Wayfair
Wayfair Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wayfair has a 2.7 star rating from 3162 reviews, 49% would recommend. Rating mix: 51% unfavorable, 32% positive. 34% want improved customer service and 60% say they won't reuse. Common themes in Wayfair reviews include customer service, refunds, and delivery problems.
Key Takeaways for Future Customers
- Double and triple check custom details and product photos before ordering.
- Track orders closely and expect possible delays or status issues.
- Keep documentation for refund or billing disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unresponsive support.
- Delivery problems: wrong, damaged, or missing items and assembly no-shows.
- Billing issues including double billed orders and slow refunds.
Positive Feedback
Many reviewers note fast reliable delivery, helpful reps resolving promo or damage issues, and value the diversity of products at medium price levels.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wayfair has a 2.7 star rating from 3162 reviews, 49% would recommend. Rating mix: 51% unfavorable, 32% positive. 34% want improved customer service and 60% say they won't reuse. Common themes in Wayfair reviews include customer service, refunds, and delivery problems.
Key Takeaways for Future Customers
- Double and triple check custom details and product photos before ordering.
- Track orders closely and expect possible delays or status issues.
- Keep documentation for refund or billing disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unresponsive support.
- Delivery problems: wrong, damaged, or missing items and assembly no-shows.
- Billing issues including double billed orders and slow refunds.
Positive Feedback
Many reviewers note fast reliable delivery, helpful reps resolving promo or damage issues, and value the diversity of products at medium price levels.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lindsay, California
Bait and switch
Purchased a fire pit. Paid in full.
Two days later, I got an email that the order was canceled due to being out of stock.
A check of the website shows it is in stock at about $200.00 more. I have all documents.
Preferred solution: Price reduction
User's recommendation: Do NOT shop here!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palm Springs, California
Resolved: Possible return
I was on a call to customer service, and the person to whom I spoke was trying to help me. We hadn't finished discussing when the call got cut off, and we couldn't reconnect, even though I tried to contact her.
I was explaining that the sofa we received was different from that described on the website (color, comfort, etc.) and that I was opting for a store credit, and because of the discrepancies, the return shipping fees should be waived.
Unresolved at this point. Photos of the sofa on the website (with measurements) and the one we received.
Preferred solution: Waived shipping fee for returning furniture.
User's recommendation: If a call gets disconnected, make a plan to reconnect to the same person with whom you are speaking.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken part
As soon as I opened the box, the first two wood planks I took out were broken. I didnt even bother taking any more out. I need the bed in less than two days due to a surgery and now it wont be here on time.
User's recommendation: Buy you item at least 2 weeks prior to needing it , in case your item needs to be returned
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Item NOT DELIVERED AS SAID
Parasol delivered again instead of stand after contacting the company on numerous occasions and feel the whole matter is being dealt with unprofessionally.
- Usually good product
- Resolving an issy
Preferred solution: Deliver product or service ordered
Kendall Park, New Jersey
Item delivered damaged in box
- - I sent a photo of damaged chair and was ready to repack.
- - I had no printer to print label.
- - The package arrived damaged and the box looked opened.
I sent a picture of the damaged chair, and I was willing to repack it in a box to have FedEx pick it up; however, I don't have a printer, so I could not print out that label. Also, I shouldn't have received the item damaged in the first place because I got an email warning that the delivery would be delayed due to the item being damaged.
I have no idea why they proceeded to deliver it anyway, one day later, damaged. The box I received was clearly already opened and re-taped shut.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAttempted to cancel before shipped and was refused by supervisor
Ordered 2 chairs less than 15 hrs ago. Called and spoke to supervisor [PERSON_NAME] about canceling the order that only a label was created for.
Plus, the price of the chairs dropped by $30 in the 15 hrs. Refused to cancel the order.
Offered a free return label for one chair EVEN THOUGH IT HADN'T SHIPPED YET. Offered a $15 credit only.
- Everything customer service
User's recommendation: Dont buy from them period
Richmond, Virginia
My package was delivered to wrong address
It shows my package was delivered and its the wrong address. Thats a neighbors porch and theyre not answering their door.
I would like a replacement. That address is ****** my address is ******
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Resolved: To bring awareness
- - A website pretends to be Wayfair.com.
- - Beware of Dave Lawson; he is not who he says.
- - Wayfair real phone begins with (1-844); don't give out information.
I just wanted to bring awareness to those misleading crooks. Beware of scammers because they are getting craftier by the moment.
Im writing this because I would like to inform people about a website that is pretending to be Wayfair.com. However, the website that I clicked on is not .The Wayfair.ie.com is not .
So I want you beware of a scam who calls himself ***. This person is not who he say he is. The phone number begins with ( 838) . Please dont get scammed by these people.
I hope this truly helps. *** real phone begins with (1-844) Dont give them any information about you.
User's recommendation: Beware of Scammers pretending to be who they are Not.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tylertown, Mississippi
Poor Workmanship on Furniture
- - The Edilmar sofa and loveseat feel poorly assembled.
- - Seating is divided into quadrants with padding.
- - Made in Vietnam; Wayfair lists brand names.
I purchased Edilmar sofa and losit and the dark gray. This set is poorly put together.: the unrest lack the polyphell to make them firm.
The seating is divided into quadrants to spare. Dear amount of polyfield, that is used and to make it look like it's fluffy. Wayfair gives these pieces random manufacturers names, but this furniture is made in Vietnam.
If you want low-grade furniture for an expensive price, this is the way to go. But I advise you to stay away.
Preferred solution: Full refund
San Francisco, California
Where is the technician's to set up my furniture
I paid for my furniture to be delivered and set up. They dropped it off outside. No set up person never came
I want my money back don't order from this company
- Con
- Stich and bait
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Petersburg, Florida
Want to buy a new lawnmower
- - The call dropped.
- - The ad wasn't an official Wayfair ad.
- - The lawnmower doesn't exist and Wayfair doesn't carry that brand; it was a scam.
The call dropped but the advertisement that I saw was not an official Wayfair advertisement the lawnmower that it advertises does not exist and they do not carry that brand. It was a scam by someone other than *** and they informed me to be careful.
User's recommendation: Go to the Wayfair app and contact Wayfair directly by using the prompts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Tazewell, Virginia
Everything I get from *** is...
- - Wayfair items arrive damaged, including a $440 desk and a dining table.
- - Please improve packaging to prevent damage and arrange FedEx pickup.
Everything I get from *** is damaged in ***. I already have a dining table I opted to keep that was damaged in transport.
Now I have a $440 desk from Wayfair that is damaged! Dang!
Can't y'all package this stuff better so that these overworked carries don't throw our stuff round during delivery?!?!?!?
Please send FedEx to get this, I will not pay for a label from them since they are the ones damaging your products.
User's recommendation: go buy it yourself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Myrtle Beach, South Carolina
Delivery update
- - Ordered a large bed frame; six tracking numbers/dates, no delivery.
- - Wayfair suggested canceling and reordering; no bed yet.
Ordered a large bed frame, and after six different tracking numbers and delivery dates that came and went, still no bed. *** suggested canceling the order and reordering.
We did this and lost again!
Many irrelevant and incorrect delivery dates. No delivery today, 3/24; ordered for the second time on 3/2.
- Reps are pleasant but need better system
- Need delivery system overhaul
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order oversized packages
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fowlerville, Michigan
Hello. I’m trying to contact [PERSON_NAME]...
- - Wayfair purchase used a compromised card for $120.
- - Issuer blocked the payment; awaiting a new card; Wayfair card info not visible.
Hello. I'm trying to contact [PERSON_NAME] corporate office.
