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Return policy rip-off!

I bought 2 rugs from Wayfair--total cost was $134 with free shipping. The "jute backing" advertised on the website actually meant "no backing at all"--the rugs just slide all over my hardwood floors. So, it was return time. Unfortunately, I've been spoiled by...
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77 comments
#2179465

Yup. Similar problem with customer service almost 10 years later still after You had this issue, I did too.

Clearly they didn’t change.

The customer service people are HORRIBLE. disgusting attitudes and very unhelpful

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ID
#438397 Review #438397 is a subjective opinion of poster.
Location
Phoenix, Arizona
Product
Wayfair Website
Loss
$70

While using your website, I was unable to successfully change my address, even after deleting my old address four times. I called your customer service, who did it for me.

2.5
I ordered a handy man to put it together as well. Today, I received a notice the bar was delivered. We looked outside, no bar. After tracking it, I see it was delivered to my old address that both I and your customer service agent deleted from my account before placing...
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#4025525 Review #4025525 is a subjective opinion of poster.
Preferred solution
Price reduction

Not fully satisfied

2.3
Answered my questions but concerns were not addressed properly .. need to buy a sofa set with no reviews. Asked for a sample cloth or the pic of the original item . Simple refused
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#4025381 Review #4025381 is a subjective opinion of poster.
Location
Alpharetta, Georgia
New Reviewer

Return

Not happy with having to pay for return shipping will probably not buy again for wayfair. Not happy that return fee not waived

User's recommendation: Do not buy from wayfair.

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#4024988 Review #4024988 is a subjective opinion of poster.
Pros
  • Some products
Cons
  • Nit full refund
Loss
$7
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Inquiring about my delivery that didn't I waited for delivery all day yesterday from 8 to 4 I was told I would get a delivery not only did I not get a delivery I didn’t even g arrive yesterday as told

1.0
I was expecting a delivery yesterday I was told between eight and four I would get my delivery I did not receive my delivery and neither did I get a phone call telling me that I wasnt going to get a delivery so I took the day off from work lost a whole days pay and I...
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#4024786 Review #4024786 is a subjective opinion of poster.
Pros
  • No follow through
Cons
  • No follow through
Loss
$150
Preferred solution
Price reduction
New Reviewer

No delivery or update on delivery

Called last Thursday about delivery and was told if we didnt here anything by today to contact. This has been ordered since around the 8th of August
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#4022144 Review #4022144 is a subjective opinion of poster.
Cons
  • Lack of communication
Preferred solution
Deliver product or service ordered

Waiting for replacement chair that was broken in delivery

Working with a regional contact for replacement. Client working on decision for the replacement. Product was discontinued so replacement chair unavailable.
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#4022032 Review #4022032 is a subjective opinion of poster.
Location
San Francisco, California

Adress is wrong for my shipping adress

FedEx delivered package to old address on 9/23/2022 still waiting to hear from them as of 9/27 can you assist?
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#4020476 Review #4020476 is a subjective opinion of poster.
Location
Ashburn, Virginia

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Verified Reviewer New Reviewer

Advertisement

An ad popped up with Wayfair. I hit to make great purchase. I went to pay. Opachouston@***.com. called to find out it was fake ad. I thought I was getting a great deal on leather sofa. What I got was a scam.dont buy from Oachouston@***.com
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#4019656 Review #4019656 is a subjective opinion of poster.
Pros
  • Gets delivered to your door
Cons
  • Scams online

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Verified Reviewer New Reviewer

Poor Supervisor service

1.0
In the past I have been pleased with wayfair however not now, I will be canceling my card. Placed an order 5/22, delivery service was horrible called and supervisor removed the balance of a $300+ order, well I thought she did. Now they have citibank charging me interested on money I never owed.

User's recommendation: Don't purchase from them.

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#4016952 Review #4016952 is a subjective opinion of poster.
Pros
  • Item was nice
Cons
  • Delivery and service when i called in horrible
  • Service
Preferred solution
The late feeling charges removed by citibank
New Reviewer

Price has dropped tremendous Fron over $3000 norw $2900 and they won’t give a price adjustment .won’t ever shop here again or use that card

2.3
Cant give a price adjustment for a sofa that was over $3000 for a Labor Day sale .now much cheaper $2900 and they have more reasons to not adjust the price or store credit . i will let all my 200k follower on social media how it really is here
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#4015600 Review #4015600 is a subjective opinion of poster.
Preferred solution
Price adjust or store credit

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Verified Reviewer New Reviewer

Damaged goods

Wayfair - Damaged goods
Wayfair - Damaged goods
I need an email address to customer service to request parts for a flush mount ceiling fixture. Have tried for months to reach your service team. Even went to manufacturer direct, but it was wrong manufacturer. (At least they responded) Help please.
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#4012071 Review #4012071 is a subjective opinion of poster.
Preferred solution
Replacement parts or replacement of fixture. Did not hold light heads, the gaskets were faulty and fixture heads crashed to floor. Small children live in this home

Damaged shipment

Wayfair - Damaged shipment
Wayfair - Damaged shipment
I ordered a office chair and base had multiple dents. A replacement chair was shipped. The replacement chairs base was dented almost identical to the original. Further review of the packing showed why they are dented. The packaging of this product is inadequate. Clearly upon arrival and reviewing this packaging it needs to be better. I am waiting for a replacement part and I stressed to customer service about repackaging them. Customer service has been very helpful but this has delayed my office chair about two months now.
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#4011604 Review #4011604 is a subjective opinion of poster.
Location
Paradise Hills, New Mexico

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Verified Reviewer New Reviewer

They didn’t come as scheduled

1.0
They didnt come yesterday to put my furniture together yesterday. I dont need them to come Tuesday. Refund me the handy people please
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#4011314 Review #4011314 is a subjective opinion of poster.
Preferred solution
Full refund

Question about a table

It is difficult to buy with only a photo. I want to purchase a dining table, but from a photo, one does not know the grain of the wood, if it is a smooth surface or does it have ridges, etc. very frustrating! Samples would help greatly!
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#4010334 Review #4010334 is a subjective opinion of poster.
Location
Shelton, Connecticut

I was order full bad but your company delivery worng staff, not full bad. So I was return your company staff & took the staff ups gust. UPS gust again same staff delivery three or four days after.

I dont know what happen the staff or problem again same staff delivery. When I was return your staff I saw cut return delivery cost.This no good company policy.so next time same customer no more order. Because he lose the money.you look another company return policy .Another company return policy more more better.
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#4009206 Review #4009206 is a subjective opinion of poster.
Location
Brooklyn, New York

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