Not resolved
Customer service
Exchange, Refund and Cancellation Policy
1 comment

Wayfair is a scam company. Cancelled an order a few hours after placing it.

Was assured it was cancelled. Ordered a different Daybed. The first item which I cancelled was shipped! I spoke with 3 customer service reps who said the order was cancelled.

Why did they take my money?!!! Now they are promising to not deliver but I will not receive a refund. WHAT?!!! The customer service reps just say what they think will make you happy and get you off of the phone.

Received an email as well from the company but no action. I am old and poor and this has caused a great deal of stress and financial hardship.

I will NEVER order from this company again. Liars and thieves.

Product or Service Mentioned: Wayfair Customer Care.

Reason of review: Order processing issue.

Monetary Loss: $133.

Preferred solution: Full refund.

I didn't like: Entire process.

Company wrote 0 public responses to the review from Jan 12.
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Cancelled within the hour of ordering. Money already reserved from my bank account. Still waiting on refund 8 days

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