Product: Wayfair Shipping Service Clear all filters (117 of 117 reviews match)
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Wayfair - Upgrade call fraud

1.0
Details
I don’t know for sure if this is a fraud or not. But after ordering stuff from Wayfair I got this odd phone call about my upgrade? Well, I didn’t request an up grade, and the “lady” calling couldn’t remember if her name was Jessica or Tracy. This person left a voicemail, and surprise! Surprise! The phone number left was actually a real number. Apparently jessica-tracy will return to work on Oct 4. Interesting, since this is now Oct 10. They have not returned any of my calls. Why are these fools bothering at work about a fraud?
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Review
#1675551 Review #1675551 is a subjective opinion of poster.
Service
Wayfair Shipping Service
Reason of review
Your/or some fake customer service group is irritating me at work
Preferred solution
Stop pestering me about a non-existent upgrade

Wayfair - Missing parts order #2886972663

Customer Service ordering missing parts
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Review
#1653895 Review #1653895 is a subjective opinion of poster.
Service
Wayfair Shipping Service
Reason of review
Order processing issue

Wayfair - Can't execute on shipment

1.0
Details
Ordered a piece of furniture week before last. Missed target delivery date x 3 days. Last Saturday got an Email that item had been damaged in shipping and a new one was being sent. Estimated delivery 9/10....no show. Got another notuce it ahd been shipped on 9/2. Tracking says it would be here by the end of today. 9/11. No show. FEDEX tracking shows it got a label on Sunday 9/8 but has not yet been scanned into their system and has not moved an inch from Sunday. Something is rotten here. Dake TV Stand for TVs up ... by Charlton Home Order # 2955953355 BTW it is not possible to call Wayfair and talk with a real person.
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Review
#1651391 Review #1651391 is a subjective opinion of poster.
Service
Wayfair Shipping Service
Pros
  • Delivery
Reason of review
Problem with delivery
Loss
$233
Preferred solution
Deliver product or service ordered

Wayfair in San Diego, California - Delivery problem

1.0
Details
When i orders delivery was for 9/3. I just got a notice that delivery is scheduled for 8/29, which is nice but I won’t be living at that property on that date. I gave the address i did because you said delivery was on 9/3. If you’re delivery is on 8/29 it needs to come to my current address. DO NOT DELIVER TO THE ADDRESS ON FILE ON 8/29/19!!
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Review
#1635210 Review #1635210 is a subjective opinion of poster.
Service
Wayfair Shipping Service

No delivery by Wayfair

1.0
Details
Ordered a mattress from Wayfair, specifically stated receive by Thursday, well Thursdays here and when eventually get through, told Friday! Why state a date when you can't stick to it, mattress is urgently needed today, very poor customer service, will be making sure Everyone know it!
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Review
#1631775 Review #1631775 is a subjective opinion of poster.
Service
Wayfair Shipping Service
Cons
  • Do not stand by delivery date
Reason of review
Not delivered item when stated
Preferred solution
Deliver product or service ordered

Wayfair - Terrible customer service, they have changed their policies

2.1
Details
I made an order, scheduled to be delivered on Aug 7th. Item showed enroute, but when I called on Aug9 they said they couldn't find the order and that someone would call me. I needed it that week because I had a contractor at my house. They just reshipped and it is to arrive on Aug 20th now. They sent an email confirming new shipment but there is no way to reply. They have made it impossible to reach anyone immediately and fool you on the website getting you to answer a bunch of questions, but never connecting you to anyone.
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Review
#1620543 Review #1620543 is a subjective opinion of poster.
Service
Wayfair Shipping Service
Pros
  • Range of products
Cons
  • Delivery service
  • There is a problem or missing parts
  • Every time i order somthing
Reason of review
Poor customer service
Loss
$150
Preferred solution
Price reduction
Tags
  • Customer service lacking

Wayfair - Handy did not show up today

You confused my two Handy orders and two rescheduled appointments One for my nephew 1,000 miles away and the other for me Two VERY different items Someone Really screwed up And I’m pissed
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Review
#1618025 Review #1618025 is a subjective opinion of poster.
Service
Wayfair Shipping Service
Reason of review
Screwed up Handy appointment
Loss
$150
Preferred solution
Not sure I will keep or return but if I return I want it free of charge

Wayfair - Can't get my order

1.0
Details
Ordered light bulbs in December of 2018, all I get is my shipment is delayed for the last 9 months. They messed up on the price and now they won't honor their commitment or price.
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Review
#1608942 Review #1608942 is a subjective opinion of poster.
Service
Wayfair Shipping Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • This Company Is Nothing But A Big

Wayfair - Order I just placed

5.0
Details
They were excellent and fixed my wrong shipping address ASAP!
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Review
#1605475 Review #1605475 is a subjective opinion of poster.
Service
Wayfair Shipping Service
Pros
  • Friendly staff
Reason of review
Good customer service

Wayfair in Jonesboro, Georgia - Who Stole My Swing

3.5
Details
I ordered a swing which was to be delivered today. I get a call this morning stating, "We have to do a dock search, we can't find your item?" Sounds like to me, one of your employees STOLE my swing. Needless to say, I took half a day off to receive this order, since it is so large and has to be delivered in my house. The best they can do .. we'll call back IF we find it or reorder you another one. I must say, I'm pissed and if my order is not found today, I'm done with Wayfair.
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Review
#1585910 Review #1585910 is a subjective opinion of poster.
Service
Wayfair Shipping Service
Cons
  • Lost my item
Reason of review
Problem with delivery
Loss
$395
Preferred solution
Deliver product or service ordered