Wayfair - So many problems - I want a refund. These bookcases are trash.

I purchased 2 bookcases (Order #418347****). Both were delivered on December 20, 2023, and the person from Angi's came to assemble them on December 22 to assemble them.

He assembled one bookcase without problem. But more on that later.

After the holiday, I called Wayfair customer service on 12/29 because there was a piece missing (piece 5), and there was damage to both pieces #6 because, the assembler told me, the holes were drilled wrong and he tried to force the pieces together, which damaged them. Customer service told me I would receive an email asking for pictures of the damage, and that the 3 replacement pieces would be sent immediately.

When I received the email asking me to upload the pics, it didn't work (the upload button didn't take me anywhere). Later that day, I received an email saying the replacement pieces would arrive on 1/10/2024.

On 12/30/2023, I received an email saying the replacement pieces were delayed and would arrive on 1/13/2024.

That was two days ago, and I have not received the pieces.

At this point, I want a refund for all of this mess because:Two shelves on the bookcase that was assembled on 12/22 are visibly bowed after less than a month with books on them. It's not even worth assembling the 2nd bookcase if this is what's going to happen. I have pictures to show all of this but have not been able to upload. Happy to share if that's possible.

These bookcases and this entire experience with Wayfair has been horrible.

I want a refund for both. You're welcome to pick them both up.

Amy Serafino