Wayfair
Wayfair Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wayfair has 2.9 star rating from 3,089 reviews, with 49% would likely recommend. Rating split shows 51% unfavorable and 32% positive; overall consumer sentiment is mostly neutral.
Positive Feedback
Customers cite helpful, sometimes excellent customer service representatives, a wide diversity of products and competitive, medium price points, and occasional smooth replacements or refunds.
Negative Feedback / Risk Areas
- Frequent Wayfair customer complaints about late, missing, or wrong deliveries and unreliable carriers.
- Common reports of damaged or defective items and missing parts on arrival.
- Repeated issues with hard-to-reach or inconsistent customer service, billing errors, fraud concerns, and delayed refunds.
Key Takeaways for Future Customers
- Read Wayfair reviews and check tracking closely before purchase.
- Document orders and photos to speed refunds and dispute claims.
- Consider delivery options carefully and confirm white glove or assembly terms.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wayfair has 2.9 star rating from 3,089 reviews, with 49% would likely recommend. Rating split shows 51% unfavorable and 32% positive; overall consumer sentiment is mostly neutral.
Positive Feedback
Customers cite helpful, sometimes excellent customer service representatives, a wide diversity of products and competitive, medium price points, and occasional smooth replacements or refunds.
Negative Feedback / Risk Areas
- Frequent Wayfair customer complaints about late, missing, or wrong deliveries and unreliable carriers.
- Common reports of damaged or defective items and missing parts on arrival.
- Repeated issues with hard-to-reach or inconsistent customer service, billing errors, fraud concerns, and delayed refunds.
Key Takeaways for Future Customers
- Read Wayfair reviews and check tracking closely before purchase.
- Document orders and photos to speed refunds and dispute claims.
- Consider delivery options carefully and confirm white glove or assembly terms.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged product
The cat house that I received today has broken legs. It cant be repaired because you would have to tape them
User's recommendation: It’s a nice house and may be the only one damaged
Miami, Florida
2nd time delivery Co, did not deliver my scheduled order
This is the second time that Metropolitan Warehouse & Delivery Company, didn't deliver my SCHEDULED delivery... Wasting another entire day waiting, only for a no show, and it being rescheduled for an additional week away.
Which makes no sense, since supposedly it's sitting right down the road in Palatka. I have enjoyed recently switching from purchasing larger orders on Amazon, and instead using Wayfair. However, there is no reliability on pre- scheduled deliveries, making there deliveries... Our time is of great value, so since Amazon deliveries are able to be honored, met and kept,we will return shopping for our more expensive items with Amazon unfortunately.
I Highly recommend using a more reliable delivery service... We enjoyed the quality Wayfair offered.
Thank you for your time, and consideration on reviewing and looking into this grievance.
Sincerely,
Douglas Weaver
User's recommendation: Use Amazon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kelowna, British Columbia
Package
I am still waiting for a package and the tracking number I was given doesn't work I included the screen shot of the order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
Payment
Again I'm asking why I have to pay Apple cards for payment through a WhatsApp number. Please return.
- Payment using apple cards
- Suspicious
Preferred solution: Full refund
User's recommendation: I don't recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
You want me to pay 9.99 for help im not paying anything
I bought an item for my baby and there were missing parts , I am not paying 9.00 to talk to a rack
Person
Preferred solution: Full refund
User's recommendation: No, because I got missing parts on my order im not happy
Port Saint Lucie, Florida
Resolved: Problem with none of the phone numbers are working installation
None of the phone numbers for Wayfair are working. All the phone numbers do not actually dial. Why can you not get a phone number that actually dials and connects with a representative from Wayfair?
- Good items and delivery
- Companies these use for putting items together should show up on time
Preferred solution: Actually someone to show up and put the desk together This is second time installer has not shown up
User's recommendation: Find the correct number to call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor delivery
1st order was surprised metal cabinet. Supposed to be delivered in next day, but showed up about 4 days late with damaged parts.
The package was obviously dropped on its corner bending several of the cabinet walls. I hammered them out to not have to deal with it.
2nd order is a filing cabinet. Supposed to be delivered in 2 days. Ordered 12/20/25.
Got a message that "order arrives today" on 12/23, then again on 12/24, 12/26 and 12/27.
On 12/31 I called to ask where my order is, and it was lost so they sent another one to be delivered 13. Today is 1/11 and I still have not received it.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy furniture from Wayfair.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective furniture
Don't buy Wayfair furniture. Product quality, customer service is poor.
Wayfair sells furniture with defective coverings. Furniture manufactured by their company Andiver Mills.
They say Andover Mills will not warranty their furniture but Owner Wayfair does not stand behind its defective furniture.
- Defective furniture
Preferred solution: Full refund
User's recommendation: Don't be suckered and. buyer from Wayfair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jensen Beach, Florida
Got more than I orderd
I ordered two rocker recliners and I just received two more that I didn't order. I need them picked up. And your customer service agent was wonderful.
- High quality appearance in pics
Preferred solution: Love the new rocker recliners and loveseat
Paid for white glove delivery got drop shipped
I'm a 5-foot-2-inch, 95-pound widow. Even though I paid for white glove delivery, my sofa got drop-shipped in my front yard on a Sunday.
