I ordered a recliner. It was supposed to ship in 3 weeks, arrive at my door in 4 weeks.
On the intended ship date, I was notified that it was backordered and would ship a week later. When I called the day after it was supposed to ship out, they told me it would ship out the next day. When I called two days later, they said it was en route to their warehouse, would ship out in two days. I called again, they said it was in the warehouse, they were waiting because the shipper never showed up, and they would change shipping companies and get back to me the next day.
The next day I got an email saying it would not ship for another two weeks and would be delivered two weeks after that. I called, and the customer service person again called the warehouse, found out that in fact it had NOT been in the warehouse for the past 8 days as they had been saying, but was still backordered at the manufacturer! So I cancelled the order, and they promptly refunded the money which they had been holding for well over a month. The customer service people that I called were either lying or being lied to by the warehouse people, I do not know which.
Either way, the fact that they CHARGE the credit card immediately, then HOLD THAT MONEY FOR MONTHS ON END is (a) inexcusable and (b) illegal. I used to own a small business. You can charge a DEPOSIT on an order, and process it immediately.
But you cannot charge the full amount unless you plan to ship the product within three days. Under no circumstances would I ever order anything from them again regardless of their TV ads!!!
Product or Service Mentioned: Wayfair Credit Card.