Frederick, Maryland
Delivery Service
Exchange, Refund and Cancellation Policy

After reading the complaints here, along with my own experience, it appears that Wayfair "sells" items that they don't have. As with other consumers, I was told my delivery date (as in actual delivery date, not an estimate) would be "on or before Dec.

5, 2014". When I checked my order on Dec. 5, it said it was at the warehouse. I contacted customer service to find out if I would magically receive my order, and was told the item was on backorder, and my new delivery date would be Dec.

17. I have little to no faith that I will actually ever receive this item. I think Wayfair just puts items on their website that they think they will be able to get, and if they are unable to, they just cancel the order. I don't do business this way, so I will not order from them again.

I will say that I placed an order with them about a year ago and had no issues, but that was before they had TV commercials.

They bit off more than they can chew.

Product or Service Mentioned: Wayfair Website.

Reason of review: Problem with delivery.

Monetary Loss: $223.

Preferred solution: Deliver product or service ordered.

Wayfair Cons: Delivery.

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