Houston, Texas
Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I ordered a queen bed despite never having done business w/them AND the price rising unexplicably the day I placed the order. Surprisingly, it delivered a day early-- only 2 of 3 parts--no headboard!

I spoke to them 3 times. They first they assured me it would arrive next day(it didn't) & that it was a Fedex error. Spoke to Fedex & Wayfair for 3 times, Wayfair admitted that the label mishandling to Fedex was their fault!! I asked to get replacement parts & to speak to a mgr.

After requesting to get it overnited the next day, Wayfair decided to resend parts to arrive a 10 days from now! Disputing charge w/CC company!!

Wayjacked! BEWARE!

Product or Service Mentioned: Wayfair Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Deliver product or service ordered.

Wayfair Pros: Customer service.

Wayfair Cons: Substandard customer service.

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