Product: Wayfair Customer Care Clear all filters (159 of 159 reviews match)
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Wayfair - Inaccurate website description and customer service

4.7
Details
The Hotel Group California King sheet set indicated that 4 pillow cases were included. The set arrived today with only 2. Amy, my customer service representative, took my call. I found her to be professional, courteous, efficient, knowledgeable and extremely helpful. She acknowledged the discrepancy and made good on it. With this kind of outstanding customer service, I am a very satisfied Wayfair customer.
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Review
#1682793 Review #1682793 is a subjective opinion of poster.
Service
Wayfair Customer Care
Reason of review
Good customer service

Wayfair in Calgary, Alberta - Problems with order

3.8
Details
hello what happened is that Sarah the customer service. Sarah was very professional and she tried to resolve my issue between paybright and Wayfair and wasn't able to but we'll be calling me first thing in the morning.
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#1680107 Review #1680107 is a subjective opinion of poster.
Service
Wayfair Customer Care

Wayfair - Charges incorrect

5.0
Details
I placed an order and had to cancel based on the delivery time being to far out. I called on three different occasions and each time received wonderful service from the reps. Short wait times and very friendly each time.
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#1679037 Review #1679037 is a subjective opinion of poster.
Service
Wayfair Customer Care
Reason of review
Good customer service

Wayfair in Hillsboro, Oregon - Incorrect Address

5.0
Details
Excellent! Your employees are friendly, knowledgeable and very courteous. It’s a pleasure to do business with Wayfair.
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Review
#1678175 Review #1678175 is a subjective opinion of poster.
Service
Wayfair Customer Care
Reason of review
Good customer service

Wayfair - Return

5.0
Details
Nice lady on the phone helped with returning
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Review
#1669210 Review #1669210 is a subjective opinion of poster.
Service
Wayfair Customer Care
Reason of review
Honest return, exchange or cancellation policy

Wayfair in Livingston, New Jersey - How do I pay online

5.0
Details
The lady was very helpful! She will be sending me labels for a return
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Review
#1667563 Review #1667563 is a subjective opinion of poster.
Service
Wayfair Customer Care
Reason of review
Good customer service

Wayfair in Flushing, New York - Broken chair

My cleaning lady stood on the chair and the leg just broke
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Review
#1667509 Review #1667509 is a subjective opinion of poster.
Service
Wayfair Customer Care

Wayfair - Liars in customer service

2.3
Details
What happened made no sense at all: I ordered a pair of candlesticks and within hours realized they weren't the ones my daughter wants, so I cancelled them. The webbie stated I'd get confirmation of it within 24 hours, which didn't happen. Called Wayfair and was told I'd get an email in the morning cancelling it. Nope. Called again and, grab this, was told my issue would be turned over to a "specialist" who'd monitor it. They she said, "If the candlesticks arrive, just sending them back." Wayfair had no intention of cancelling this order for $97.99! When the candlesticks arrive I'll return them. Wayfair has lost me as a customer.
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Review
#1665752 Review #1665752 is a subjective opinion of poster.
Service
Wayfair Customer Care
Pros
  • Completely careless customer service agent
Cons
  • Liars in customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$97
Preferred solution
Full refund
1.0
Details
Purchased a floor vase, tried to cancel the next day and they said order had gone to the warehouse, couldn't cancel. Rec'd item seven days later, yesterday (seven days !!!) and FedEx left on front porch, broken and damaged. Package looked like someone was playing...
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Review
#1660340 Review #1660340 is a subjective opinion of poster.
Service
Wayfair Customer Care

Wayfair - Rip off

3.7
Details
I have several credit cards and I pay the minimum payments and see the balance decrease. Not Wayfair!!!! Because of the extremely high interest rate, my balance has been the same for 2 years.
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Review
#1656898 Review #1656898 is a subjective opinion of poster.
Service
Wayfair Customer Care
Pros
  • Price quick delivery customer service
  • Friendly customer service
Cons
  • Extremely high finance charges
Reason of review
High interest rates
Loss
$1300
Tags
  • Payment Issue