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I bought 2 rugs from Wayfair--total cost was $134 with free shipping. The "jute backing" advertised on the website actually meant "no backing at all"--the rugs just slide all over my hardwood floors. So, it was return time. Unfortunately, I've been spoiled by...
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66 comments
Anonymous
#1747860

I bought a chandelier found it for less than half price (hundreds of dollars) on Amazon. Cost of shipping back will be too much!

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Review
#438397 Review #438397 is a subjective opinion of poster.
Loss
$70
Tags
  • Return Policy Ripoff
1.7
Details
I have been looking at a dining table on their website for quite some time. I finally decided to apply for their credit card which said 12 months free financing if paid in full. The table was on sale for $531. I did their online credit app and it was quick and easy and...
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29 comments
Anonymous
#1571544

Don't get there credit card there say no interest for 12 months. Then when I got my bill I got charged interest.

I called and they said promotion over with all throw there still saying online no interest I got 12 months no interest but getting interest charge. Called again they told me just pay it off to avoid interest scam alert don't get there card.

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Review
#813035 Review #813035 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Company
  • Customer service
  • Credit card
Reason of review
Problems with payment
Tags
  • Wayfair complaint
  • Wayfair rip-off
  • Wayfair Credit Card
I received my Clique headboard on June 30, 2016. It was delivered to my home in San Diego, and judging from the quick delivery I believe it came from a warehouse in Southern Cal, maybe even San Diego. I installed the headboard, and the next day woke up with a couple of...
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51 comments
Anonymous
#1755591

Just discovered my headboard from Wayfair had them inside

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Review
#877120 Review #877120 is a subjective opinion of poster.
Product
Reason of review
Bed Bugs!
Loss
$250
Preferred solution
Pay me for the cleaning products that I had to purchase to get rid of the bed bugs
2.6
Details
Wayfair - BED BUGS!!!!!!!!!!!!!!!!!
Wayfair - BED BUGS!!!!!!!!!!!!!!!!!
I ordered a beautiful upholstered bed from Wayfair and it was great until I kept waking up to bites on my arms. I thought I might have been allergic to mosquitos because I never saw a bug in my bed and I have never dealt with bed bugs before plus the bites were only on...
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10 comments
DilapidatedOyster
#1684198

All they offered was a refund? Wayfair have to do more than that.I had a not so good expierence with wayfair.i was looking for a specfiic desk chair.i wanted one with four legs not five.I only saw chairs with five legs.So i decided to buy one from wayfair for $50.Then i notice a chair on wayfair could not tell if was 4 or 5 legs.I asked question on web how many legs.wayfied answer to question was it had four legs,therefore i ordered chair.It cost twice amount i was going to pay for other chair.When chair arrived it has FIVE legs.not FOUR as wayfair said.I e-mail wayfair telling them how i relied on info from them to make a purchase that money was spent needlessly.Wayfair response to me was offer 10% off next purchase.Your experience many times worse then mine.Bottom line wayfair appears unconcerned about customer service or their customer!!

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Review
#929913 Review #929913 is a subjective opinion of poster.
Pros
  • Dissatisfied
  • Quality and price
  • Product
Cons
  • Living out of bags for 6 weeks
  • Hundreds of bites on my arms
  • Quick to just refund you the money
Reason of review
Bed Bugs
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • Furniture wayfair
  • Felisa Queen Upholstered Bed

Wayfair - Broken chair

Wayfair - Broken chair
Wayfair - Broken chair
Wayfair - Broken chair
Wayfair - Broken chair
Wayfair - Broken chair
Wayfair - Broken chair
Send me a new love seat
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Review
#1658436 Review #1658436 is a subjective opinion of poster.
Pros
  • Woman answering was trying to be helpful
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund
I love the products advertised on Wayfair.com, but I can't count the times I have wanted to order something, and it is "out of stock." They will post a date when it will be back in stock. When it gets close to that date, they change the date to the next month. Next...
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7 comments
Anonymous
#1719942

I couldn't agree more! I am purchasing a new home and have been comparing products.

Every time I add an item to my cart and while I'm in the check out process the item becomes out of stock!! What the heck???

Back to Amazon I go! Goodbye Wayfair!!!!!

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Review
#1202337 Review #1202337 is a subjective opinion of poster.
Wayfair - !!!BED BUGS!!!!
Wayfair - !!!BED BUGS!!!!
Wayfair - !!!BED BUGS!!!!
BED BUGS!!! Please do your research before purchasing any bedding from Wayfair! There are reviews upon reviews about their cloth bed frames and BED BUGS!! I certainly wish I had done mine. The eggs take about 100 for a person to actually realize there is an...
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Review
#1287899 Review #1287899 is a subjective opinion of poster.
Product
Reason of review
Bad quality
Resolved
1.3
Details
Wayfair - To much spent on poor quality and poor customer service, Ripped Off

Update by user Jul 01

I complained again and again to Wayfair. They gave me a small discount and sent a new top door.

Will take over a month for someone to come out and fix the 2 problems but it is scheduled. They also offered to pick the book case up and deliver a new one but after reading...

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Review
#1548215 Review #1548215 is a subjective opinion of poster.
Pros
  • Friendly customer service
  • Some of the customer service reps
Cons
  • Acount managers
  • Gave me a run around
Reason of review
Bad quality
Loss
$800
Preferred solution
Need a top door that fits in the same color and the sharp staples removed.
Tags
  • Wayfair rip-off
  • Fake delivery promises

Wayfair credit scam

1.0
Details
So I was moving and needed some furniture, so I signed up for a a credit account with wayfair. Now 12 months later after NEVER missing a payment, they keep reducing my available credit down to my outstanding balance. This shows my card as being close 100% used which effect my credit score. Now when I call a message says theyve terminated the card program. Both ph #'s on the back of the cardgo nowhere. This is some shady stuff! Never use Wayfair for anything again.
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Review
#1613958 Review #1613958 is a subjective opinion of poster.
Cons
  • Sucks and lies
  • Credit card is a scam
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Tags
  • Credit Card Fake Promo

Contact Wayfair Customer Service

Mailing Address:
Wayfair LLC
4 Copley Place, 7th Floor
Boston, Massachusetts 02116
United States
Phone:
(877) 929-3247
All Wayfair Contacts

Latest Question

Wayfair Questions
3.5
Details
I got approved for a $1500 credit limit with WayFair one year ago exactly. I was on a 12 month 0% financing deal and everything was going well until last month, I missed the payment by a few days. It was the holidays, I didn't think anything of it because 1) this was...
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7 comments
MetallicArcticHare565
#1673976

I have been with Wayfair for 9 months. I purchased several items and paid my card off each month.

I never had a late payment. I have 7 other credit cards from 5K limit down. Which all have never been late and have a 0 balance each month. Though my credit is good my scores are still low due to the inquiries from opening a business this past year.

Wayfair reduced my credit limit to 100.00 which is very upsetting.

I cannot feel comfortable now to do business with a company who does not trust me when I have shown nothing but perfect payments back to them. Sad they go off of a score and not off of your true credit report history.

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Review
#1178256 Review #1178256 is a subjective opinion of poster.
Reason of review
Problems with payment