First off let me be clear that I am not complaining. I only have a question about a review that I recently gave to Wayfair concerning a bed. I did a review on a recent triple bunk bed that I purchased from Wayfair and it indicated that I would get a $10 credit by doing...Read more
Orderered a rug,paid in full,didn't fit in to my lounge so arranged for it to be picked up,they charged me over £50 for the collection,when the guy came to collect I said I was appalled at the cost the gentleman told me they only charge Wayfair £16 to collect it from...Read more
I was contacted by Wayfair stating that I am going to be sent to collections for an outstanding $1000 balance from an order that was placed over 8 months ago. I had no idea what they were talking about. I called them and explained that I had my credit card information...Read more
I didn't like
- Bad service
- Refusing to acknowledge my banks resolution of confirming fraud
- Accusing me of lying about receiving items that i did not order
Wayfair - Make a payment
Sunny did a great job. She lived up to her name.
I purchased a Firm memory mattress from this place about 15 months ago and WAS MY BIGGEST MISTAKE. The mattress feels if I am sleeping in duffel bag ,saggy and the most uncomfortable thing to sleep on.I am get up from that bed with horrible back pain.All merchandise...Read more
The fireplace mantel was delivered promptly. We opend the carton (there was no indication of damage inside). All pieces are beautiful, good quality. I called customer service and had great response from rep. Regarding order of Dawn Electric Fireplace Mantel by Alcott...Read more
Signed up for their credit card as they offered 12 months no finance. Learned after 11 months of auto-pay w/ paperless billing when I went to pay in full they were charging me 28% interest ($800 on 3K of furniture). When I called to explain the error, the answer was...Read more
- Options and pricing
I didn't like
- Customer service policies
Wayfair - Honestly? Their Customer Service is top notch.
Ordered something that came damaged, they told me to donate it to charity and sent another one that day. Had a rug stolen at my door. They replaced it for free, no questions asked. Had a heavy couch. They sent a crew to pick it up and hace it returned. All this within 2 months. Totally stellar experience.
Wayfair - Return
I need to chang address on delivery!
Wayfair - Bait and switch
Wayfair offered a credit card with 12 month free interest once you used the card they changed you interest
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