I have ordered from Wayfair many times, and often had Wayfair ship & sell when I ordered from other huge retailers. I have never had a complaint that was not handled in a speedy and professional manner.
Customer service ranks high on the list of trying to please the consumer from items that arrived broken to needing some warranty on a previously purchased item.
This is my "go to" place to shop online, and most often the best price is offered from Wayfair versus other retailers for the same item(s). If you have not tried this online retailer you have missed a wonderful experience, in this old lady's opinion.