Houston, Texas
Not resolved
1.5
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
0 comments

I ordered a queen bed despite never having done business w/them AND the price rising unexplicably the day I placed the order. Surprisingly, it delivered a day early-- only 2 of 3 parts--no headboard!

I spoke to them 3 times. They first they assured me it would arrive next day(it didn't) & that it was a Fedex error. Spoke to Fedex & Wayfair for 3 times, Wayfair admitted that the label mishandling to Fedex was their fault!! I asked to get replacement parts & to speak to a mgr.

After requesting to get it overnited the next day, Wayfair decided to resend parts to arrive a 10 days from now! Disputing charge w/CC company!!

Wayjacked! BEWARE!

Product or Service Mentioned: Wayfair Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Deliver product or service ordered.

Wayfair Pros: Customer service.

Wayfair Cons: Substandard customer service.

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