I ordered a desk from Wayfair before Christmas and got free shipping. their web site said they had 4 in stock and it would be delivered between Dec 27 and January 4.
Checiked the site again at the end of December and delivery was now scheduled for Jan 16. They also still had 4 in stock. Called to complain because I could have ordered elsewhere with earlier delivery. Was told that they shut down their warehouse and that was the reason for the delay.
Really??? Don't all vendors shut down for Christmas? After all, who could be busy selling anything at that time of year? Especially the warehouses in China where the desk is from.
So they offer to deliver it to my door for free (usually charges for this). So I say good because I won't be home when it is delivered since it will be late and I don't want it sitting by the street and since it weighs 129 pounds I would be the only one in the family who could get it inot the house. So then Customer Service says it weighs 258 pounds. I tell her that the web site says 129 and she says that there are 2 boxes.
I said I only ordered one desk. She says well you are getting two boxes. Somehow a second order was created that I didn't know about. They took the second desk back and refunded all but $100.
I called to get that $100 back and they treated me completely inappropriately. They said I should have know that there were 2 orders and that they had no indication that I only ordered one desk. I explained that when I said I only ordered one that should have clued them in to the fact that there should have only been one order. They also didn't tell me they were charging me $100 for the return shipping.
Bottom line for me: They didn't have desks "in stock." The missed their ship date by more than 2 weeks. Their service is incompetent for not recognizing the double order. Communication with these people is poor for not understanding what I told them and for not telling me what they were going to do. And their attitude was not one of putting the customer first.
I wouldn't shop there again and suggest you think about it really hard before giving them your business. Amazon does a much better job with customers, shipping and returns and doesn't treat you like you don't matter.