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54 comments

I received my Clique headboard on June 30, 2016. It was delivered to my home in San Diego, and judging from the quick delivery I believe it came from a warehouse in Southern Cal, maybe even San Diego.

I installed the headboard, and the next day woke up with a couple of bug bites. Didn't think much of it. The following morning I was covered i n bites, and found a tiny bed bug on crawling on my stomach. Went to urgent care on July 4th (yesterday) and they verified it was bed bugs - so my wife and I spent all of July 4th ripping the mattresses off, spending about $200 on insecticides, mattress covers, etc., spraying poison through out our bedroom, and washing everything in hot water, drying on extra high heat.

Wasted holiday. I called Wayfair this morning and complained, they instantly said no problem, they'll refund my money. I think Wayfair knows of this problem, as they didn't seem surprised.

Now I am just praying that we nipped it in the bud and don't have to hire a exterminator, etc. Going to report this to the State as well, since an online complany is essentially spreading bed bugs.

Reason of review: Bed Bugs!.

Monetary Loss: $250.

Preferred solution: Pay me for the cleaning products that I had to purchase to get rid of the bed bugs.

Location: San Diego, California

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Eleora Spq

2018 I bought a bed with a gray headboard and now I discovered that inside the headboard has a zipper I had bed bugs my mattress pad plastic covers from head to toe however the headboard is material so I was getting bites I didn’t know it was coming from also I am a cancer survivor so I was going through chemo and a lot of things in my life last year so I thought it was the chemo reaction but come to find out it was my headboard from Wayfare I dismantle the bed I spray I spent lots of money throwing the two weeks of this nonsense nastiness and I Wayfair said it can be the Headboard because big bugs don’t last almost 2 years however I cursed him out and I’m spreading the word everywhere about Weyfair they also told me they were going to give me a 10% I said to them I will never buy in your store and you keep your 10% when the sun don’t shine .

Meloney Fpo

I suffered huge losses and medical issues from bedbugs that I got from buying bedding items from Wayfair in 2014. They denied it, but after night 1 of using the products the bites started.

I checked the plastic packaging and they were in there and had been in there a while because all their waste and new hatches were in there with the full grown ones! DISGUSTING!!!!

I still have scars on my legs from the sores the bites made. HAS ANYONE ELSE HAD BEDBUG PROBLEMS FROM WAYFAIR PRODUCTS?

Guest
reply icon Replying to comment of Meloney Fpo

Yes I started this post and lost a lot of money , time and sanity.

Guest

Just discovered my headboard from Wayfair had them inside

Guest

It just happened to me today! My daughter was full of bed bugs! Wayfair needs to do something about this!

Consumer Ugv

Class action lawyers are investigating this very issue. Check out consumeradlaw.com/Wayfair

Lynn A Mmb

I had the SAME experience. We had to toss out two adjustable beds, and couldn't afford to buy adjustables again. My sleep sucks now.

Guest

Omg! Thankyou to those who took the time to post their experience.

I almost bought an upholstered headboard! Not now!

Guest
reply icon Replying to comment of Guest-1643652

Honestly it doesnt matter who was selling it! I wont buy one anywhere now

Guest

To everyone attempting to blame Wayfair they are NOT responsible if the headboard has bugs in it. It would be the manufacturers fault NOT Wayfairs since they are a drop ship company.

They don’t handle merchandise. They often have the exact same items from different manufacturers so you need to go after the actual manufacturer. Figure out who the manufacturer is and go after them. I can’t believe in 2019 this has to be explained.

The same items they sell on Wayfair they also sell on Walmart, Target, Home Depot and Sears websites. NONE of them have the items in stock they simply drop ship. Go after the manufacturer NOT Wayfair if you want justice.

That’s the reason all they can do is return your money and they have already stopped selling at least one of the headboards in the comments. They can’t do anything else because they aren’t responsible if the manufacturer is doing things illegally.

Guest
reply icon Replying to comment of Guest-1626779

Mayfair sold the product, Mayfair needs to get on with the manufacturer not the customer.

Guest
reply icon Replying to comment of Guest-1628865

Wayfair IS responsible to go after manufacturer as they are the ones that deal with them, not the customer, no if, its, or buts....Wayfairs responsibility, geez, cant believe in 2019 you have to explain that!

Guest
reply icon Replying to comment of Guest-1626779

Says the girl who doesn’t have bed bugs in their home. Wayfair is 100% responsible!

They have my money. They choose manufacturers, safety protocols, etc. The truck was an old moving truck.

Another factor. Please don’t make stupid comments unless you’ve dealt with.

Guest

I got my first order from Wayfair recently, a China cabinet. Has anyone had problems with wood furniture?

Guest
reply icon Replying to comment of Guest-1625146

I haven’t but without the manufacturer there is no way to determine the quality of the merchandise. Wayfair is strictly a drop ship company.

They don’t make the items nor do they ever take hold of the merchandise. They have items that are all different quality.

You may have purchased something good or something cheap but without knowing who made the item then you won’t know if the furniture is quality or not. So look at the manufacturer and then look up whether they have problems with their wood furniture or not.

Guest

Same happen to my son and myself in two separate homes same thing. Disgusted and a fight to even get money back. Two grey fabric head boards as well as I’ve read of others and a couch.

Guest

STILL happening!! My friend also just purchased a grey fabric headboard from Wayfair that arrived with a horrific bedbug infestation, at the end of August, 2018!

It has cost him hundreds & hundreds of dollars & SO MUCH of his time & ALL of his sleep. I can NOT believe I am reading how long this has been going on!!

And they continue to infest more & more homes. They should be shut down!

Guest
reply icon Replying to comment of Guest-1555594

It’s not Wayfairs fault. They don’t hold merchandise.

They are a drop ship company. Figure out the actual manufacturer or distributor because if something began in the headboard then it’s their fault.

Wayfair doesn’t even sell one of the headboards anymore that some were complaining of. They stopped so not sure when your friend got the headboard but they need to figure out who made it since it would be their fault.

Guest
reply icon Replying to comment of Guest-1626787

I think Jennifer works for wayfair she is commenting on everyone’s post defending them

Guest
reply icon Replying to comment of Guest-1626964

Ridiculous and disgusting

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