Wayfair
Reviews and Complaints
Swansea, South Carolina
Missing items
Representative was very helpful to resolve the issue with the items that I ordered. Very professional and courteous. Thank You!
- Shipped fast
- Missing items in package
Preferred solution: The missing parts that would be nice!
Dallas, Texas
Just making sure payment was chanced from old automatic 150.00 to 50.00untill payed off your repercenative did a great job thanks
- - I wasn't pissed, I was just trying to confirm the payment had been changed.
I wasn't pissed just trying to make sure the payment had been changed 
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Myrtle Beach, South Carolina
Delivery update
- - Ordered a king bed and frame in January; order was lost.
- - A new order for the same bed was placed February 25.
- - Wayfair cannot track the large package.
We ordered a king size bed and frame in January from Wayfair. After several weeks they just said the order is lost.
Theyll cancel the order and we should place a new order.
February 25 replaced a new order for the same bed and its hard to believe we do not have our package and weve been promised it for every day for the last week Wayfair customer service reps are very pleasant. They just have no idea of how to track a large package..
User's recommendation: Do not order oversized from Wayfair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
You want me to pay 9.99 for help im not paying anything
I bought an item for my baby and there were missing parts , I am not paying 9.00 to talk to a rack
Person
Preferred solution: Full refund
User's recommendation: No, because I got missing parts on my order im not happy
Port Saint Lucie, Florida
Resolved: Problem with none of the phone numbers are working installation
None of the phone numbers for Wayfair are working. All the phone numbers do not actually dial. Why can you not get a phone number that actually dials and connects with a representative from Wayfair?
- Good items and delivery
- Companies these use for putting items together should show up on time
Preferred solution: Actually someone to show up and put the desk together This is second time installer has not shown up
User's recommendation: Find the correct number to call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor delivery
- - Two orders had issues: a metal cabinet arrived late with damaged walls; a filing cabinet order was lost, a replacement sent, not received.
1st order was surprised metal cabinet. Supposed to be delivered in next day, but showed up about 4 days late with damaged parts.
The package was obviously dropped on its corner bending several of the cabinet walls. I hammered them out to not have to deal with it.
2nd order is a filing cabinet. Supposed to be delivered in 2 days. Ordered 12/20/25.
Got a message that "order arrives today" on 12/23, then again on 12/24, 12/26 and 12/27.
On 12/31 I called to ask where my order is, and it was lost so they sent another one to be delivered 13. Today is 1/11 and I still have not received it.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy furniture from Wayfair.com
Brooklyn, New York
Highly professional they took care of me with the uppermost care and I really appreciate that because I was so frustrated about my picture frame, but I took care of me
All I can say is Wayfair took care of me. They listen to me and took care of my problem. I really and truly appreciate that.
Milledgeville, Georgia
Concern my account
- - There is a fraudulent charge on account 0305; I could not speak with customer service about account and would like to speak with customer service.
Could not speak with customer service about account There a fraudulent charge to this account. This account 0305 has appeared on my account several time. Would like to speak with someone in customer service.
Maricopa, Arizona
Defective product
Purchased patio umbrellas faded after only being outside a short time , sold as fade resistant but they are not crap ***
Los Angeles, California
All is great
All is great.!! Setup gentlemen was great!
I have no complaints. The product is better than I expected!
Rensselaer, New York
Received wrong sized product.
By contractor, I ordered 10-foot-wide by 7-foot-long curtains to go around Mike's gazebo. They sent the wrong sizes.
They sent 7-foot-wide and 10-foot-long. I have been trying to straighten this out for at least 6 months. I'm disabled and need this product so I can be set out on a deck, but without these sides, I can't due to weather conditions. I don't understand why they just don't take this back and give me what I ordered.
I've been trying to do this for 6 months. Take care of my country, totally disabled, and I would like somebody to do something.
- I have not heard from a person regarding my complaint
Preferred solution: I would like to send this wrong one back and get the right 110 foot wide by 7 foot long.
New York, New York
Bad customer service
Messed up with the delivery status wrong item got to switch to resend order other reasons set one a similar instead of two assembly people I hope things go right today thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective furniture
Don't buy Wayfair furniture. Product quality, customer service is poor.
Wayfair sells furniture with defective coverings. Furniture manufactured by their company Andiver Mills.
They say Andover Mills will not warranty their furniture but Owner Wayfair does not stand behind its defective furniture.
- Defective furniture
Preferred solution: Full refund
User's recommendation: Don't be suckered and. buyer from Wayfair
Kennesaw, Georgia
Credit not received
Told to wait a couple more days for credit to show on my credit card. I have been a customer of Wayfair for a long time with many purchases.
Preferred solution: Full refund
San Marcos, California
Cannot get through in the customer service line, keep getting cut off.
Can't get through the customer service line; keep getting cut off. I ordered an item 2 months ago; it's never been delivered.
Preferred solution: Deliver product or service ordered
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