no longer available". Received a second email insinuating we had cancelled the order. A check of the website showed 5 in stock, same description, same SKU, and shipping to my ZIP code, at a price increase of $290.30.

At 81 years old, I'm looking at Elder Abuse and Bait and Switch.

I have all documents. Copies of this letter and documents sent to BBB of Boston, MA, ReportFraudftc.gov, California Office of the Attorney General, and the California BBB.

I ordered two items for the first time with Wayfair. A console table and a vanity.

It's two weeks after I ordered and I still haven't received the other half of the vanity furniture and the half that I received was broken. So I tried to get a replacement, and I was on the phone with wayfare from 6 AM. Until 7 PM non-stop, because they could not seem to get their *** together. And they could not seem to understand that I needed a replacement for the whole thing, because I didn't receive the whole thing, they kept trying to just replace the broken half.

They spoke down to me, told me, I didn't have any choices. And when I dug my heels in and refused to cooperate and demanded, then to complete their part of the product fulfillment. Because they had been paid 2 WEEKS AGO, they told me that I needed to pack up the broken furniture which is in my apartment on the 2nd floor,rebox It, & Remail it to them because it's easier for them. When I refused, telling them that they screw it up my order, delivering only half and the part that they delivered was broken.

So because they screwed up, they can fix it. I 'm not going to go out of my way or spend any more money, regardless of what they usually expect. The customer to do that. They were going to have to deal with it themselves...

They had already put me through too much, and I had no idea there was more bad to come. They continued to act like they had the upper hand it took me 13 Hours to make them understand that they did not have a right to force me into choices I didn't agree to and that in reality legally I had the upper hand...at the 13th straight hour with much frustration and complete disgust they still had not fixed my issue. . They were still unwilling to do what any decent business would do- to make the customer happy after the *** that they had put me through.

Forcing me to repeat the story at least 15 times within 13 Hours, 15 times I had to re. Clarify, what happened? Reclarify, why I need the whole thing replaced or refunded, and they would seemingly bring somebody new on who didn't know what was going on or didn't understand English or didn't understand how to do their job, and it just kept going around. And around and around for thirteen hours in a text.By the time I get someone on the phone who seemed chat be able to get my situation straight or So I thought, the item had sold out!!!

So there was no way for them to replace what I had paid for. So then she was going to refund me, my money, and I thought everything was taken care of until I looked in my bank account this morning and apparently they decided INSTEAD OF REFUNDING my money they'd INSTEAD THOUGHT IT PERFECTLY FINE TO PULL OUT A SECOND 1000$ RIGHT OUT OF MY PERSONAL BANK ACCOUNT!!! THEY WENT INTO my bank account and JUST DID WHAT EVER THEY WANTED AND CHARGED ME A SECOND TIME, AGAIN, FOR MERCHANDISE I NEVER RECEIVED FOR THE FIRST TIME (THE FIRST 1K$ THEY CHARGED). That's 2000$ !!!

THAT They've taken out of my account and I STILL do not have THE furniture... no replacement possible and OBVIOUSLY NO REFUND. .QUITE TO THE CONTRARY THEY ARE CHARGING ME FOR NOTHING. I'M JUST DONATING TO WAYFAIR APPARENTLY.

I HAD NO IDEA. I WAS UNTIL THIS MORNING. Perfect. I GUESSTHIS WAS ONE OF THE ONLY CHOICES THAT THEY ORDERED ME TO HAVE TO PAY FOR NOTHING AT ALL.

. I can't get anyone on the phone right now. Because conveniently. they're not open.

So they've pulled my car payment out of my account so that they could double charge me for merchandise that i've already paid for and have not received.Now my car payment is going to be late. I don't think i've been this angry in years. I don't even think that when I get them on the phone today that they're going to be able to do what they're supposed to do, because they haven't been able to do it yet. Then, they'll tell me that I have to wait 5 days to get the my money back.

Because that's their protocol, after they dared to dip into my account to take another thousand dollars out that they should have never went in there to take. So what do I do ???!!! I can't seem to get a refund.I can't seem to get the merchandise.And now I can't even pay my car payment because they've pulled too much money out of my account illegally. Don't let this happen to you.

DONT BUY WAYFAIR THEY'RE INCOMPETENT THIEVES THAT WILL SCREW UP YOUR LIFE IN A LESS THAN FORTY EIGHT HOURS. Now they're gonna say that if they give me a refund that it's taking care of when actually they have to refund me twice.Now, because they've pulled it out twice, and that's gonna be really so much fun to try to deal with.That since they can't even do a regular refund, I don't know what to do.