Durham, North Carolina
Not resolved
1.8
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
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I bought two walls sconces that were decent looking but the plate that covers the junction box was smaller than the junction box it was intended to cover. I hung them anyways but in a period of 6 mos they repeatedly blew out LED bulbs.

First the bulbs would flicker and then would just die (these are not inexpensive as they were dimmable CGLU-10 models) After a period of time and annoyance we removed them and replaced them with safer, better quality wall lights. When I contacted Wayfair about this they stuck strictly to their 30 day no return/refund policy. Wow is this 1978?

PS I even put in a review warning others about these lights but *somehow* my negative review did not get published.

Product or Service Mentioned: Wayfair Customer Care.

Reason of review: poor quality, unsafe fixture, not as described.

Monetary Loss: $107.

Preferred solution: Full refund.

Wayfair Cons: Sold me unsafe electrical fiixture, Non standard electrical fixture, Did not stand behind product like amazon would, Did not publish my negative review.

  • Wall Light
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