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I bought 2 rugs from Wayfair--total cost was $134 with free shipping. The "jute backing" advertised on the website actually meant "no backing at all"--the rugs just slide all over my hardwood floors. So, it was return time. Unfortunately, I've been spoiled by...
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66 comments
Anonymous
#1747860

I bought a chandelier found it for less than half price (hundreds of dollars) on Amazon. Cost of shipping back will be too much!

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Review
#438397 Review #438397 is a subjective opinion of poster.
Loss
$70
Tags
  • Return Policy Ripoff

Wayfair - Pumkin plaque

I returned a pumkin plaque. About a month or more ago. I sent receipt of when I sent the item back it was so much smaller than I thought it was 39.00 .was what I paid plus shipping. I have not recieved credit for it. Please cgeck on this for me please. Diane B. Thornton 2852 Wynfield Crossing lane Winston--Salem NC Thank you!
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Review
#1683337 Review #1683337 is a subjective opinion of poster.
Pros
  • Wayfair is a good company
  • Great products sometimes misleading in sizes
Cons
  • Taking too ling to credit a returned item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3900
Preferred solution
Full refund

Wayfair in Metairie, Louisiana - Ordering

5.0
Details
Vanessa in customer service was very professional and helpful. I was not and am not a pissed off customer , but I am a satisfied customer.
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Review
#1683256 Review #1683256 is a subjective opinion of poster.

Wayfair - Inaccurate website description and customer service

4.7
Details
The Hotel Group California King sheet set indicated that 4 pillow cases were included. The set arrived today with only 2. Amy, my customer service representative, took my call. I found her to be professional, courteous, efficient, knowledgeable and extremely helpful. She acknowledged the discrepancy and made good on it. With this kind of outstanding customer service, I am a very satisfied Wayfair customer.
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Review
#1682793 Review #1682793 is a subjective opinion of poster.
Reason of review
Good customer service

Wayfair - Regarding purchase

She was very helpful and polite. Thank you
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Review
#1682537 Review #1682537 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Full refund

Wayfair in Phoenix, Arizona - Recent order

The associate canceled the order as the item won’t be delivered until December and I do t want to wait that long. He said perhaps I may have to wait until tomorrow to see if they proceeded with the cancellation. If not I will have to wait until the item arrives so that i Can return it.
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Review
#1682029 Review #1682029 is a subjective opinion of poster.
1.0
Details
I opted for the pay no interest for 18 months. Well I didnt click into the offer where it spelled out that its actually deferred interest which i cant believe is even legal anymore. I was almost paid off by the 18th month and figured I would only get charged interest...
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Review
#1681637 Review #1681637 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
All the interest charges reversed
Tags
  • Scam

Wayfair in Calgary, Alberta - Problems with order

3.8
Details
hello what happened is that Sarah the customer service. Sarah was very professional and she tried to resolve my issue between paybright and Wayfair and wasn't able to but we'll be calling me first thing in the morning.
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Review
#1680107 Review #1680107 is a subjective opinion of poster.

Wayfair - Targeted customer

2.0
Details

Update by user Oct 14

Without consumers these reps would not have jobs.

Original review posted by user Oct 13

I have been victimized by this Customer Service team. Every time I try to make a purchase, I am told the reps cant take my order, i need to talk to a special team. So The last time someone named Thomas , "a female" called she was VERY UNPROFESSIONAL. I need to place my order & not be subjected to this type of humiliation by these reps. After all without Consumers that would not have jobs .
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Review
#1679294 Review #1679294 is a subjective opinion of poster.
Pros
  • Wayfair is a good company
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Wayfair - Charges incorrect

5.0
Details
I placed an order and had to cancel based on the delivery time being to far out. I called on three different occasions and each time received wonderful service from the reps. Short wait times and very friendly each time.
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Review
#1679037 Review #1679037 is a subjective opinion of poster.
Reason of review
Good customer service

Contact Wayfair Customer Service

Mailing Address:
Wayfair LLC
4 Copley Place, 7th Floor
Boston, Massachusetts 02116
United States
Phone:
(877) 929-3247
All Wayfair Contacts

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Wayfair Questions

Wayfair - Stay in your own lane!

I think it is a sad state of affairs when you resort to advertising on sites like "Next Door." These are sites for hard-working people on limited budgets to get used items at a very reasonable price. YOU SHOULD BE ASHAMED OF YOURSELVES!!
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Review
#1678473 Review #1678473 is a subjective opinion of poster.
Pros
  • Ca shop on-line
Cons
  • Bad return policy
Reason of review
Your advertising
Preferred solution
Get off these sites, they are not for you!!