filters
state:
Show
city:
Show
product:
Show
I bought 2 rugs from Wayfair--total cost was $134 with free shipping. The "jute backing" advertised on the website actually meant "no backing at all"--the rugs just slide all over my hardwood floors. So, it was return time. Unfortunately, I've been spoiled by...
Read more
Anonymous
Virginia Maloney

After reading this horrible return experience, I will NEVER purchase from Wayfair. I will only deal with Amazon.

Anonymous
Anonymous

A Jute rug will require a rug pad on a wood floor...not Wayfairs fault. Customer should have known that.

#438397
Reply to reviews
I have been looking at a dining table on their website for quite some time. I finally decided to apply for their credit card which said 12 months free financing if paid in full. The table was on sale for $531. I did their online credit app and it was quick and easy and...
Read more
Anonymous
KEN

I WAS TOLD 12 MONTHS FREE FINANCING GOT 1ST STATEMENT I WAS CHARGE INTEREST BAD CUSTOMER SERVICE ZERO HELP CLOSE ACCOUNT WILL NEVER DEAL WITH THEM AGAIN

Anonymous
Amanda

Calm down. Talk about first world problems, jeez.

1.7
I liked
  • Product
I didn't like
  • Company
  • Customer service
  • Credit card
#813035
Reply to reviews
I received my Clique headboard on June 30, 2016. It was delivered to my home in San Diego, and judging from the quick delivery I believe it came from a warehouse in Southern Cal, maybe even San Diego. I installed the headboard, and the next day woke up with a couple of...
Read more
Anonymous
4MyFriend

STILL happening!! My friend also just purchased a grey fabric headboard from Wayfair that arrived with a horrific bedbug infestation, at the end of August, 2018! It has cost h...

Anonymous
liza

Oh no, I purchased a headboard for my parents after getting rid of some bedding and noticed bedbugs. I wasn't sure about what they were but I see them more and more now... I'm...

#877120
Reply to reviews
Very disappointed with Wayfair. Bought this item during their "Black Friday Sale" one would assume this to be their lowest price for the season. Only to find out that from the time we placed the order and it delivered the price dropped, although it the drop is not...
Read more
3.4
I liked
  • Delivery
I didn't like
  • Pricematch
#971744
Reply to reviews
I have never and will never shop at Wayfair because their commercials are irritating!!! I can't stand it! The dancing (horribly I might add), the stupid facial expressions, the jingle and of course the 'drop the mic'. No one likes these. It is almost as if they KNOW...
Read more
Anonymous
Tabbs

Oh how I loathe their commercials, and you are spot on about the dancing. Especially the guy who does that fast little dance then a big "here it is" gesture to the damn table ...

Anonymous
Nina

Please please do away with the commercial where a woman is singing a long-winded bunch of words that I can't even make out what the heck she is saying. It's not selling me at ...

#1180792
Reply to reviews
Wayfair - BED BUGS!!!!!!!!!!!!!!!!!
Wayfair - BED BUGS!!!!!!!!!!!!!!!!!
I ordered a beautiful upholstered bed from Wayfair and it was great until I kept waking up to bites on my arms. I thought I might have been allergic to mosquitos because I never saw a bug in my bed and I have never dealt with bed bugs before plus the bites were only on...
Read more
Anonymous
Chandresh Thakkar

I bought the same bed mull house felisa and have had the bed bugs ever since it came. It was my daughters bed and she stopped sleeping on it. so we realized these were bed bu...

Anonymous
MJPS

If these complaints are legit, why hasn't one of you postedyour response from Wayfair corporate?

2.6
I liked
  • Dissatisfied
  • Quality and price
  • Product
I didn't like
  • Living out of bags for 6 weeks
  • Quick to just refund you the money
  • Hundreds of bites on my arms
#929913
Reply to reviews
I got approved for a $1500 credit limit with WayFair one year ago exactly. I was on a 12 month 0% financing deal and everything was going well until last month, I missed the payment by a few days. It was the holidays, I didn't think anything of it because 1) this was...
Read more
Anonymous
Heather84

Same had credit almost 3 years hardly used it, was excitec bc my bill was almost paid off and i get a notice they decrease my limit 100 00 ok no biggie right? Wrong they decre...

Anonymous
Shelby

They have done the same to me and I have not ever been late with them in the 3 years+ I have had this CC open! So frustrating!!

3.5
#1178256
Reply to reviews
Wayfair - Damaged part replacement prompt and easy
Wayfair - Damaged part replacement prompt and easy
Wayfair - Damaged part replacement prompt and easy
Wayfair - Damaged part replacement prompt and easy
The fireplace mantel was delivered promptly. We opend the carton (there was no indication of damage inside). All pieces are beautiful, good quality. I called customer service and had great response from rep. Regarding order of Dawn Electric Fireplace Mantel by Alcott...
Read more
#1351984
Reply to reviews
I've had a wayfair credit card for several years and have never had an issue with them, until I looked at my last statement. they charged me $455 in interest in 1 month and raised the interest rate to 28%. when I called to try to re-negotiate the terms and lower the...
Read more
Anonymous
Yort

When I realized how much I was charged a month in interest, I closed out my account. Unbelievable. Too high for my blood. Nothing is worth that much!

Anonymous
Beverly

If you don't pay off your purchase(s) at the end of the promotional interest free period (6, 12 or 18 months), you will be charged ALL of the interest that would have accrued ...

#1240020
Reply to reviews

Contact Wayfair

Mailing Address:
Wayfair LLC
4 Copley Place 7th Floor
Boston, Massachusetts 02116
United States
Phone:
(877) 929-3247
More
Been a customer for many yrs. along with family members, you have no right to boycott for freedom of speech, Laura Ingraham has a right to express her opinion without being silenced from big co. as yourself. I will be looking elsewhere for merchandise til you ppl come...
Read more
Anonymous
Chris Freer than you Murica 1

I will buy more from Wayfair to make up for the 3 people here who will "no longer" shop at Wayfair. I feel like companies have every right to choose where their commercials ar...

Anonymous
Cathy Freedom

Your company is RETAIL, not politics! Stepping on toes of FREEDOM OF SPEECH. Should pay attention to paying customers, not dog & pony show of some teen. I refuse to do busines...

Fuldabrück, Hesse
#1224327
Reply to reviews