Yesterday I ordered an area rug for my home. I thought I had gotten a steal of a deal considering the price was $32.99 for a 9 x 12 indoor outdoor rug.
I placed my order and received a confirmation number and estimated delivery date of May 3. Yes, obviously this deal was too good to be true. I found an email message from PayPal this morning refunding my $$$ from Wayfair and a message from Wayfair stating that the price of the item had been listed incorrectly and they had cancelled my order and refunded my $$$. They also included a 15% off coupon for future purchases - which I won't be using!
Today I see that the carpet has been relisted on the Wayfair site for $305.71!
Really aren't online merchants suppose to honor prices listed even if it was done in error?
If I go to a local store and a clerk has listed an item incorrectly they have to honor the price whether they like it or not. Yes, this actually happened to me before at a local drug store where a clerk had run around placing 75% off tags on merchandise by mistake and the manager did honor these purchases. I thought it was actually called false advertising to list and item for a certain price and not honor that price or not have the actual merchandise on hand.
When I found this site about Wayfair tonight I was shocked to see how may complaints they had against them for dishonest practices. Guess I will be shopping at Amazon where I receive my merchandise in two days and don't have to deal with this type of unprofessional dishonest behavior.
Product or Service Mentioned: Charlton Home Schofield Area Rug.
Reason of review: Order processing issue.
Preferred solution: Deliver product or service ordered.