Product: Wayfair Customer Care Clear all filters (0 of 49 reviews match)
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It was impossible to get ahold of speaking with an actual person. The machine kept getting my requests wrong and still wouldn't let me speak with someone. I called back 3 times and still wasn't able to speak with someone. I ordered something online today and rushed...
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Wayfair Customer Care
#1308656
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Wayfair - Damaged parts

Wayfair - Damaged parts
Wayfair - Damaged parts
Customer care helped me find the order number gave me options and sent email confirmation on replacement parts while on the phone. Great customer service and was extremely helpful!
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Wayfair Customer Care
#1305322
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Wayfair - Charged for two full size rugs only order one

Order full size run and runner was charged for two full size rugs. I payed for the order on my visa and now they are saying I used a wayfair acct which I never opened. It's been in my credit report and I'm having difficulty getting the charge off my credit! My husband has emailed and talked with customer service on this issue for the last 6months!
2.5
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
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Wayfair Customer Care
#1260824
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WAYFAIR MADE AN Error and split the bill because they shipped them separately. They did this TWICE not just once. I didn't notice I was being charged interest because I didn't look at my bill. I just divided my purchase price to pay it off before the zero interest ran...
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Wayfair Customer Care
#1247307
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Yes some items travel far to get to you and sometimes come slightly imperfect but Wayfair has always gone above and beyond to resolve any concern. Not only they dont put you through interrigations, wasting time and energy like all retailers about the damadged item,...
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Anonymous
Ronald

This is a complaint website re: the title , "Pissed Consumer" ... it is not for apple polishing or free advertising. To label the readership "haters" is insulting, incorrect, ...

4.8
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Wayfair Customer Care
#1234281
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Nor do they let you set up email alerts to let you know when a payment is close. It seams that any tool that most credit card companies offer their customers that can be used to avoid late fees, is avoided by the Wayfair credit card system. I would avoid using this...
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Anonymous
Anonymous

"due to no alerts being sent to notify me of upcoming due payments"Are you 10 years old or what? C'mon....Managing your credit is an adult situation. It's up to YOU to handle ...

2.5
Product
Wayfair Customer Care
I didn't like
  • Payment options for credit card
#1223703
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Wayfair - Never order anything from this company!!

Tried to get a mattress from them took forever to deliver to our original address. We moved and tried to reroute to new address and they could not for the life of them figure this out. We called and talked to everyone and spoke to everyone several times..absolutely no help!! No customer service skills whatsoever. We cancelled the order and got a new matress for cheaper off another site.
1.0
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Style and Design
Product
Wayfair Customer Care
#1178248
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Wayfair is a scam company. Cancelled an order a few hours after placing it. Was assured it was cancelled. Ordered a different Daybed. The first item which I cancelled was shipped! I spoke with 3 customer service reps who said the order was cancelled. Why did they take...
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Anonymous
Anonymous

Cancelled within the hour of ordering. Money already reserved from my bank account. Still waiting on refund 8 days

1.0
Product
Wayfair Customer Care
I didn't like
  • Entire process
#1168022
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I ordered two shoe racks for my son's apartment closet.Had it be measured just right to fit. When we finally figured it out, I placed the order online only to find out it will take 4 weeks for delivery. Really? where is it coming from China? Ok, so I dealt with that...
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Wayfair Customer Care
#1164725
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Wayfair - Restrictive return policy
I ordered several pillows to help me decide which would look best in my room.When I made up my mind about which ones to keep and which to return I went to the website to figure out how to return them. That's when I found out they had a 30-day return policy (which is...
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Anonymous
NoYouDidnt

What a ridiculous review! You should be pissed at yourself, not Wayfair.

ransom
ransom

You expected to return some of the products so why wouldn't you have looked up their return policy when you ordered.

4.1
Product
Wayfair Customer Care
I liked
  • Initial delivery
I didn't like
  • Return policy and inflexibility
#1146385
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