I purchased an item yesterday on Wayfair.com using my credit card. I received late last night from my credit card company that my credit card had been compromised; someone used it with an Asian foreign name for $120.00. My credit card company stopped the payment, but now I have to wait for a new card. I did all the right things to log in and log out of Wayfair.
I'm quite certain this happened on Wayfair, since it's the only business I have used my credit card with recently online. And I just tried to find my credit card information on Wayfair under my account, and it is not there. I wanted to delete the information, and then I logged out. I am very disappointed because I use and have used Wayfair many different times to purchase items.
This is the first time that this has happened, but it will also be the last. A few years back this happened to me on Amazon; I had to cancel and get a new card and have proudly never bought on Amazon again. I do not appreciate being hassled with, I can always take my business elsewhere, which is what I will be doing now with Wayfair.
I am just letting you know your security has been compromised.
[PERSON_NAME]
- Items are a good value
- Credit card was compromised
User's recommendation: Do not leave credit card info with Wayfair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Great
They were very good, and fast to place what I wanted!!! It is a little different than it was a few yrs ago to order, but things are continuing to change. Sorry but I dont have anymore to say
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was sent the wrong order and the customer service rep refused to honor the promo i was given…
- - The wrong item was sent and the discount couldn't be honored.
- - The staff were rude, and the lamp was cheaper but I was charged for the expensive one.
I was sent the wring item and was told that the discount I was given could not be honored if i exchange it for the correct itemThe customer service person was extremely rude and minimized my issue.The lamp I received was less than the one that I ordered but was charged for the expensive one that I originally ordered. Thankfully, I noticed the difference in the lamp!!!
- Lots of product choice
- Pictures are not reflective if what you get
Preferred solution: Full refund
User's recommendation: Be aware of the photos on the site, they are not true representations of products….
About
, , , ,
Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.
Wayfair is ranked 165 out of 4786 in Furniture and Decor category
USA, Canada
Wayfair FAQs
Wayfair is a well-known online platform worth considering for customers seeking furniture, home goods, and decor at competitive prices. Founded in 2002, Wayfair is known to be a reliable retailer that operates globally. To ensure customer satisfaction the company has developed an effective customer support system. While Wayfair is reported by users as a trustworthy company, it’s always a good idea to read product reviews and check return policies on the website to avoid untrustworthy sellers or issues with items that don’t match the description.
Wayfair is owned by Steve Conine and Niraj Shah.
Should you need to reach out to the Wayfair corporate office, you’ll find it at 4 Copley Place, 7th Floor, Boston, Massachusetts 02116, United States. The central location of this Wayfair address plays a crucial role in their steadfast operations seven days a week. In its pursuit to provide the best possible customer service, Wayfair has expanded its horizons to other locations, too. These include an office at 550 S. Depot Drive in Ogden, Utah, 84404, and another at 1313 Research Way, Orem, Utah, 84097. Additionally, if you are in Texas, you can find a Wayfair location at 3101 University Drive East, Bryan, Texas 77802.
Brands Related to Wayfair
Wayfair Canada
“I ordered a red patio umbrella on April 29th. I received it. They said part 2, the stand/sandbags, would...“
Wayfair UK
“I order furniture which was delayed past the agreed delivery date. I requested the delivery be stopped...“
Allmodern
“At first I was told I needed to wait four days for a response. Within a day, it was expedited to my...“
Birch Lane
“Never got an update about the delivery being rescheduled. Needs to alert the customer that the delivery...“
Companies Similar to Wayfair
Overstock
“I bought a couch in April of this year. A week later, I got back with them about the cushions and about...“
Rooms To Go
“Anything. A new set that isnt *** wood. Or a refund because this isnt TEAK. I have another real Teak...“
Living Spaces
“I purchased the Playa 60 rectangular charcoal gray concrete outdoor firepit in May 2025. We used it 3 or...“
West Elm
“I ordered 6 chairs from *** in January 2026. After being forced to contact them over a dozen times each...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation