Wayfair - Wrong item
I ordered an oval coffee table in a "mahogany" Initially the order did not arrive on the day it would and I called to complain. They ended up sending the item.
Upon opening the package, the coffee table was black, totally not the color I ordered.
The company rep apologized but when I looked on line the table I ordered was out of stock. She insists they did not simply substitute another color but I really have to wonder.
She sent out a free return shipping label and said don't worry you won't have to pay for the return...ummm, I should hope not.
All in all they did not seem too fazed about their error.
Having to wait longer for the item and then lugging it into the house(68.7 lbs) only to find out it was the wrong item, does not make for a happy customer
Reason of review: Not as described/ advertised.
Location: Franklin, Massachusetts
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