This company uses unfair credit practices and tactics! I missed a two payments 100% my fault , my computer crashed and I couldn’t get into the account on my phone .
The company reported to the credit reporting agencies for a missed payments on a very low balance. My credit dropped 101 points due to this report. I paid the amount off and requested to have the mark removed from my credit report. I was told to put the request in writing and mail it in.
Of course the letter was never received. Before I could send another letter I received a letter telling me because my credit score decreased and my total debt was higher my credit line was reduced to $100. WOW! Meanwhile,
I have victoria secret credit card with Comenity (same company as Wayfair), and my credit limit was raised.
My lesson is if you complain the retaliation is brutal !
Totally unfair practices and tactics. I chanced the credit card and filed a complaint with the BBB!
Product or Service Mentioned: Wayfair Credit Card.
Reason of review: Poor customer service.