Wayfair
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Great
They were very good, and fast to place what I wanted!!! It is a little different than it was a few yrs ago to order, but things are continuing to change. Sorry but I dont have anymore to say
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
I applied for a credit card a couple days ago and have no response at all
I applied for a credit card days ago, didn't get a response through email, phone call, nothing. I would just like to know what is going on and if I'm able to get a credit card through you guys.
I have perfect credit. I should be able to get one.
Preferred solution: Credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was sent the wrong order and the customer service rep refused to honor the promo i was given…
- - The wrong item was sent and the discount couldn't be honored.
- - The staff were rude, and the lamp was cheaper but I was charged for the expensive one.
I was sent the wring item and was told that the discount I was given could not be honored if i exchange it for the correct itemThe customer service person was extremely rude and minimized my issue.The lamp I received was less than the one that I ordered but was charged for the expensive one that I originally ordered. Thankfully, I noticed the difference in the lamp!!!
- Lots of product choice
- Pictures are not reflective if what you get
Preferred solution: Full refund
User's recommendation: Be aware of the photos on the site, they are not true representations of products….
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, New Jersey
Warranty Info of Purchased Product
don't buy anything that may require you to contact Wayfair after making a purchase. System is broke.
Kept getting disconnected and gave up after 3rd time.xxxxxjjjjjkkkkkuuuuuwwwwwuuuuuyyyyyeeeeevvvvvsssss
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lindsay, California
Bait and switch
With an income of $100,000+ and a FICO of 850, Wayfair would not grant a credit increase. They reported to Experian when the payment was not even due. I paid them off and closed the account!
Preferred solution: Price reduction
User's recommendation: Avoid at all costs!!!
Birmingham, Alabama
New recliner is broken and Wayfair did absolutly nothing to help me!
Stand behind your half-ass products and offer a solution when they malfunction. Wayfair offered me nothing except to say it is out of warranty!
I doubt that I will be a return customer.
I will spread the word. Shame on Wayfair for the sorry excuse for customer service!
- You offer no help with consumer issues and your only answer is it is out
Preferred solution: I just want it fixed,it shouldn’t take much ! But Wayfair offered no solutions.The next question asks if I lost money,yes,in a way I did because the product can’t be used as intended.
User's recommendation: NONE-I will be telling people otherwise ! This sofa is in a room we rarley go to and the sofa has been used less than five times .What a crock!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaving trouble to place in order
I cannot place my order. I have 5 items to place the order.
Can someone give me a call, please? I need to place the order as soon as possible.
Preferred solution: Dime ti help me to place. An order
Columbia, Illinois
Question problem solved question answered wall paper
Company fixed the issue and I have been provided with product or service ordered. Talked to customer service & it was resolved.
I didnt understand how much wall paper I needed. It was calculated & explained.
The gentleman was courteous . Problem solved & order placed.
User's recommendation: Excellent service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jonesboro, Georgia
Fraud concerns
Agent unable to assist. Advised that we call back on Friday July 24
Ask for service security team.
We continue to get notified by wayfair concerning address change
Preferred solution: Stop the hacker
User's recommendation: N a
Orange Park, Florida
Very happy
- - The shower hook broke when pulling the brush.
- - It was outside warranty but Wayfair replaced it.
I purchased a wall hook made of metal and had it mounted in my shower. I pulled the shower brush and the hook fell on the floor and broke.
I felt, considering it's construction, this should not have happened.
Even though it was far outside it's warranty date (although less than a year) wayfair agreed with me and replaced the item. Could not be more pleased.
Los Angeles, California
Return
I need to return lights and be refunded for non-installation. These were listed under wireless, and I can't use them.
- Installation
Preferred solution: Full refund
User's recommendation: Don’t buy
Albany, New York
Defective parts
Parts 10 and 17 are not connecting. The holes in part 17 are mismatched and can't connect to part 10. I tried resolving the issue, but it is still not resolved.
- Problem putting vanity together
Preferred solution: Get the correct part for the vanity
San Fernando, California
Not helpful
I ordered a bookcase from Wayfair. Ordered someone to come put the bookcase together the first time the person that needed to come put bookcase together they didnt show called Wayfair and Angies list and they rescheduled for someone else to come and they didnt show either. They hire unreliable people.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sellersburg, Indiana
Unsatisfied with Customer Service Mgr last week.
- - The initial CS agent was professional.
- - The Brookhaven end table arrived without hardware.
- - The manager denied my offer to pay for hardware to order it.
I'm very unhappy with the response and lack of help I received from the manager of Customer Service last week. The initial contact with customer service gentleman was very professional and tried to get me some help for a solution to my problem.
Problem: we moved into a new house, and I ordered a Brookhaven end table. I did not unpack the table due to work being done. The table was purchased exactly 1 year and 3 days from the date of my contact. The hardware was not included with my table.
I went first to my hardware store for help but they do not have the items needed. I attempted to contact manufacturer but unable to get an answer via phone. As stated, the gentleman who answered my call for help was very professional and tried very hard to resolve my issue. I offered to pay for hardware if they could order it from the manufacturer.
The manager of the customer service denied my request.
The gentleman that tried to help me was very professional and went to the manager three times. I then asked for a phone number to contact the company but have not received any information requested.
[PERSON_NAME]
User's recommendation: Customer service management not helpful. Check furniture and parts upon receipt.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Danbury, Connecticut
Appts never showed
Bought outdoor furniture, 2 times Angie's List no call, no show for assembly of furniture. No one called to schedule or cancel!
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation