Wheeling, West Virginia
Not resolved
1 comment

Lost my sectional.... cant find it, so if they dont locate it, they will ehip out another and i wont get it till the 29th of October.

Original order date was September 12th.

How can u lose a sectional? First time with this company, hoping this isnt a normal thing that happens.

Product or Service Mentioned: Wayfair Customer Care.

Reason of review: Order processing issue.

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Lost my sectional too! Called me a week ago to say it was here early, so I sold my couches the day they were to be delivered to make room, and waited all day for it to come.

No show, no call. I finally had to call the shipper and she said it's not even in their warehouse, but it was in their system. Wayfairs solution?

Making me wait another month for a new one to ship out. I'm supposed to sit on the floor for a month.