Not resolved

Update by user Nov 19, 2016

...I ordered 16 chairs as advertised. I received 4 chairs, not the 4 sets of 4 chairs as offered.

Original review posted by user Nov 19, 2016

So, I ordered 16 chairs for Thanksgiving.CLEARLY advertised.

The manager nicely agreed that it was a listing error on their part but that their disclaimer exonerates them. This is simply not cool.

I get that a disclaimer is needed in this era of sue happy people but right is right and wrong is wrong.The fact that Wayfair is admitting that they are 100% wrong in what they offered and not willing to make it right is, again, simply not cool.

So much for my excitement over temporary chairs (I expected them to be cheap plastic) for our big Thanksgiving Day dinner :(

Review about: Hazelwood Chairs.

Review #958125 is a subjective opinion of a user.

Customer service
Advertised vs Delivered
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Wayfair?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Fremont, California, United States #1245135

The exact same thing happened to me.Now I'm stuck with only 4 chairs that I want to return because I have no use for only 4 chairs.

Wayfair wants me to pay shipping to send the chairs back to them despite the fact that I emailed customer service when ordering to confirm that I would be receiving 16 chairs!

They may have a disclaimer on their website for false advertisement, do they have one for their customer service replies as well?!

to Anonymous Fremont, California, United States #1245139

FTC states "Disclaimers and disclosures must be clear and conspicuous. That is, consumers must be able to notice, read or hear, and understand the information. Still, a disclaimer or disclosure alone usually is not enough to remedy a false or deceptive claim." I do not believe even a disclaimer can help them with the fact that customer service straight out lied about the number of chairs.

You May Also Like

Wayfair - Showed one item and gave different item after charging my credit card Wayfair "i called this company wayfare.com to place a order for bed and mattress. I spoke to their representative and he send me the final product information with price and picture..." Read more Wayfair - Order cancelled Wayfair "I placed My very first order on Dec.6th. Went to check the status. And he said it was cancelled. I didn't cancel the order. Now I have to wait for..." Read more Wayfair - Outdoor Furniture Review from Mckinney, Texas Wayfair "Not even 1yr later and our outdoor furniture has become so brittle that it literally crumbles to the touch. I've never seen anything like it . We spent $700.00 for..." Read more Wayfair Cedar Summit Swing Review Wayfair "They suck so badly I ordered a swing set on November for my daughter's fourth birthday they told me it was going to get here two days after my daughter's..." Read more Smartstyle wrecked my daughters hair Smartstyle "I showed the stylist 2 photos of how I wanted my daughters hair cut. (Shes 3) By all appearances he paid zero attention to me or the photos. (Cute little..." Read more BEWARE: Don Juravin inventions are proven scams by the US Government Don Juravin "Please be careful and do your research everyone because these products are proven to be harmful. I bought into Roca Labs and went through the horrible process of becoming "qualified"..." Read more Calatlantic Homes - Lousy landscaping from Calatlantic! Calatlantic Homes "My wife and I bought a home from Calatlantic in February of 2016 and had generally been happy with our new home - that is, except for the landscaping. About..." Read more Sears Garage Door (through the internet) Sears "Summary: 1. New garage door ($1,400). 2. Two months of use. 3. Garage crumples from top down due to improper installation (garage opener set improperly). 4. False advertising (Sears uses..." Read more