Fort Lauderdale, Florida
Not resolved
2.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
2 comments

so i order several pieces of furniture - 3 days later i get an email stating the order has been canceled and credit card is being refunded - they reason given was "the engineers entered the wrong prices on the website." i go back to view the web pages and they are still being sold for the price i wanted to pay. I called customer service - what a joke.

very rude, very argumentative, very sarcastic. i just said thanks for nothing - you just lost a customer and hung up. Boy you would think HGTV and the Property Brothers would see the vast amount of internet complaints about this company and drop their promotional considerations... but hey $$ talks.

Wayfair is a very large growing company due to the advertising and promotions done on HGTV - either they got too big too fast, or they genuinely dont care about their customers. I hope Amazon starts to compete against them - wayfair does not stand a chance...

Product or Service Mentioned: Wayfair Website.

Reason of review: Pricing issue.

Preferred solution: to publicly report this problem.

Wayfair Cons: Price switching, Raised price over 20 percent within hours, Order processing, Company.

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Anonymous
#1360727

I just had a similar issue with a patio set yesterday. They cancelled my order due to a pricing error.

Anonymous
#1206582

Just had the same issue with an order on 8/24. Horrible customer service.

This is my first and most definitely last order with them. Agree that they scaled too quickly -- they are severely lacking in critical business areas (engineering, customer service, supply chain).