Dallas, Texas
Not resolved
1.0
Details
Advertised vs Delivered
Reliability
Staff
0 comments

I ordered a plant that came in a choice of two colors, purple and pink fuschia. I ordered one in purple and made a note to myself to keep the confirmation which listed the color and showed the actual purple plant as well.

When the product arrived, it was the wrong color, it was hot pink. I called they said they would resend the right color, when I opened the box I was so upset that again, it came in wrong color! When I spoke with the service dept.they told me I received right color both times and that there were slight variations in color depending upon the lighting and the environment. When I checked the website, there was no longer two colors available, only one color was available.

I guess they were out of the color I wanted So they are now trying to blame me for their error.

Do not do business with these guys, they are liars!

Reason of review: Poor customer service.

Monetary Loss: $89.

Preferred solution: Deliver product or service ordered.

Wayfair Cons: Items being discontinued, Customer service.

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