7, 4 Copley Pl, Boston, MA 02116, USA
Not resolved
Customer service

The problem is self explanatory. Wayfair saves your credit card information without permission OR warning you that they are doing so !!!

While it is very easy to remove the info.

once you know how - and have to call customer service - the problem remains --- they never had permission in the first place. They are jeopardizing your card security as a simple convenience to them. There is no GOOD business reason for doing this - just cutesy programming.

Wayfair has really dropped the ball on this. There is no excuse for what they are doing.

I shop almost exclusively on-line, and I have NEVER had a vendor not ask permission.

It's just good manners and good sense. Wayfair needs to find both.

Product or Service Mentioned: Wayfair Credit Card.

Reason of review: Poor customer service.

Wayfair Cons: See my review.

  • Credit Card Abuse
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AGREED! SO DUMB! Who thought that was a good idea?


So how do you delete the the credit card information they saved without permission? I’d like to delete it too but can’t seem to find where to do that under my account...