It was a miracle that my handyman was in town and able to come and bring it inside before it got ruined by the rain that was coming. I had to pay him $100 for emergency help after I paid Wayfair $100+ for white glove delivery and assembly.
- Good prices
- Large selection
- Bad delivery
Preferred solution: Price reduction
User's recommendation: Forget about white glove delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Millbury, Massachusetts
Excellent customer service!
Need to return an item I ordered, but I ordered the wrong size. I reordered the correct size and received it today.
- Customer service was so professional and helpful
- None awesome service
Preferred solution: I was told how I could return an item that I ordered incorrectly
Milwaukee, Wisconsin
Resolved: Problems with Wayfair
Company fixed the issue and I have been provided with full refund. Take pictures and send emails.
There is a fraudulent phone number when you Google Wayfair customer service, with a wayfair.ie address and an (838) prefix. This is the fraudulent site.
While on with them, my credit card was charged for 3 different charges, which my credit card company caught. The products from the real Wayfair are good, but they must solve the security problem because the fake Wayfair seemed to have access to the real Wayfair accounts.
Preferred solution: Deliver product or service ordered
User's recommendation: Buyer Beware the fake Wayfair!
Canonsburg, Pennsylvania
I want a to purchase a rug that has been out of stock
I want to thank the person who helped me. To be clear, I was not pissed. Just annoyed that the rugs show out of stock, and I have been trying to get them for a very long time.
- Ships fast
- Out of stock caused me to buy from another company
Preferred solution: Nothing
User's recommendation: Call if something is out of stock. They may not have updated the system
Glasgow, Glasgow City
Major issues with construction and damage
My wardrobe will not assemble and the technician who came to help was also baffled. While he saw no flaw in my assembly he was unable to complete it as I needed and in the process of trying he inadvertently damaged it further.
I have mixed feelings about Wayfair as this was my first purchase, and while I love the wardrobe I bought Wayfair seems to be equivocating on how far they are willing to go to ensure I get my moneys worth. I purchased a wardrobe with two functioning sliding doors and Wayfair seems to think its alright to offer me a discount on the cost and not fixing or replacing it.
Who would this be acceptable to, I wonder?
The gentleman who helped me at customer service was brilliant, he made a heroic effort to sort this problem out, also considering the assembly instructions are Byzantine!
Im not sure if Id buy from Wayfair again, I spent a lot of money and I expect to at least get what I paid for. Wayfair sold me a defective product and they need to make that right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Paltz, New York
Return sent wrong size
Wayfair returned my money after deducting shipping cost. Not thrilled about that because the item was snuck in under the 6 size I wanted so it is the fault of Wayfair that I ended up with a 4 tree instead of the 6 I believed I had ordered.
- Wide selection of products
- Easy to get fooled about size
Preferred solution: Return shipping cost
User's recommendation: READ EVERYTHING CAREFULLY 3 times
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Verified Reviewer |
Columbia, South Carolina
Broken mirror
The person I spoke with did the best she could but she was unable to offer much assistance because of company restrictions.
very nice customer service but I am very frustrated with shattered mirror that arrived after many delays. How do I dispose of a larger shattered mirror.
Received no help on that issue. Will not do business with Way Fair again.
User's recommendation: don't recommend Way Fair
About
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Wayfair is an American e-trade company with global operations, including in the UK, Ireland and Germany. It is headquartered in Boston, MA, and maintains its warehouse in Ogden, Utah. The company began in 2002 as CSN stores by selling furniture, having extensively expanded its inventory to other household items decor, bed and bath, kitchen and dining, home improvement toys, pet accessories, etc. Wayfair took its operations over from CSN stores in 2011 and continues selling the whole range of items previously listed in the CSN catalogues. Currently, the online resource of the company features products of more than 5,000 brand names. In addition to products in kind, the company also maintains wish lists, baby registry, wedding registry and gift certificate options.
Wayfair is ranked 141 out of 4582 in Furniture and Decor category
USA, Canada
Wayfair FAQs
Wayfair is a well-known online platform worth considering for customers seeking furniture, home goods, and decor at competitive prices. Founded in 2002, Wayfair is known to be a reliable retailer that operates globally. To ensure customer satisfaction the company has developed an effective customer support system. While Wayfair is reported by users as a trustworthy company, it’s always a good idea to read product reviews and check return policies on the website to avoid untrustworthy sellers or issues with items that don’t match the description.
Wayfair is owned by Steve Conine and Niraj Shah.
Should you need to reach out to the Wayfair corporate office, you’ll find it at 4 Copley Place, 7th Floor, Boston, Massachusetts 02116, United States. The central location of this Wayfair address plays a crucial role in their steadfast operations seven days a week. In its pursuit to provide the best possible customer service, Wayfair has expanded its horizons to other locations, too. These include an office at 550 S. Depot Drive in Ogden, Utah, 84404, and another at 1313 Research Way, Orem, Utah, 84097. Additionally, if you are in Texas, you can find a Wayfair location at 3101 University Drive East, Bryan, Texas 77802.
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