Somonauk, Illinois
Not resolved
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
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Website
0 comments

WOW!!! Wayfair delivered all the products in timely fashion that I had ordered to redecorate my bedroom except for 1 item, a dresser.

I kept tracking the package online and they kept changing the delivery day. I contacted customer service and they told me it was my responsibility to contact the freight company. ARE YOU KIDDING ME??? I am the customer, I paid for the product why do I need to call??

I was disgruntled about the service I received, I contacted customer service and they told me that they wouldn't let me talk to a higher supervisior.

They said they would escalate the call up and they would contact me within 48 hours. Great service, I will never purchase from you or recommend you....

Product or Service Mentioned: Wayfair Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Wayfair Cons: Communication on shipping.

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