Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I order a book shelf, the very one pictured in one of their commercials. It arrived by the specified date.

There was some assembly required, but it was obviously of poor quality. It stood about 2.5 feet tall and swayed 3 in to either side. The reviews said, it was stackable, but what I brought could not support it's own weight. I wrote a very bad review reflecting the quality of the product.

It was posted and a day later removed. I had to pay for return, which had to be done by their strict guidelines. It was hard to repackage this item dew to the Asian packaging.

It was obvious a shipped/foreign product, and substandard. It's just the false commercial and the removal of my review was an attempt to mislead the buying public.

Product or Service Mentioned: Shelf.

Reason of review: Bad quality.

Wayfair Cons: Quality of product.

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