Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Extremely disappointed with everything:

1. Quality of furniture received (beyond bad!), table top made of something very soft that a touch with your finger will leave a mark, "leather" chairs display forever every speck of any stain (impossible to remove!) and same goes with couch - uncomfortable, easily stained, looks deformed and overall just really bad sectional.

2. Customer Service: several months ago I send a complaint via "Contact Us" link, got auto reply "We are experiencing large volume of emails at the moment" and since then - NOTHING.

3. Left detailed reviews on the web and for one of the items it was removed twice!

I can`t even believe it`s happening, like we are not in US but in rural 3rd world country, where merchant can do whatever...

Product or Service Mentioned: Chair.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

Wayfair Pros: Price.

Wayfair Cons: Furniture quality.

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